Positive Customer Experience Jobs in Other US Location

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Looking for Positive Customer Experience jobs in Other US Location? Browse our curated listings with transparent salary information to find the perfect Positive Customer Experience position in the Other US Location area.

Senior Data Reliability Engineer

Company: Everbridge

Location: Other US Location

Posted Jan 27, 2025

Everbridge is seeking a motivated and experienced Platform Engineer to join their team. The role involves ensuring the operational availability, security, performance, scalability, efficiency, monitoring, and integrity of Everbridge's data tier. The ideal candidate will have 3+ years of experience in production database and site reliability administration, devops, or SaaS technical operations. They should be proficient with Terraform, Salt, MongoDB, and any CI toolkit. Experience with AWS, coding in at least one programming language, and knowledge of database health monitoring, auditing, alerting, and diagnostics are preferred. Everbridge is an equal opportunity employer committed to fostering a diverse and inclusive work environment.

Senior SQA Engineer

Company: Dubizzle Labs

Location: Other US Location

Posted Jan 27, 2025

Dubizzle Labs is expanding its Pakistan engineering office and seeks experienced Software Quality Assurance professionals. The ideal candidate should have 3+ years of experience in testing web and mobile apps, participating in all aspects of SDLC, and advocating for quality. They should be able to write test cases, perform black box and white box testing, and lead process improvements. Knowledge of Security Testing, AgileScrum, REST API testing, SQL, and new testing tools is required. The candidate must have a startup mindset, strong project management skills, and the ability to work effectively in a team.

Customer Success Analyst

Company: insightsoftware

Location: Other US Location

Posted Jan 27, 2025

The job description is for a Renewals Management or Account Management position in the software industry. The role involves handling at-risk customers, creating renewal offers, negotiating contract terms, and maintaining CRM. The ideal candidate should have 2-4 years of experience, knowledge of CRM systems, and ability to work in a fast-paced environment. The position requires working in the evening shift (5:30 PM to 2:30 AM) in Hyderabad, India. Excellent communication skills and a strong focus on customer success are essential. The company values equal employment opportunity and conducts background checks.

Senior IT Auditor

Company: Atlassian

Location: Other US Location

Posted Jan 27, 2025

Atlassian is offering a remote position for a Senior IT Auditor in the Philippines. The role involves working across SOC, SOX, and operational audit programs, coordinating and executing audit activities globally, and improving technology processes and controls. The ideal candidate should have 5 years of experience in public multinational companies or accounting firms, expertise in SOX and SOC2 SSAE 18 compliance frameworks, and certifications like CPA, CIA, or CISA. The role requires strong communication skills, a proactive mindset, and excellent organizational abilities.

Senior Software Developer Engineer in Test

Company: Everbridge

Location: Other US Location

Posted Jan 27, 2025

Everbridge is seeking a highly skilled Software Development Engineer in Test (SDET) with strong JavaScript experience to join their dynamic team. The SDET will design and develop test automation frameworks, collaborate with development teams, and ensure the highest quality of software. Everbridge is a pioneer in the Critical Event Management domain, automating processes to manage critical events that impact people, businesses, and governments, thereby saving lives and assets. The company offers a high-performance culture, opportunities for career growth, and a positive atmosphere that values continuous learning and innovation.

EMEA Accounting Manager

Company: Cloudflare

Location: Other US Location

Posted Jan 27, 2025

The Accounting Manager in Lisbon is responsible for ensuring the company's revenue recognition complies with US GAAP and company policies. This role is both advisory and operational, helping business partners make informed decisions while maintaining accounting compliance. The manager also develops and streamlines processes, stays current on financial accounting developments, and mentors junior team members. Key requirements include a Masters degree in Accounting, 10-15 years of experience, strong understanding of revenue accounting rules, and proficiency in MS Excel.

Network Security Engineer

Company: Cloudflare

Location: Other US Location

Posted Jan 27, 2025

Cloudflare is seeking an experienced Network Security Engineer to join their team. The role involves providing premium-level support to enterprise customers, diagnosing and resolving complex technical issues, and working with Engineering and Product teams to improve products and tools. The ideal candidate should have a minimum of 4 years of experience in network security or technical support, exceptional troubleshooting skills, strong customer service orientation, and proficiency in various network protocols and tools.

Technical Support Specialist, German

Company: NinjaOne

Location: Other US Location

Posted Jan 27, 2025

As a NinjaOne Technical Support Specialist in Berlin, Germany, you will work with a multinational, industry-leading product support team to provide excellent customer experiences. Your responsibilities include prioritizing customer calls and emails, troubleshooting Windows, Mac, and Linux issues, collaborating with various departments to resolve product issues, and creating product or technology training for internal and external teams. The role requires fluency in German and English, excellent communication skills, and at least 2 years of customer service experience. NinjaOne offers flexible working hours, professional growth opportunities, and a supportive work environment.

Backend Engineer for Integrations team (Node.js/TypeScript)

Company: Apify

Location: Other US Location

Posted Jan 27, 2025

Apify is seeking a Backend Engineer to join their Integrations team. The role involves designing and implementing backend services, building and maintaining APIs, collaborating with stakeholders, and ensuring high performance. The ideal candidate should have a technical background, expertise in Node.js and TypeScript, and experience with integration platforms. Apify offers a collaborative environment, autonomy for personal growth, flexible working hours, and a comprehensive benefits package including stock options, free lunches, and a generous hardware budget.

Product Operations Associate

Company: Crypto.com

Location: Other US Location

Posted Jan 27, 2025

Cryptocom is seeking a Product Operations Associate to coordinate product offerings and manage stakeholder requests. The role involves working with cross-functional teams to improve operational excellence and enhance user experience. The ideal candidate should have strong collaboration skills, attention to detail, and a problem-solving mindset. The company offers a competitive salary, medical insurance, flexible work arrangements, and opportunities for career growth.

Senior Executive, Sales (Klang Valley)

Company: Ninja Van

Location: Other US Location

Posted Jan 27, 2025

The job description outlines responsibilities for Internal Customer Management, Stakeholder Management, and Reporting. The role involves contributing to revenue and objectives, leading sales channels, cultivating a high-performance culture, conducting performance reviews, identifying development programs, fostering trusting relationships, collaborating with stakeholders, and managing a robust territory. The candidate should have a diploma or degree, extensive sales experience, and travel capabilities. Mandarin fluency is an advantage for managing the Chinese market.

Software Engineer - Java PL/SQL

Company: Nielsen

Location: Other US Location

Posted Jan 27, 2025

The job posting is for a Senior SQL Developer with expertise in TSQL or PLSQL. The role involves maintaining, enhancing, and optimizing the existing database codebase, primarily focusing on TSQL. Responsibilities include code maintenance, performance optimization, troubleshooting, refactoring, code reviews, documentation, collaboration, mentorship, and staying updated with database development best practices. The ideal candidate should have 5-8 years of professional experience, a Bachelor's degree in Computer Science or a related field, and strong proficiency in TSQL or PLSQL. Additional qualifications include experience with performance tuning, version control systems, and database security best practices. Soft skills required include excellent problem-solving, analytical, communication, and collaboration skills, as well as the ability to work independently and adapt to new technologies.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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