Positive Customer Experience Jobs in USA

575,296 open positions · Updated daily

Looking for Positive Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Positive Customer Experience position in the USA area.

Director of AI Engineering

Company: Apollo.io

Location: USA

Posted Nov 22, 2025

Apollo.io is a fast-growing AI-native GTM platform used by millions of professionals. They are hiring a Director of AI Engineering to lead the strategy, execution, and integration of AI systems across the company. The role involves defining the AI roadmap, building agentic systems, AI assistants, search and personalization, and leading a world-class AI engineering team.

Education Community Success Manager

Company: Splice

Location: USA

Posted Nov 22, 2025

The Education Community Success Manager role at Splice involves developing relationships with educators, managing accounts, providing training, and fostering a community. Splice is a creative platform for music production with a subscription service and AI tools. The company values collaboration, remote work, and a unified approach.

Account Executive II

Company: Daxko

Location: USA

Posted Nov 22, 2025

Daxko promotes wellness and offers competitive benefits. The job involves sales growth and collaboration, with a focus on client relationships and a supportive work environment.

Engineering Manager – Growth

Company: Kraken

Location: USA

Posted Nov 22, 2025

Kraken is a mission-focused crypto company with a world-class team dedicated to accelerating global adoption of crypto for financial freedom and inclusion. They offer industry-leading security, education, and client support through products like Kraken Pro, Desktop Wallet, and Kraken Futures. The Growth Engineering team builds experiences that connect people to their ecosystem and drive user acquisition, activation, and retention.

Product Marketer - Platform Marketing

Company: HubSpot

Location: USA

Posted Nov 22, 2025

This job description outlines a role within HubSpots Platform Marketing team, focusing on ecosystem growth through product marketing and project management. The position requires strategic storytelling, cross-functional coordination, and ownership of communications for app partners and developers. Key responsibilities include managing launch campaigns, roadmap coordination, and process optimization. The role emphasizes skills in product marketing, project management, and data-driven decision making, with compensation ranging from $88,000 to $132,000.

Global Marketing Operations Manager

Company: Saviynt

Location: USA

Posted Nov 22, 2025

The role is for a proactive, data-driven Global Marketing Operations Manager to streamline processes, improve automation, and power smarter decision-making across the global marketing organization. The ideal candidate will have 3-5 years of experience in Marketing Operations, Marketing Automation, or RevOps, strong Salesforce admin skills, experience owning HubSpot end-to-end, and exposure to Outreach, LeanData, or similar tools. The role involves Salesforce and Revenue Analytics, Marketing Automation and HubSpot Leadership, Insight-Driven Reporting, Process Optimization, and Cross-Team Collaboration.

Software Engineer- L2

Company: Twilio

Location: USA

Posted Nov 22, 2025

The Developer Platform Experience team at Twilio is seeking a Software Engineer L2 to work on creating a seamless, efficient, and intuitive environment for engineers to build, test, and launch applications. The team is developing a new software taxonomy system and developer portal based on Backstage, and the role involves developing backend, frontend, and clientside applications, collaborating with teammates, supporting internal users, and continuously improving Twilio's internal developer platform.

Area Vice President

Company: ExtraHop

Location: USA

Posted Nov 22, 2025

The AVP role involves managing a team of sales managers to increase revenue in assigned regions through direct sales and partnerships. Key responsibilities include developing sales strategies, hiring and training sales staff, forecasting business, and working with resellers and partners. The position requires technical acumen, strong communication skills, and a proven track record of sales success in IT infrastructure solutions.

Everboarding Programs Manager

Company: OpenTable

Location: USA

Posted Nov 22, 2025

OpenTable, a leader in the restaurant industry, is seeking a Program Manager to join their RSS Enablement team. The role involves designing and managing training programs for sales and service teams to optimize performance and drive company growth. The ideal candidate should have experience in program management, sales enablement, and SaaS companies, with a strong track record in building and managing high-impact enablement programs.

Engineering Manager - Web - Pro

Company: Kraken

Location: USA

Posted Nov 22, 2025

Kraken is a mission-focused crypto company with a world-class team dedicated to accelerating global adoption of crypto for financial freedom and inclusion. They offer premium products for traders, institutions, and newcomers, and are committed to industry-leading security, education, and client support. The company is fully remote with a diverse global team and celebrates unique perspectives.

Enterprise Data Engagement & Communications Leader

Company: Liberty Mutual Insurance

Location: USA

Posted Nov 22, 2025

The role is for an Engagement and Communications Leader in the Enterprise Data & Data Science department at Liberty Mutual. The position involves leading strategic initiatives, communications, and community engagement to cultivate high-performing data professionals. Success is measured by consistent delivery, high adoption and engagement, clear communication, and the ability to navigate ambiguity.

Senior Program Manager - Brand Studio

Company: Webflow

Location: USA

Posted Nov 22, 2025

Webflow is a Website Experience Platform that combines visual development, content management, AI-driven personalization, hosting, and analytics. They are seeking a Senior Program Manager to support their Brand Studio team in building operational infrastructure for creating and shipping brand experiences. The role involves collaborating with creative leadership, managing projects, optimizing processes, and fostering a culture of operational excellence.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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