Positive Customer Experience Jobs in USA

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Looking for Positive Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Positive Customer Experience position in the USA area.

Director of Marketing Analytics

Company: hims & hers

Location: USA

Posted Dec 22, 2024

The role of Director of Marketing involves leading a team of managers and analysts, providing guidance, and ensuring professional development. The role requires experience in Marketing Analytics, with a focus on data analysis, statistical techniques, and data modeling. The candidate should have experience in both Brand and Performance Marketing measurement, and be skilled in project management, data visualization, and web analytics. The role offers a competitive salary, unlimited PTO, comprehensive health benefits, and employee stock purchase program.

Business Systems Analyst

Company: Figma

Location: USA

Posted Dec 22, 2024

The text describes a Business Systems Analyst role at Figma, focusing on managing and optimizing the Zendesk instance, creating and maintaining documentation, leading initiatives, and contributing to the overall Product Support AI and technology strategy.

Enterprise Regional Sales Director

Company: Builder.io

Location: USA

Posted Dec 22, 2024

Builderio is seeking a strategic, result-driven sales leader to oversee a team of Account Executives in driving enterprise growth. The ideal candidate has 2+ years of enterprise sales leadership experience, expertise in building and motivating sales teams, and a proven track record of exceeding sales targets.

Product Security Analyst III

Company: ExtraHop

Location: USA

Posted Dec 22, 2024

This job posting is for a Product Security Analyst position at ExtraHop. The role involves contributing to strengthening the security and compliance posture of ExtraHops market-leading products. The candidate will collaborate with top-tier professionals to innovate and uphold the highest standards in cloud security. They will play a key role in establishing, maintaining, and enhancing compliance with various security and regulatory frameworks. The responsibilities include running FedRAMP Continuous Monitoring ConMon processes, managing vulnerability detection and response pipelines, and collaborating with the Director of Product Security to handle customer and presales security inquiries.

Lead Content Designer

Company: Upwork

Location: USA

Posted Dec 22, 2024

Upwork is a global work marketplace that serves businesses and individuals. They have done over $38 billion in work last year and are looking for a Lead Content Designer to create clear and consistent content for their SaaS product. The role involves writing user-friendly product copy, identifying IA issues, and contributing to product strategy. The company is a remote-first organization with physical offices in San Francisco and Chicago.

Senior Product Security Engineer

Company: ExtraHop

Location: USA

Posted Dec 22, 2024

ExtraHop is seeking a Sr Product Security Engineer with experience in cloud security, infrastructure security, SIEM technologies, DevOps, and software development. The role involves implementing and operating Splunk Cloud Platform and Enterprise Security, EDR and NDR solutions, and defining standards for secure configuration of application and infrastructure components. The candidate must have 8+ years of experience in security engineering, software development, or DevOps with a focus on securing complex systems and modern cloud infrastructure.

Business Development Representative

Company: Bud Financial

Location: USA

Posted Dec 22, 2024

Buds mission is to create the world's most compelling financial data products, used by prestigious institutions to help millions of customers take control of their finances. The BDR role is a remote position with the opportunity to travel and attend events. The candidate should have a demonstrable track record of generating qualified opportunities within large and complex organizations, strong sales and negotiation skills, and excellent communication and interpersonal skills. The role offers competitive salaries, 401k, learning and development budget, career progression, mental health support, wellbeing allowance, health insurance, flexible working, time off, parental leave, and volunteering leave.

Customer Success

Company: Abby Care

Location: USA

Posted Dec 22, 2024

Abby Care is a home health provider aiming to redefine care for vulnerable populations through innovative technology and a unique care model. They are looking for passionate and empathetic individuals to join their mission of delivering the best-in-class care to families. The role involves communicating with families, managing care requirements, and collaborating with technology and clinical teams. The company offers competitive compensation, company equity, and benefits. They value a growth-oriented environment, innovation, and a compassionate team.

Academy Content Coordinator

Company: Pax8

Location: USA

Posted Dec 22, 2024

The Academy Content Coordinator is responsible for managing projects to completion, coordinating with resources, conducting research, and creating educational content. The role requires a proactive and organized individual who can manage multiple projects and ensure timely delivery of high-quality content.

Account Manager

Company: QuinStreet

Location: USA

Posted Dec 22, 2024

This role involves managing insurance agency partner success within QuinStreets' industry-leading vertical-specific real-time performance acquisition platform QMP. The individual should be analytical, detail-oriented, and able to prioritize multiple projects under tight deadlines. The role requires working with internal teams, managing third-party media communications, and having a growth mindset.

Relationship Manager - Upmarket

Company: Lattice

Location: USA

Posted Dec 22, 2024

The Upmarket Relationship Manager role is a crucial bridge between Lattice and customers, focusing on building and maintaining strong relationships, understanding customer needs, and ensuring successful implementation and satisfaction with the Lattice Platform. The role involves working closely with sales and technical teams, driving customer decision-making, growth, and retention. The position requires excellent communication, negotiation, and forecasting skills, as well as experience in a B2B SaaS environment and HR Technology space. The estimated annual cash salary is $127,850, with potential incentive stock options and variable compensation. Benefits include medical insurance, dental insurance, vision insurance, life AD&D, disability insurance, emergency weather support, wellness apps, paid parental leave, paid time off, commuter and parking accounts, lunches in the office, workplace amenities, stipends, and a 401k retirement plan.

Senior Software Engineer - Backend/Python

Company: Close

Location: USA

Posted Dec 22, 2024

Close is a bootstrapped, profitable, and 100% remote company with over 100 employees. They are looking for US-based Software Engineers to join their team. The company values transparency, honesty, and long-term thinking. They offer a competitive salary range of $140,000 to $210,000, 5 weeks of PTO, a paid sabbatical every 5 years, parental leave, medical, dental, and vision with HSA option, and 401k matching at 6%. The company has a strong focus on building a house they want to live in, examines long-term thinking and action, and encourages deep work. They have a diverse team with people from over 22 countries.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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