Positive Customer Experience Jobs in USA

575,658 open positions · Updated daily

Looking for Positive Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Positive Customer Experience position in the USA area.

Sr. Director of Engineering - Growth Engineering

Company: hims & hers

Location: USA

Posted Dec 13, 2024

The text describes a pivotal leadership role at Hims and Hers, where the Senior Director of Engineering for the Category team will lead a team to develop and maintain consultation flow experiences across various product categories. The role involves working closely with cross-functional teams, driving high-impact initiatives, and contributing to the development of overall department strategy. The candidate should have 15+ years of relevant work experience in software engineering, strong understanding of modern web technologies, and proven experience in building and managing multiple high-performing teams.

Manager of Data Science & Analytics

Company: Bluesight

Location: USA

Posted Dec 13, 2024

Bluesight is a high-growth healthcare information technology company seeking a Data Scientist to help redefine and grow their suite of healthcare data capabilities. The role involves leading a team to provide intelligence to product teams, building predictive models, and collaborating with teams. The successful candidate will have a track record of leading data teams and experience in data engineering or data science. The position is a remote role with a competitive salary, time off, insurance coverage, and a 401k program with a company match.

Staff Security Engineer

Company: Olo

Location: USA

Posted Dec 13, 2024

Olo is seeking a skilled security professional to strengthen their defenses and safeguard systems that allow people to order food quickly and securely. The role involves identifying risks, transforming them into opportunities for improvement, and designing and implementing robust security measures. The ideal candidate should have experience in Blue or Purple Team roles, threat detection automation, and building secure by design systems.

Customer Service Representatives/Streaming Services

Company: Sutherland

Location: USA

Posted Dec 13, 2024

Sutherland is seeking enthusiastic and people-oriented professionals to join their dynamic team in supporting customers of a global giant in the streaming media and entertainment industry. The role offers an attractive hourly rate, paid training, generous PTO, and 401k. It also provides monthly recognition and incentive programs, medical dental and vision benefits, EAP health and wellness programs, and more. A strong promote-from-within policy is in place.

Senior Manager Delivery

Company: Appen

Location: USA

Posted Dec 13, 2024

Appen is a global leader in AI enablement, leveraging a vast crowd of over one million skilled contractors and advanced AI-assisted data annotation platforms. They are trusted by major tech companies and help build innovative AI systems. Appen is committed to creating an inclusive workplace and ensuring AI models are helpful, honest, and harmless. They offer remote job opportunities and expect high-performing project management skills.

Manager - Learning and Talent Development

Company: Impossible Foods

Location: USA

Posted Dec 13, 2024

Impossible Foods is a US-based company founded to transform the global food system and reduce the impact of climate change by making delicious, nutritious, and sustainable meat, fish, and dairy from plants. They are building a team of mission-driven individuals to contribute to saving the planet. The company is looking for a Manager of Learning and Talent Development to design and implement learning strategies, manage training programs, and develop employees' skills and knowledge. The role also involves talent management, people analytics, and project management. The position is full-time with a base salary range of $88,500 to $113,000, plus equity, benefits, and a bonus plan.

Senior Technical Support Specialist

Company: Signifyd

Location: USA

Posted Dec 13, 2024

The job posting is for a Senior Technical Support Specialist to join Signifyds Customer Support team. The role requires both conversational and advisory support, as well as tactical and operational support. The ideal candidate should have 7+ years of experience in customer-facing technical support environments, preferably in e-commerce, antifraud, or payments-related domains. They should have extensive experience with querying and scripting tools, and be able to convey technical concepts to both technical and non-technical stakeholders.

Content Marketing Specialist

Company: Pax8

Location: USA

Posted Dec 13, 2024

The Content Marketing Specialist Americas at Pax8 is a vital role in creating high-quality engaging content that aligns with the brand and business goals. The ideal candidate is a detail-oriented writer with a passion for storytelling and a knack for translating complex concepts into clear impactful content.

Senior Full Stack DevOps Engineer

Company: Degreed

Location: USA

Posted Dec 13, 2024

Degreed is seeking a DevOps Engineer to work on transitioning their infrastructure to container-based technologies. The role involves designing, building, and maintaining infrastructure, working closely with development teams, and leading the charge in containerization and migration to code. The position requires experience with containers, container orchestration, and cloud platforms. The total annual compensation range for this role is USD 120000 - USD 140000.

Infrastructure Engineer

Company: Webflow

Location: USA

Posted Dec 13, 2024

Webflow is looking for an Infrastructure Engineer to make their core product services more reliable, scalable, and efficient. The role is remote, first-time friendly, and offers a competitive cash compensation package tailored to different geographic markets. The engineer will work on creating and testing reliable cloud infrastructure services, balancing reliability, scalability, and cost efficiency concerns. They will also collaborate with product engineering teams and participate in design discussions, code reviews, on-call, and incident response processes.

Sales Executive - Salesforce

Company: TTEC Digital

Location: USA

Posted Dec 13, 2024

TTEC Digital is seeking a Salesforce Practice Specialist to drive revenue growth and expand the client base for their Salesforce practice. The ideal candidate should have 10+ years of experience in an enterprise space with consulting and technical delivery experience, 8+ years in a quota-carrying and sales role, and experience with Salesforce technology solutions. The position offers a competitive salary, benefits, and the opportunity to participate in an annual incentive program.

Engineering Director

Company: Eventbrite, Inc.

Location: USA

Posted Dec 13, 2024

The Engineering Director for Consumer Discovery at Eventbrite will lead a team to develop innovative algorithms and user-centric features, ensuring Eventbrite remains a leading platform for discovering and attending live experiences. The role involves building strong leaders, recruiting top engineering talent, and driving transformations in products and teams. The candidate should have leadership experience, previous experience leading engineering teams, and a strong collaborative and communicative skillset.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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