Positive Customer Experience Jobs in USA

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Looking for Positive Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Positive Customer Experience position in the USA area.

Sr. Staff Product Manager - Demand Sources

Company: Pinterest

Location: USA

Posted Dec 13, 2024

The Ads Quality team is responsible for integrating third-party demand onto the Pinterest platform, developing the roadmap for ML and infrastructure investments, and partnering with business development and various teams to deliver a seamless end-to-end integration of new demand sources. They are looking for a candidate with 5+ years of experience in digital advertising, strong product definition and execution skills, and a deep understanding of business metrics and tradeoffs in online marketplaces.

Senior Manager - Infrastructure Engineering (Developer Tooling)

Company: Scribd

Location: USA

Posted Dec 13, 2024

Scribd is looking for a Senior Engineering Manager for Developer Tooling to lead a team focused on improving the development experience and productivity of engineers at Scribd. The role involves driving technical strategy, identifying and addressing tooling gaps, leading innovation in developer tooling, and collaborating with engineering leaders across Scribd. The successful candidate will have experience with Ruby on Rails, Golang, JavaScript, TypeScript, AWS Cloud Infrastructure, ECS, EKS, Infrastructure as Code (Terraform), and various tools like Datadog, Sentry, Github, and CDNs.

Project Finance Analyst - Battery Storage

Company: Plus Power

Location: USA

Posted Dec 13, 2024

Plus Power is a leading energy storage market player with a significant portfolio across multiple US states and Canadian provinces. They are focused on solving hard climate problems profitably and are growing rapidly. They are looking to hire an Analyst to join their Project Finance team to support various aspects of project finance transactions for their battery storage portfolio.

Staff Software Engineer - ML

Company: Eventbrite, Inc.

Location: USA

Posted Dec 13, 2024

Eventbrite is seeking a Staff Software Engineer ML to build relevance models, machine learning search ranking, personalization recommendations, and the platforms infrastructure for a better discovery experience. The role involves collaborating with product, data science, and other technical leaders to enhance consumers' experience on Eventbrite.

Platform Product Manager - Trust & Safety

Company: Airbnb

Location: USA

Posted Dec 13, 2024

Airbnb's Trust and Safety team is responsible for building cutting-edge machine learning models to detect risk, defend against risky actors, and maintain a safe and trusted community. The role involves creating vision and strategy for Trust and Safety products, leading cross-functional teams, and communicating concisely to influence outcomes. The team is focused on fraud, safety, and other areas to reduce incidents and defend against threats.

Salesforce Solution Architect

Company: Litify

Location: USA

Posted Dec 13, 2024

Litify is a revolutionary legal technology platform that empowers law firms and legal departments to achieve consistent success by continually standardizing, measuring, and improving their legal operations. With offices in New York and New Orleans, Litify is at the heart of legal innovation and is recognized as one of Inc 5000 and Deloitte Technology Fast 500s fastest-growing private companies in America. They are seeking a Solution Architect to join their growing Professional Services organization and help with the end-to-end implementation of their SaaS platform built on Salesforce.com for new customers.

Account Manager

Company: Myriad360

Location: USA

Posted Dec 13, 2024

The text describes a role as an Account Manager for Myriad360, a company that values empathy, problem-solving, and continuous improvement. The role involves managing customer quoting and ordering, building relationships with clients, and contributing to the company's mission of challenging and enabling employees to achieve great things.

Marketing Operations Specialist

Company: StackAdapt

Location: USA

Posted Dec 13, 2024

StackAdapt is a self-serve advertising platform that specializes in multichannel solutions. They are looking for a Marketing Operations Specialist to join their expanding team. The ideal candidate will manage end-to-end reporting and analytics for StackAdapt's marketing team and play a critical role in providing insights and recommendations on major marketing decisions.

Senior Product Manager - Nutrition and Meal Delivery

Company: Futurhealth

Location: USA

Posted Dec 13, 2024

The text is a job description for a Senior Product Manager position in the food and nutrition domain. The role involves product management, food sourcing, product development, customer advocacy, and market analysis. The ideal candidate should have over 5 years of product development experience, a strong background in nutrition and meals, and experience launching products at scale in an agile environment.

Senior Growth Marketing Operations Manager

Company: Airbnb

Location: USA

Posted Dec 13, 2024

The Marketing Operations team plays a critical role in driving the company's topline growth by executing user-facing campaigns across various channels. The team works closely with partners to deliver impactful, world-class campaigns. The role involves overseeing the end-to-end execution of marketing campaigns, managing workflows, upholding data accuracy, and facilitating seamless collaboration across teams and systems. Success is defined by the delivery of impactful campaigns that boost engagement, increase bookings, and enhance operational efficiency and scalability.

Sr. Counsel - Securities and Governance

Company: Pinterest

Location: USA

Posted Dec 13, 2024

This job posting is for a Senior Legal Counsel position at a growing company, Pinterest. The role involves providing legal advice, managing SEC filings, advising on corporate governance, and supporting the Board of Directors. The ideal candidate has 10+ years of corporate law experience, strong knowledge of SEC regulations, and a positive business-focused attitude.

Principal Finance Analyst, Corporate Finance

Company: MeridianLink

Location: USA

Posted Dec 13, 2024

The Corporate Finance team is seeking a finance professional to provide financial and strategic insights to drive decision making and support all Corporate Finance processes. This is an excellent opportunity to join a dynamic organization in an impactful role with frequent interaction with leaders across the business. The ideal candidate will have proven experience in financial analysis, business planning, and reporting. The role is 100% remote and highly visible. Responsibilities include preparing and managing monthly Corporate reporting and forecasting processes, analyzing drivers of financial performance, and providing strategic partnerships to key stakeholders. The successful candidate will possess a strong understanding of financial statements, business judgment, and a collaborative working style.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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