Positive Customer Experience Jobs in USA

575,658 open positions · Updated daily

Looking for Positive Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Positive Customer Experience position in the USA area.

Graphic Designer Brand Creative

Company: Pax8

Location: USA

Posted Dec 10, 2024

The Graphic Designer will work closely with the Brand creative team to produce deliverables that elevate the global Brand presence and Beyond events. This designer will help shape the perception and identity of Pax8 through progressive high-end design and conceptual creative events. The ideal candidate has at least five years of experience in an agency or design-focused company, advanced proficiency in Adobe Creative Suite, and a meticulous and passionate view of design and branding.

Staff Data Scientist - Guest Journey

Company: Airbnb

Location: USA

Posted Dec 10, 2024

The text describes a role as a Staff Data Scientist at Airbnb, focusing on optimizing the Guest Experience and accelerating marketplace growth. The role involves building data products, inference frameworks, and intelligence, collaborating with cross-functional teams, and utilizing causal inference techniques. The ideal candidate should have 9+ years of industry experience, a Masters degree or PhD in a quantitative field, and strong fluency in Python or R, SQL, and machine learning techniques.

Product Manager - Mobile Development

Company: Bankjoy

Location: USA

Posted Dec 10, 2024

Bankjoy is a Y Combinator and Bessemer Venture Partner backed FinTech startup that aims to revolutionize banking tech infrastructure by leading digital transformation at financial institutions. They are looking for a highly skilled Product Manager with an Aplayer approach to UIUX and a passion for delivering seamless mobile experiences.

Claims Examiner Liability

Company: Sedgwick

Location: USA

Posted Dec 10, 2024

The text describes a career at Sedgwick, a company that values its employees and offers a positive work environment. The role of a Claims Examiner Liability involves analyzing complex claims, managing them through action plans, and ensuring timely and cost-effective claims resolution. The company requires five years of claims management experience and a bachelor's degree. The work environment is described as mentally and physically demanding, with the need for strong communication, organizational, and negotiation skills.

Campaign Operations Associate

Company: Vercel

Location: USA

Posted Dec 10, 2024

Vercel's Frontend Cloud offers a developer experience and infrastructure for building scalable, secure, and personalized web applications. Customers like Under Armour, eBay, The Washington Post, Johnson & Johnson, and Zapier use Vercel for dynamic user experiences. Vercel's mission is to enable the world to ship the best products and create an environment for the best work. They are looking for a Campaign Operations Associate to build and manage campaigns in their Marketing Automation Platform. The role involves executing email and multichannel campaigns, optimizing workflows, and maintaining data integrity. The candidate should be proficient in using Marketing Automation Platforms, have experience in workflow automation and campaign performance analysis, and be familiar with CRM systems like Salesforce.

Associate - Production

Company: Axios

Location: USA

Posted Dec 10, 2024

Axios is seeking a Production Associate for their award-winning events team. The role involves managing production tasks for small market local events, working on multiple front-of-house and back-of-house tasks, and collaborating across the events team. Ideal candidates should have 1+ years of professional event production experience, live events experience, virtual event experience, and be self-starter, detail-oriented, and organized. The starting salary is in the range of $55000 - $63000.

Finance & Strategy Senior Manager - GTM

Company: Apollo.io

Location: USA

Posted Dec 10, 2024

The Finance and Strategy team at Apollo is seeking a Senior Manager to support their growing business. The role involves shaping and executing planning, forecasting, and budgeting processes, serving as a business partner to GTM teams, and delivering insights to improve decision-making across various departments. The ideal candidate is highly analytical, self-motivated, and passionate about making an impact.

Recruiting Operations Solutions Manager

Company: Airbnb

Location: USA

Posted Dec 10, 2024

The text describes a highly technical and data-driven leadership role within Airbnb's Recruiting Operations team. The Recruiting Operations Solutions Manager will own analytics and dashboard functions, oversee technology-related business processes and data, and partner with Recruiting leadership and other functions in the larger EX organization. The role requires managing multiple work streams, a deep understanding of data warehouse infrastructure, and a sophisticated customer and product management sensibility.

Lead - Advertising Measurement

Company: Reddit

Location: USA

Posted Dec 10, 2024

Reddit is a community platform where users can share and discuss various topics. They are looking for a Measurement Lead to help advertisers succeed on their platform by driving business growth, developing benchmarks, and working closely with sales, product, and product marketing teams. The ideal candidate should have 4+ years of experience in advertising or analytics, familiarity with North America Measurement solutions vendors and norms, and a strong background in quantitative advertising research.

Head of Sales

Company: Salesmsg

Location: USA

Posted Dec 10, 2024

Salesmsg is a fast-growing startup looking for an experienced and empathetic customer champion to be their next Head of Sales. The role involves building and maintaining strong relationships with senior executives at Enterprise and Medium-size businesses, leading new client presentations, crafting client solutions, building a robust sales pipeline, developing a scalable sales process, and helping clients become successful. The company offers remote work, medical, dental, and vision insurance, team trips, unlimited PTO, wellness perks, books and courses, focused time blocks, a $250 charity donation, semi-monthly paychecks, swag, telemedicine, online mental health therapy, and incredible growth and promotion opportunities.

Senior Biostatistician Consultant-Oncology

Company: ClinChoice

Location: USA

Posted Dec 10, 2024

ClinChoice, a global full-service CRO, is seeking a Senior Biostatistician Consultant with a strong focus on quality, professional development, and a supportive culture. The role involves protocol development, statistical oversight, data accuracy, and statistical methods section for reports. The company values diversity, inclusivity, and continuous training.

Director - Product Design

Company: Embroker

Location: USA

Posted Dec 10, 2024

This is a job posting for a UX Leader position at Embroker. The role requires setting the UX vision and strategy, attracting and developing top-tier design talent, and infusing the culture with a design thinking mindset. The required qualifications include 10 years in UX/digital product design, 5 years leading UX teams, and a foundational understanding of product led growth. The ideal candidate should have experience in people leadership, Agile environment, and data-driven storytelling skills.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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