Positive Customer Experience Jobs in USA

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Looking for Positive Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Positive Customer Experience position in the USA area.

Platform Manager - Strategic Trust Defenses

Company: Airbnb

Location: USA

Posted Dec 10, 2024

The text describes a role on the Airbnb Strategic Trust Defenses team, focusing on creating common Trust and Safety solutions across the platform. The role involves leading cross-functional teams, maintaining product backlog and roadmap, and presenting product roadmap and status to Airbnb leadership. The candidate should have 5+ years of product management experience, deep expertise in Trust and Safety problems on marketplaces, and excellent communication skills.

Junior CX Service Representative

Company: 1Password

Location: USA

Posted Dec 10, 2024

1Password is seeking a Jr CX Service Representative to join their remote team in Canada and the US. The role involves providing customer support, translating technical terms, and helping customers learn about the product. The company offers competitive compensation, benefits, and growth opportunities. They value diversity, inclusion, and flexibility.

Director - Business Operations

Company: Figma

Location: USA

Posted Dec 10, 2024

The text is a job description for a Director Business Operations role at Figma. The role involves leading a high-performance team, exercising business judgment, working across teams, and executing recommendations. The ideal candidate has 5+ years of senior Business Operations leadership experience and 10+ years of strategy experience.

Healthcare Software Support Representative

Company: Nextech

Location: USA

Posted Dec 10, 2024

Nextech is a leader in specialty healthcare technology solutions, offering competitive pay, a generous bonus structure, great healthcare, and many other benefits. They are an equal opportunity employer with a commitment to diversity, seeking talented individuals for various roles, including software engineers, finance professionals, customer support specialists, and business development experts. The Product Support Representative role involves supporting Nextech software applications, resolving customer issues, and maintaining customer satisfaction. The company offers a comprehensive wellness program, flexible time off, and various insurance plans.

Associate Director of Events - Client & Project Management

Company: Axios

Location: USA

Posted Dec 10, 2024

The text describes a high-energy role at Axios, a news content provider, as an Associate Director of Events. The role requires strong client relationship management, event planning, and project management skills. The company offers competitive salary, benefits, and a positive work environment. The job is remote and offers flexible work hours.

Senior Software Engineer, Community Support Platform - Chatbot

Company: Airbnb

Location: USA

Posted Dec 10, 2024

The Community Support Platform CSP at Airbnb is a critical system that drives customer support operations. It empowers Airbnb's global network of Community Support ambassadors to deliver exceptional customer service with high efficiency. The role involves working in a team to create innovative user experiences for AI-driven customer service products, shaping the technical vision, and delivering flexible, efficient, and scalable solutions.

Marketing Analytics Manager

Company: Webflow

Location: USA

Posted Dec 10, 2024

Webflow is seeking a Marketing Analytics Manager to enhance their marketing data infrastructure and leverage it to uncover insights that drive business decisions. The role involves evaluating and tracking their marketing funnel, providing data and insights to campaign owners, and assisting in creating dashboards for leadership teams. The ideal candidate is a creative problem solver who enjoys a fast-paced environment and is able to coordinate across multiple teams. The cash compensation for this role is tailored to align with the cost of labor in different geographic markets.

Customer Support Service Representative

Company: 1Password

Location: USA

Posted Dec 10, 2024

The text describes a job opportunity for a Customer Service Representative at 1Password, a company that values simplicity, honesty, and a human-centric approach to solving problems. The role involves handling customer issues, providing excellent service, and maintaining customer loyalty. The ideal candidate should have experience in customer service, strong communication skills, and proficiency in French, German, Japanese, or Spanish. The position offers a dynamic work environment, competitive salary, and benefits.

Manager - Product Management

Company: Clari

Location: USA

Posted Dec 10, 2024

Clari's Revenue platform offers forecasting accuracy and visibility, helping sales teams meet or beat their sales goals. The platform is part of Claris' next-generation revenue excellence, and they are looking for a Manager Product Management to lead a subset of the Sales Engagement Groove product line. The role requires leadership, domain expertise in GTM sales motions, and the ability to collaborate with engineering teams. The company offers a fully remote opportunity, competitive wages, and a supportive and inclusive environment.

Product Marketing Manager

Company: Finalsite

Location: USA

Posted Dec 10, 2024

Finalsite is a leading website communications, enrollment, and marketing platform for over 7000 schools and school districts in 119 countries. The company offers award-winning website designs, a robust content management system, mass communications tools, a powerful enrollment management system, innovative inbound marketing tools, data integration, training, support, and marketing consulting. Finalsite is headquartered in Glastonbury, CT, USA, with employees working remotely worldwide.

Staff Software Engineer - Guest Displays & Platforms

Company: Airbnb

Location: USA

Posted Dec 10, 2024

The Guest Displays and Platforms team at Airbnb owns pricing and availability across all product surfaces and the main product details page. As a Staff Engineer, you'll lead the development of major subsystems powering the core user journey for Airbnb guests, including developing new features, supporting operations, and increasing quality. You'll also be responsible for establishing a technical vision and delivering a solution that is flexible, available, efficient, and scales with the business needs.

Director, Product Management - Enterprise Platform

Company: Weights & Biases

Location: USA

Posted Dec 10, 2024

Weights and Biases is a Series C company with $250M in funding and over 200 employees, serving over 1000 customers and more than 30 foundation model builders. They are seeking a Director of Product Management to lead the development of their platform infrastructure, identity management, and enterprise-focused platform. The role involves collaborating with cross-functional teams, improving the enterprise customer experience, and working on products across the ML lifecycle.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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