Positive Customer Experience Jobs in USA

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Looking for Positive Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Positive Customer Experience position in the USA area.

Account Executive

Company: Lumivero

Location: USA

Posted Dec 08, 2024

Join a Global Team Making a Lasting Impact with Lumivero. As an Account Executive at Lumivero, you will be helping industrialseleading Fortune 1000 companies adopt and use their products to drive better decisionmaking and positive outcomes. This is the perfect position for a motivated sales professional with a strong desire to win by selling marketleading software solutions to premier enterprise brands.

Product Marketing Manager - Segments

Company: Stripe

Location: USA

Posted Dec 08, 2024

Stripe is a financial infrastructure platform for businesses, offering products like Payments, Intelligence, Payouts, Tax, Billing, and Link. They are looking for experienced product marketers to shape the roadmap, drive launches, and grow adoption for these products. The ideal candidate should have deep empathy for users, excellent communication skills, data-driven thinking, project management skills, a passion for technology, ambition, and the ability to work as a team player.

Software Engineer in Test II

Company: G-P

Location: USA

Posted Dec 08, 2024

GP is a global employment platform that enables customers to expand and grow into 180+ countries. They offer a dynamic work environment, competitive compensation, and opportunities for personal growth. The company values creativity and impact, and offers a clear promise of opportunity. The role of Software Engineer in Test II involves collaboration, test automation, and testing in the cloud.

Marketing Analyst

Company: Cribl

Location: USA

Posted Dec 08, 2024

This is an exciting opportunity to shape the data infrastructure for our marketing team and have a significant impact on business growth. You will work in a collaborative environment with ample opportunities for learning and professional development.

Principal Software Engineer (Full stack)

Company: G-P

Location: USA

Posted Dec 08, 2024

GP is a global employment platform offering innovative solutions for expanding and growing into 180+ countries. They value creativity, impact, and offer a competitive compensation and benefits package. The role involves driving the technical evolution of their SaaS cloud platform, collaborating with cross-functional teams, and delivering solutions in a cloud-managed and serverless-first platform ecosystem.

Sr. Manager - ABM

Company: Yubico

Location: USA

Posted Dec 08, 2024

Yubico is a global company with a strong company culture, located in over 14 countries with headquarters in Stockholm, Sweden and Santa Clara CA. They are dedicated to making the internet more secure for everyone through their security key product. The company values diversity, equity, and inclusion, and donates YubiKeys to organizations in need. They are seeking a Senior B2B AccountBased Marketing ABM Manager to lead and elevate their ABM initiatives.

Student Success Account Executive

Company: Lumivero

Location: USA

Posted Dec 08, 2024

The text describes a job opportunity at Lumivero, a company that develops data-intelligence software for academic and corporate professionals. The role of a Student Success Account Executive involves guiding academic institutions through complex buying processes, prospecting, relationship building, and understanding the unique needs of the higher education market. The position requires experience in enterprise level sales and prospecting, managing complex sales cycles, leading consultative discovery sessions, navigating multitiered decision processes, developing and articulating strategic value propositions, and achieving revenue targets.

Senior Product Manager - Learning

Company: Teachable

Location: USA

Posted Dec 08, 2024

The role of a Senior Product Manager on the Learning Team at Teachable involves defining and executing the strategy for learning-focused features and experiences, collaborating with cross-functional teams, and using data-driven insights to optimize learning experiences. The ideal candidate has 5+ years of product management experience, strong data literacy, and a user-centric mindset.

Associate General Counsel - Product

Company: Reddit

Location: USA

Posted Dec 08, 2024

The text is a job description for an experienced product counsel with a law degree and 10+ years of legal experience, preferably with 5+ years in-house. The role involves working closely with Reddit's consumer product and engineering teams to provide legal guidance on various legal issues. The successful candidate should be passionate about collaborating with cross-functional colleagues and working at the cutting edge of law and technology.

Senior Strategic Accountant

Company: HubSpot

Location: USA

Posted Dec 08, 2024

This role involves working with Product and Sales stakeholders to manage business changes and system implementations. The role requires accounting subject matter expertise, detailed business requirements, implementation testing plans, and coordination with internal and external audit teams. The role also involves user acceptance testing, knowledge transfer, and driving accounting system and process maturity. The ideal candidate has a Bachelor's degree in Accounting, 36 years of accounting experience, and proficiency in Excel, Netsuite, and Looker. The cash compensation range is $84,000 - $126,000 annually.

Content Marketing Manager

Company: Cover Genius

Location: USA

Posted Dec 08, 2024

Cover Genius is a Series E insurtech company that protects global customers of the world's largest digital companies. They have been recognized with dozens of awards and are seeking a strategic hands-on Content Marketing Manager to lead and execute their content initiatives.

Director - Information Security

Company: Sprout Social

Location: USA

Posted Dec 08, 2024

Sprout Social is looking to hire a Director of Information Security to join their team. The role requires a data-driven, analytical security leader with experience in cybersecurity principles, industry-standard frameworks, and managing geographically distributed teams. The ideal candidate will have 5+ years of Information Security leadership, 10+ years of experience in Information Security, and 2+ hands-on experience leading and building application security programs. Preferred qualifications include problem-solving and analytical skills, experience with securing modern SaaS-based environments, and familiarity with enterprise security monitoring and orchestration technologies. The role offers a comprehensive onboarding program, regular technical guidance, and opportunities for career growth. The ideal candidate will have a bachelor's degree in Computer Science or a related field and 7+ years of industry experience.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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