Positive Customer Experience Jobs in USA

575,658 open positions · Updated daily

Looking for Positive Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Positive Customer Experience position in the USA area.

US Income Tax Controversy Senior Manager

Company: 3M

Location: USA

Posted Nov 14, 2024

The job description is for a US Income Tax Controversy Senior Manager position at 3M. The role involves managing US federal and state income tax audits, collaborating with auditors, and providing critical analysis. The company offers competitive pay and benefits, and a diverse work environment.

Senior Backend Engineer - Mailing specialist

Company: Oppizi

Location: USA

Posted Nov 14, 2024

Oppizi is a multichannel player in offline performance marketing, offering five channels for tracking, scaling, and optimizing flyering campaigns. They operate in 10 countries and work with flagship accounts like Uber, DoorDash, and Amazon.

Solutions Consultant

Company: BVNK

Location: USA

Posted Nov 14, 2024

BVNK provides modern payments infrastructure for businesses, unifying banks and blockchains in a single platform. The company is a diverse team spread across the UK, USA, Europe, and Africa, and has received recognition for its innovative approach to global payments.

Assessment Content Creator - Math (Middle School 6-8)

Company: Khan Academy

Location: USA

Posted Nov 14, 2024

Khan Academy is a nonprofit organization that aims to provide a free world-class education to anyone, anywhere. They are seeking a talented and experienced assessment content creator to join their team, with a focus on creating innovative K-12 assessments. The company values diversity, equity, and inclusion, and offers a range of benefits and perks to its employees.

Director - Field Sales

Company: Restaurant365

Location: USA

Posted Nov 14, 2024

Restaurant365 is a SaaS company that provides a cloud-based platform for restaurants. They are looking for a Director of Field Sales to lead a team of sales managers and account executives. The ideal candidate will have experience in SaaS outside sales and a proven track record of exceeding quota targets.

Product Design Manager

Company: Close

Location: USA

Posted Nov 14, 2024

Close is a 100 remote company that values autonomy and impact. They are looking for a seasoned Product Design Manager to guide and shape their growing team. The role involves overseeing the design of their web, desktop, and mobile apps, and playing a key role in the design and development of new features.

Data Internship - AI/ML and Data Engineering

Company: Coalition, Inc.

Location: USA

Posted Nov 14, 2024

Coalition is hiring three interns for summer focusing on AIML and Data Engineering. Interns will work remotely, be paired with a mentor, and have the opportunity to showcase their project. The internship is paid and full-time, with potential for post-internship career opportunities.

Staff DevOps Engineer

Company: Array

Location: USA

Posted Nov 14, 2024

Array is a financial innovation platform that helps digital brands, financial institutions, and fintechs get compelling consumer products to market faster. The company is looking for a DevOps Engineer to join their team, with a focus on optimizing and enhancing their CICD pipelines.

Solutions Consultant

Company: Gradient AI

Location: USA

Posted Nov 14, 2024

Gradient AI is a leading provider of AI solutions for the insurance industry. The company is looking for a Solutions Consultant to work with their sales and customer service team to drive effective implementations of their predictive analytics AIML solutions for underwriting and claims health clients.

Community Manager

Company: Pax8

Location: USA

Posted Nov 14, 2024

The Community Manager plays a key role in the Workplace Experience Americas team, responsible for managing the day-to-day operations, meetings, and events at Pax8 Americas offices. They deliver the desired outcomes from the business by continuously updating and improving our spaces to perform as a manifestation of the Pax8 Marketplace.

Backend Engineer Internship

Company: Coalition, Inc.

Location: USA

Posted Nov 14, 2024

The internship opportunity at Coalition is a paid, full-time position that allows interns to work remotely and contribute to the software engineering team. Interns will be paired with a mentor and will have the opportunity to work on a project and showcase their completed work. The company offers a fun and inclusive environment and potential post-internship career opportunities.

Director, Retail Planning - Amazon

Company: Nutrafol

Location: USA

Posted Nov 14, 2024

Nutrafol is seeking a Director Retail Planning to join the Amazon team. The role involves forecasting and monitoring daily sales performance, making adjustments, and owning monthly targets and metrics for the Amazon channel.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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