Positive Customer Experience Jobs in USA

575,658 open positions · Updated daily

Looking for Positive Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Positive Customer Experience position in the USA area.

Account Executive, Mid-Market

Company: Figma

Location: USA

Posted Nov 12, 2024

Figma is looking for an Account Executive MidMarket to join their dynamic team. The role involves building a strong sales pipeline, working closely with cross-functional teams, and establishing relationships with key stakeholders. The ideal candidate has 3+ years of closing experience, value selling experience, and a proven track record of meeting or exceeding quota.

Senior Lead - Measurement & Attribution

Company: StackAdapt

Location: USA

Posted Nov 12, 2024

StackAdapt is a self-serve advertising platform that specializes in multichannel solutions. The company empowers hundreds of digitally-focused companies to deliver outcomes and exceptional campaign performance. The role of Senior Lead of Solutions Measurement and Attribution involves leading and supporting the discovery, ideation, development, and design of next-gen measurement attribution and performance capabilities.

Engineering Manager - Frontend Engineering

Company: Runway

Location: USA

Posted Nov 12, 2024

The company is looking for an Engineering Manager to lead their growing Frontend team. The ideal candidate should have experience leading high-performing teams and be interested in building AI-driven products. The role involves leading a team, developing and deploying state-of-the-art features, and improving product performance and security.

Demand Generation Marketing Specialist

Company: Newsela

Location: USA

Posted Nov 12, 2024

Newsela is hiring a Demand Generation Marketing Specialist to execute and optimize campaigns, drive impact, and generate qualified leads. The role requires 1+ years of B2B demand generation experience, strong writing skills, and data-driven approach. The company offers a range of benefits, including health and wellness, work-from-home options, and professional development opportunities.

Accounts Payable Analyst

Company: Kraken

Location: USA

Posted Nov 12, 2024

Kraken is a mission-focused company that aims to accelerate the global adoption of crypto, providing a platform for experienced traders, institutions, and newcomers to the space. The company is committed to industry-leading security, crypto education, and world-class client support.

Staff Platform Engineer - Backend

Company: brightwheel

Location: USA

Posted Nov 12, 2024

Brightwheel is a technology company that aims to provide high-quality early education for every child by giving teachers more time with students and engaging parents in their kids' development. The company is seeking a Staff Platform Engineer to join its platform team and is committed to creating a diverse and inclusive work environment.

Sr Reconciliation Rep

Company: American Specialty Health Incorporated

Location: USA

Posted Nov 12, 2024

American Specialty Health Incorporated is seeking a Sr Reconciliation Representative to join their Reconciliation department. The position involves reconciling claims, making calls to health plans, and using health plan and TPA websites to check on claim status. The role requires excellent listening and interpersonal communication skills, and the ability to work from home.

Social Media Community Manager

Company: Messari

Location: USA

Posted Nov 12, 2024

Messari is looking for a Social Media Community Manager to join their marketing team. The role involves developing and executing social media strategies, creating engaging content, and managing partnerships with influencers and affiliates.

Data Scientist - Platform

Company: Figma

Location: USA

Posted Nov 12, 2024

Figma is seeking an experienced Data Scientist to join their Core Data Science Team. The ideal candidate is passionate about transforming new methodologies and best practices into useful tools for others. The role involves introducing new methods to increase the rigor of data analyses, creating and deploying frameworks and tools to increase efficiency, and collaborating with the broader Engineering org to identify opportunities to improve processes.

Content Designer

Company: Assembled

Location: USA

Posted Nov 12, 2024

Assembled is looking for a Content Designer to join the product team. The role involves building a consistent vocabulary for products, redefining and scaling how they are explained and documented, and shaping text-based experiences. The ideal candidate has 4+ years of experience in content design or UX writing, is technically curious, and has a passion for UX and language.

Senior Software Engineer

Company: Mozilla

Location: USA

Posted Nov 12, 2024

The Mozilla Corporation is a nonprofit technology company that has shaped the internet for the better over the last 25 years. They make pioneering brands like Firefox and Pocket, and are committed to building tools that empower users to manage their online identities and maintain their privacy.

Senior Treasury Partnerships Manager

Company: Mercury

Location: USA

Posted Nov 12, 2024

Mercury is a financial technology company that provides financial tools for startups. The company is looking for a Senior Treasury Partnerships Manager to manage its portfolio of strategic Treasury partners and build out its network of potential partners.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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