Positive Customer Experience Jobs in USA

575,658 open positions · Updated daily

Looking for Positive Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Positive Customer Experience position in the USA area.

Account Manager

Company: Bitcoin Depot

Location: USA

Posted Nov 07, 2024

Bitcoin Depot is seeking an Account Manager to oversee business relationships, develop strategy, and expand sales. The role requires strong organizational and analytical skills, with a focus on customer satisfaction and revenue growth.

UX Designer

Company: Second Front Systems

Location: USA

Posted Nov 07, 2024

Second Front Systems is seeking a motivated UI/UX Designer to support their team. The role requires US citizenship due to government contract requirements. The ideal candidate will have at least three years of experience in Product Design, UX, or UI with a focus on developer tools and SaaS applications.

Senior Direct Response Copywriter

Company: The Motley Fool

Location: USA

Posted Nov 08, 2024

The job posting is for a Senior Direct Response Copywriter position at The Motley Fool, a financial publishing company. The job requires experience in copywriting and the ability to create campaigns that generate up to $100 million in sales annually. The company offers a flexible remote work environment, generous parental leave, and other benefits.

Customer Service Representative

Company: NexRep

Location: USA

Posted Nov 08, 2024

The job posting is for a Customer Service Representative to work from home, helping patients and caregivers with payroll services. The job offers flexible scheduling, competitive pay, and benefits. The company is looking for individuals with strong customer service skills, empathy, and patience.

Contract Business Development Representative

Company: Citrine Informatics

Location: USA

Posted Nov 08, 2024

Citrine Informatics is a company that uses generative Artificial Intelligence to enable customers to create sustainable materials and chemicals. They are looking for a part-time Business Development Representative to work on a contract basis.

Senior Systems Analyst, Billing & Collections

Company: Toast

Location: USA

Posted Nov 07, 2024

The job posting is for a Systems Analyst role at Toast, a restaurant platform company. The role involves translating business concepts into software solutions, collaborating with technical and non-technical teams, and ensuring accurate documentation. The ideal candidate has experience in billing systems, financial systems, and ERPCRM platforms, and is process-driven, result-oriented, and has strong communication and problem-solving skills.

Partner Success Director

Company: Abridge

Location: USA

Posted Nov 07, 2024

Abridge is a healthcare technology company that aims to improve clinical documentation and patient outcomes through its AI-powered platform. The company is looking for a Partner Success Director to work with clinicians and healthcare professionals to ensure the satisfaction and adoption of its solutions.

Manager, Customer Experience (Organ Health)

Company: Natera

Location: USA

Posted Nov 07, 2024

The Customer Experience Manager role at Natera involves overseeing the Customer Experience team, managing day-to-day operations, and driving planning and execution of major projects. The role requires excellent analytical and project management skills, as well as experience working with teams across multiple departments.

Product Marketing Manager

Company: SpecterOps

Location: USA

Posted Nov 07, 2024

SpecterOps is seeking an experienced Product Marketing Manager to support growth across the marketing function. The ideal candidate will have extensive experience in marketing cybersecurity products and services to the channel, distributors, system integrators, and the public sector.

Interior Designer

Company: Pacaso

Location: USA

Posted Nov 08, 2024

Pacaso is a company that enables second home ownership through its innovative coownership model. It has received numerous accolades for its workplace culture and has a strong focus on design and customer experience.

Head of Marketing

Company: Paula's Choice Skincare

Location: USA

Posted Nov 08, 2024

The job posting is for a Head of Marketing for North America at Paulas Choice, requiring strong leadership, campaign development, and retail marketing experience. The role involves driving marketing communications strategy, ensuring brand identity, and implementing campaigns across channels.

Sr. Product Engineer - Graph and Network Analysis

Company: Esri

Location: USA

Posted Nov 07, 2024

The job posting is for a Senior Product Engineer position at Esri, where the candidate will work on integrating graph analytics into the ArcGIS platform. The role involves designing and building new software product capabilities, collaborating with engineers and developers, and growing skills in an environment that rewards professional development.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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