Positive Customer Experience Jobs in USA

575,658 open positions · Updated daily

Looking for Positive Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Positive Customer Experience position in the USA area.

Community Coordinator

Company: Pax8

Location: USA

Posted Oct 31, 2024

The Community Coordinator is responsible for managing the day-to-day operations, meetings, and events at Pax8 Americas offices. They will assist in managing meeting logistics, catering, and space setup, and ensure a successful experience for all stakeholders.

Director of Product Management

Company: Renaissance

Location: USA

Posted Oct 31, 2024

The job description is for a Director of Product Management at Renaissance, a global leader in preK-12 education technology. The role involves managing the entire life cycle of Skills Practice Products and Freckle, working closely with various teams, and driving solutions that increase student success.

Senior Software Engineer

Company: Cobalt

Location: USA

Posted Oct 31, 2024

Cobalt is a company that offers pentesting services and is looking for a Senior Fullstack Software Engineer to join their team. The company is committed to building a diverse and inclusive workforce and offers a range of benefits, including competitive compensation, equity, and a flexible work-from-home policy.

Engineering Manager - Workspaces

Company: Weights & Biases

Location: USA

Posted Oct 31, 2024

Weights amp Biases is a company that provides tools for AI developers. They are hiring an Engineering Manager to lead the development of their Workspace and Reports product. The company has a strong background in building and delivering complex software products and has a track record of effectively managing and growing engineering teams.

Welcome Specialist

Company: Pax8

Location: USA

Posted Oct 31, 2024

The Welcome Specialist is responsible for providing a positive and intentional welcome experience for new hires, customers, and guests at Pax8 HQ. They own the welcome experience, plan tours, and manage the space calendar. The ideal candidate has at least 5 years of office management or reception experience, expert skills with Microsoft Office Suite, and strong communication skills.

Director of Demand Generation

Company: OfferFit

Location: USA

Posted Oct 31, 2024

OfferFit is hiring a Director of Demand Generation to lead a team focused on engaging prospects and driving pipeline growth. The role involves developing and executing strategies, optimizing marketing automation systems, and building a high-performing team.

Payments and Risk Specialist

Company: SQUIRE

Location: USA

Posted Oct 31, 2024

SQUIRE is a business management system designed for barbershop owners, providing custom-branded tools and resources to help them manage their shop operations and increase revenue. The company is trusted by barbers in over 3000 shops globally and supports shop owners in bridging the gap between their personal craft and business goals.

Enterprise Account Executive

Company: Teleport

Location: USA

Posted Oct 31, 2024

Teleport is a company that helps companies stay secure while moving fast. They provide a platform for on-demand least privileged access to infrastructure based on cryptographic identity and zero trust. The company is trusted by the world's fastest-moving companies and has raised $110M in funding. Teleport is looking for a sales executive to join their team and help them build the future.

Federal Account Manager

Company: Immersive Labs

Location: USA

Posted Oct 31, 2024

Immersive Labs is a cybersecurity company that helps organizations protect their revenues and brand reputations. They offer a SaaS platform that enables teams to continuously assess and build their cyber capabilities through real-life simulations. The company is looking for a Federal Account Manager to join their team and expand their presence in the US Public Sector.

Digital Marketing Specialist

Company: FireMon

Location: USA

Posted Oct 31, 2024

FireMon is looking for a Digital Marketing Specialist to join their Demand Generation team. The role involves executing digital marketing programs, managing the company's website and social media profiles, and tracking performance metrics.

Senior UX Researcher

Company: Ro

Location: USA

Posted Oct 31, 2024

Ro is a direct-to-patient healthcare company that aims to help patients achieve their health goals by delivering easy and effective care. The company has been recognized for its patient-centric approach and has been named a Fortune Best Workplace in New York and Health Care for four consecutive years.

Director, Quality Assurance

Company: MEMX

Location: USA

Posted Oct 31, 2024

MEMX is seeking a Director of Quality Assurance to lead their software testing process, manage their test engineering team, and develop test automation strategies. The ideal candidate has hands-on testing experience at a financial institution and a strong background in computer science.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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