Positive Customer Experience Jobs in USA

575,658 open positions · Updated daily

Looking for Positive Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Positive Customer Experience position in the USA area.

Senior Application Security Engineer

Company: Mural

Location: USA

Posted Oct 31, 2024

The job description is for an Application Security Engineer to work on the Mural product security strategy, managing bug bounty submissions, SAST testing, and educating on secure coding best practices.

Assessment and Content Developer

Company: brightwheel

Location: USA

Posted Oct 31, 2024

Brightwheel is a technology brand in early education that aims to provide high-quality education for every child. They are seeking an Assessment and Content Developer to join their Education team. The role requires experience in early childhood education, assessment development, and research studies.

Director - Strategic Account Management

Company: Cision

Location: USA

Posted Oct 31, 2024

Brandwatch is seeking an experienced leader to lead a team of Account Managers as the Director of Account Management. The role involves developing and executing a comprehensive strategy to retain and expand presence in largest and most strategic accounts.

Virtual Therapist - ARFID Program

Company: Monte Nido & Affiliates, LLC

Location: USA

Posted Oct 31, 2024

Walden Behavioral Care is seeking a Therapist to work with ARFID patients virtually. The company offers a comprehensive treatment approach, competitive compensation, and a diverse environment. The Therapist will provide individual, group, and family therapy, and participate in discharge and aftercare planning.

Sr. Software Engineer - Backend

Company: hims & hers

Location: USA

Posted Oct 31, 2024

The job posting is seeking an experienced Sr Software Engineer to build and maintain a platform for customer orders and prescriptions. The role requires experience with backend services, collaboration, leadership, and technical skills. The company offers competitive benefits and a positive work environment.

Executive Director of Social Networks

Company: Cision

Location: USA

Posted Oct 31, 2024

Brandwatch is seeking a strategic leader for the Executive Director of Social Networks position. The role involves leading a team of Account Managers, building relationships with senior executives, and driving retention and expansion strategies for high-value customers.

Data Strategy Manager

Company: Invisible Technologies

Location: USA

Posted Oct 31, 2024

The text describes Invisible, a company that provides solutions to complex business problems using AI and automation. The company has experienced exponential growth and is looking for a Data Strategy Manager to help clients improve their AI models. The role requires a deep understanding of data science, statistics, and AI, as well as strong management and leadership skills.

Customer Support Specialist

Company: TeamSnap

Location: USA

Posted Oct 31, 2024

TeamSnap is looking for a Customer Experience Agent to deliver high-quality support to their customers. The role involves providing WOW customer experiences through email and chat, taking ownership of customer issues, and seeking to understand customer needs. The company offers competitive compensation and a positive work environment.

Principal Software Engineer

Company: Restaurant365

Location: USA

Posted Oct 31, 2024

Restaurant365 is a SaaS company that provides a cloud-based platform for restaurants. They are looking for a Principal Software Engineer to lead the development of new features and products. The role requires expertise in C, SQL databases, and cloud computing, as well as experience with Agile development concepts and distributed version control systems.

Digital Customer Success - Campaign Manager

Company: Twilio

Location: USA

Posted Oct 31, 2024

Twilio is a company that is shaping the future of communications, delivering innovative solutions to hundreds of thousands of businesses, and empowering millions of developers worldwide. The Digital Customer Success Campaign Manager role is a perfect fit for someone who has an exceptional drive to execute and iterate, is a resourceful problem solver, and has an analytical mindset.

Demand Generation Marketing Manager

Company: brightwheel

Location: USA

Posted Oct 31, 2024

Brightwheel is a technology brand in early education, aiming to provide high-quality education for every child. They are seeking a Demand Generation Marketing Manager to lead acquisition marketing efforts. The company values diversity, inclusivity, and continuous learning.

Provisioning Specialist I

Company: Pax8

Location: USA

Posted Oct 31, 2024

The Provisioning Specialist L1 ensures timely delivery of orders and proactively communicates with partners. They follow processes and learn new skills on the job. The role requires creative problem-solving, attention to detail, and excellent communication skills.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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