Positive Customer Experience Jobs in USA

575,658 open positions · Updated daily

Looking for Positive Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Positive Customer Experience position in the USA area.

Senior Engineering Manager

Company: Workiva

Location: USA

Posted Oct 29, 2024

The job description is for a Senior Engineering Manager at Workiva, leading an agile product development team, providing technical leadership, and fostering a supportive environment. The role requires experience in software engineering, Agile development methodologies, and strong communication skills.

Technical Program Manager - Security

Company: Figma

Location: USA

Posted Oct 29, 2024

Figma is looking for a Technical Program Manager to partner with their Tech org on security-related initiatives. The role involves managing the development and deployment of security initiatives, collaborating with cross-functional teams, and tracking key security metrics.

Senior Data Analyst - Canine Health

Company: Ollie Pets

Location: USA

Posted Oct 29, 2024

Ollie is a company that aims to improve the lives of pets and pet parents by providing high-quality pet food and health services. They are looking for a Sr Data Analyst to join their team and help drive engagement with their on-demand pet health screening service.

Consultant - Extended Services

Company: Emburse

Location: USA

Posted Oct 29, 2024

The job description is for an Extended Service Consultant who will be responsible for managing multiple small projects, providing guidance and feedback, and serving as an escalation point for product and process questions. The role requires proficiency with Emburse products, strong communication and customer handling skills, and the ability to influence senior leadership and project management teams.

Lead Vehicle Product Manager

Company: Lime

Location: USA

Posted Oct 29, 2024

Lime is a shared electric vehicle company that aims to build a future where transportation is shared, affordable, and carbon-free. They are hiring a Lead Product Manager to join their Vehicle PM team and are looking for someone with 7+ years of experience in technical leadership and product management.

Director, Product - Editor

Company: Figma

Location: USA

Posted Oct 29, 2024

Figma is looking for a seasoned Product leader to lead the Editor team, responsible for core features and design systems. The ideal candidate has 8+ years of experience leading Product teams, domain experience with Designers, and experience working on complex products.

Director of Corporate Technology - Enterprise Applications

Company: Reddit

Location: USA

Posted Oct 29, 2024

The job description is for a Director of Corporate Technology Enterprise Applications, requiring a unique blend of technical prowess, strategic vision, and leadership acumen. The role involves leading the design, development, and implementation of enterprise-wide business systems and applications, as well as driving operational excellence and technical solutions.

Community Operations Program Manager

Company: Stripe

Location: USA

Posted Oct 29, 2024

The job posting is for a program manager in Stripe's social media care team, responsible for shaping a seamless support experience for users across multiple platforms. The ideal candidate is passionate about innovating and scaling support, experienced in developing tech-driven solutions, and thrives in a dynamic multicultural environment.

Franchise Onboarding Coordinator

Company: Hiring at N2

Location: USA

Posted Oct 29, 2024

The N2 Company is looking for a Franchise Onboarding Coordinator to join their team. The job involves providing support and solutions-based approach to the onboarding experience. The company offers various benefits and a positive work environment.

Senior Account Executive

Company: Eventbrite, Inc.

Location: USA

Posted Oct 29, 2024

The job posting is for an Account Executive role at Eventbrite, requiring 5+ years of sales experience, a convincing personality, and a passion for winning. The team is building a best-in-class sales organization and is looking for self-motivated candidates to bring their creative problem-solving skills and competitive drive to the team.

Director, Product Marketing - Insights

Company: Measured

Location: USA

Posted Oct 29, 2024

The job posting is for a Director of Product Marketing Insights at Measured, a pioneer in incrementality-based media measurement and optimization. The candidate will develop a multichannel content program to educate the market and position Measured as a leading authority on incremental measurement.

Digital Demand Generation

Company: WorkOS

Location: USA

Posted Oct 29, 2024

WorkOS is a developer platform that helps make apps enterprise-ready. They are seeking a Digital Demand Generation Manager to join their Marketing team. The role involves designing and executing campaigns across various channels to drive signups and product engagement.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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