Positive Customer Experience Jobs in USA

575,658 open positions · Updated daily

Looking for Positive Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Positive Customer Experience position in the USA area.

IT Support

Company: Everstream Analytics

Location: USA

Posted Oct 29, 2024

The job is looking for an IT Support Intern with strong focus on supporting Microsoft 365 and Mac environments. The role requires a blend of customer service, technical expertise, and problem-solving skills. The ideal candidate will provide comprehensive support to end-users and resolve technical issues.

Creative Director

Company: Grow Therapy

Location: USA

Posted Oct 29, 2024

The company is looking for a Creative Director to lead a team and drive customer acquisition and retention efforts with world-class design and brand building. The ideal candidate has extensive experience in designing for acquisition and conversion, is skilled in managing creative teams, and is proficient in Figma and Adobe Creative Suite.

Senior Data Scientist

Company: phData

Location: USA

Posted Oct 29, 2024

The job posting is looking for a Sr Data Scientist with strong technical skills to design and build algorithms and models for large enterprise customers. The responsibilities include collaborating with stakeholders, conducting data manipulation, and communicating results to stakeholders. The qualifications include advanced degree or exceptional ability in engineering, computer science, or related fields, and experience with data science tools and algorithms.

Customer Success Manager, Mid-Market

Company: Muck Rack

Location: USA

Posted Oct 29, 2024

The job description is for a MidMarket Customer Success Manager at Muck Rack, responsible for driving growth and securing renewals within the midmarket customer segment. The role requires expertise in customer lifecycle management, contract negotiation, and strategic acumen. The salary range is $70,000 to $90,000+ with a 13-quarter ramp time.

Engineering Manager - Mobile

Company: Scribd

Location: USA

Posted Oct 29, 2024

Scribd is a company that aims to democratize the exchange of ideas and information, and empower collective expertise. They prioritize collaboration, intentional in-person moments, and flexible work arrangements. The company is looking for a Mobile Engineering Manager to lead a cross-platform team of mobile engineers and collaborate with other engineering leaders.

Analyst & Media Relations Director

Company: Acquia

Location: USA

Posted Oct 29, 2024

Acquia is a company that empowers brands to create digital customer experiences. They offer a digital experience platform that enables marketers, developers, and IT operations teams to rapidly compose and deploy digital products and services. The company is looking for an Analyst and Media Relations Director to manage media and analyst relations and build awareness of their vision, platform, and products.

Senior Content & Social Media Marketing Manager

Company: Immersive Labs

Location: USA

Posted Oct 29, 2024

Immersive Labs is a company that offers a people-centric cyber resilience platform. They are looking for a Senior Content and Social Media Marketing Manager to join their team. The role involves developing and executing content and social media marketing programs to support demand generation and brand awareness.

Account Manager

Company: Uptempo

Location: USA

Posted Oct 29, 2024

Uptempo is looking for an Account Manager to join their team in North America. The role involves developing value-based relationships with Enterprise customers, managing sales cycles, and aligning with multiple stakeholders. The company is on a mission to help marketers lead with confidence and love their job.

Marketing Technical Manager - AI

Company: HubSpot

Location: USA

Posted Oct 29, 2024

HubSpot is looking for a Marketing AI Program Analyst to help grow millions of organizations. The role involves building AI solutions, implementing AI tools, and working cross-functionally to ideate and rollout AI products. The ideal candidate has experience with marketing technology, web services, and APIs, and is passionate about AI.

Professional Services Analyst

Company: Cision

Location: USA

Posted Oct 29, 2024

The job posting is for a research position in the Strategy and Insights team, requiring 2+ years of research experience, data analysis, and storytelling skills. The role involves executing research projects, providing strategic guidance to clients, and working collaboratively with a team.

Claims Associate

Company: Lime

Location: USA

Posted Oct 29, 2024

Lime is a company that aims to build a future where transportation is shared, affordable, and carbon-free. They are hiring a Claims Associate to join their Claims team and are offering a competitive salary, performance-based annual bonus, and pre-IPO equity.

Analyst - Media Intelligence

Company: Cision

Location: USA

Posted Oct 29, 2024

The Analyst is responsible for generating and managing data for Cision reports. They play a critical role in ensuring the success of all deliverables and supporting the report creation process. The role requires proficiency in Excel and PowerPoint, and a strong background in professional writing and reporting.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

Related Pages