Positive Customer Experience Jobs in USA

575,658 open positions · Updated daily

Looking for Positive Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Positive Customer Experience position in the USA area.

Infrastructure Administrator

Company: DeepHealth

Location: USA

Posted Oct 25, 2024

The Infrastructure Administrator is responsible for managing and maintaining the organization's public cloud infrastructure and on-premises systems. The role requires strong knowledge of public cloud platforms, virtualization technologies, and system administration.

Bilingual Client Retention Specialist

Company: Beyondfinance

Location: USA

Posted Oct 25, 2024

The company Beyond Finance is looking for a Retention Specialist to join their Customer Success Team. The role involves educating and assisting clients who are facing financial hardship and exploring options to become debt-free. The company offers a supportive work environment, benefits, and opportunities for career development.

Senior iOS Engineer

Company: Flock Safety

Location: USA

Posted Oct 25, 2024

Flock Safety is a technology solution that aims to eliminate crime and keep communities safe. The company is seeking a Senior Software Engineer to support and improve its product, which is currently being used by thousands of users daily.

Account Director, Central Region

Company: StackAdapt

Location: USA

Posted Oct 25, 2024

StackAdapt is a self-serve advertising platform that specializes in multichannel solutions. They are looking for an Account Director to lead their sales efforts and grow programmatic revenue. The company offers a competitive salary, benefits, and a supportive culture.

Backend Software Engineer

Company: CardFlight

Location: USA

Posted Oct 25, 2024

CardFlight is looking for a mid-level Backend Software Engineer to join their US location-neutral team. The company is committed to empowering small businesses to accept electronic payments with ease and is passionate about delivering easy-to-use software. The role involves designing and building backend systems for transaction processing and settlement, collaborating with a team of engineers, and staying up-to-date with new technologies and best practices.

Senior Security Engineer

Company: Seesaw

Location: USA

Posted Oct 25, 2024

Seesaw is a learning experience platform that provides a suite of tools and resources for teachers to deliver joyful and inclusive instruction. The company is committed to providing every elementary student with joyful and connected learning experiences that lay the foundation for success in life. The engineering team is passionate about building secure systems and driving compliance initiatives, and is seeking a Senior Security Engineer to join their team.

Associate Email Designer

Company: Nutrafol

Location: USA

Posted Oct 25, 2024

The job posting is looking for an Associate Email Designer to join the Retention Marketing Team. The role involves designing highly specialized emails that support the brand and marketing objectives. The ideal candidate should have a strong understanding of branding, working knowledge of Figma and Adobe Creative Suite, and experience with email design and coding.

Solutions Consultant

Company: Dotdigital

Location: USA

Posted Oct 25, 2024

Dotdigital is a thriving global community of passionate professionals committed to the collective success of the organization and its clients. The company is seeking a Solutions Consultant to support and guide prospects and customers in the successful implementation and integration of their email and omnichannel marketing solutions.

Head of Privacy

Company: ClassDojo

Location: USA

Posted Oct 25, 2024

ClassDojo is a company that aims to provide an education platform for children. They have built a powerful network for communication and are now expanding to provide the best learning experiences for kids. The company is looking for a privacy program owner to oversee all aspects of privacy and data protection.

Senior UI/X Product Designer

Company: Grow Progress

Location: USA

Posted Oct 25, 2024

Grow Progress is a company that aims to make a positive impact by providing tools for persuasion and social good. They are looking for a Senior UIX Product Designer to join their team and help build new products. The company values diversity, equity, and inclusion, and is committed to creating a workplace where everyone feels supported and encouraged to thrive.

Manager, Professional Services

Company: Attentive

Location: USA

Posted Oct 25, 2024

The job posting is for a Manager Professional Services role in Attentive's Customer Success organization. The role involves leading a team of PS Specialists, coaching them towards maximum efficiency and scalability, and focusing on customer outcomes and satisfaction. The ideal candidate has 13 years of leadership experience in Professional Services Consulting or Customer Success, and is analytical and data-driven with a customer-focused mindset.

Helpdesk Administrator

Company: Huntress

Location: USA

Posted Oct 25, 2024

Huntress is seeking a Helpdesk Administrator to join their IT team. The role involves providing technical support to employees, troubleshooting and resolving technical issues, and maintaining IT documentation. The company offers a 100 remote work environment, generous paid time off policy, and comprehensive benefits.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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