Positive Customer Experience Jobs in USA

575,658 open positions · Updated daily

Looking for Positive Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Positive Customer Experience position in the USA area.

Software Engineer - Billing

Company: Figma

Location: USA

Posted Oct 21, 2024

The Billing Team at Figma is looking for a software engineer to contribute to the growth of the company. The role involves designing, building, and shipping a smooth payment and billing experience for customers. The team is looking for someone with 5+ years of experience, a proven track record of building high-quality products, and strong collaboration and communication skills.

Software Engineer - Revenue Growth

Company: Figma

Location: USA

Posted Oct 21, 2024

Figma is hiring a software engineer to join their Revenue Growth group. The role involves working on critical parts of the company's product, taking shared ownership of the product process, and demonstrating technical leadership. The ideal candidate has 5+ years of professional experience, experience communicating and working across functions, and fluency with one or more programming languages.

Senior Sales Systems & Analytics Manager

Company: Webflow

Location: USA

Posted Oct 21, 2024

Webflow is looking for a Senior Sales Systems and Analytics Manager to help scale Revenue Operations. The company offers a competitive salary, equity ownership, and a range of benefits, including 12 weeks of paid parental leave and flexible PTO.

Director - Project Management & Training

Company: hims & hers

Location: USA

Posted Oct 21, 2024

The role is for a Director to manage a team of project managers, clinical trainers, and customer support trainers to ensure successful project launches and product implementations on the Hims and Hers platform. The ideal candidate has 12+ years of experience in managing complex project management and training teams, with a strong track record of solving problems and delivering results.

Senior Manager - GTM Finance & Strategy

Company: brightwheel

Location: USA

Posted Oct 21, 2024

Brightwheel is a technology company that aims to provide high-quality early education for every child by giving teachers more time with students and engaging parents in their kids' development. The company is seeking a strategic finance leader to drive decision-making and growth.

Sales Development Representative (SDR) - Symmetry

Company: Gusto, Inc.

Location: USA

Posted Oct 21, 2024

The job description is for a Sales Development Representative at Symmetry Software, a payroll infrastructure company. The role involves identifying, qualifying, and setting up prospective clients with account executives. The job requires a consultative sales approach, resilience, and the ability to work in a fast-paced SaaS environment.

Sales Project Manager II

Company: Renaissance

Location: USA

Posted Oct 21, 2024

Renaissance Learning is a global leader in preK-12 education technology, offering solutions to help educators personalize learning paths for students. The company is seeking a Sales Project Manager II to drive central initiatives and contribute to its mission of accelerating learning for all.

Engineering Manager - Ads Targeting Modeling

Company: Reddit

Location: USA

Posted Oct 21, 2024

Reddit is offering a job opportunity for a team lead to build and manage a targeting platform. The team will be responsible for creating and defining shared standards, managing infrastructure, and overseeing third-party audience products. The job requires 6+ years of experience in building low-latency real-time services, big data pipelines, and distributed data stores, as well as experience in tech leading or managing an engineering team.

Pricing Strategy

Company: Vercel

Location: USA

Posted Oct 21, 2024

Vercel is looking for a Pricing Strategy function to improve their pricing model, aligning price to value and reducing complexity for customers. The role requires a deep understanding of pricing for SaaS and infrastructure companies, with a proven track record of leading complex multistakeholder pricing projects.

Director of Product

Company: Sensor Tower

Location: USA

Posted Oct 21, 2024

The Director of Product will be responsible for building and growing new product offerings within Sensor Towers' market intelligence platform. The role requires experience in product leadership, data-driven product development, and cross-functional leadership.

Sanctions Specialist

Company: Mercury

Location: USA

Posted Oct 21, 2024

Mercury is hiring a Sanctions Specialist to support their efforts in watchlist screening, transaction monitoring, and managing alerts for PEPs and adverse media. The role requires experience in sanctions regulations, product knowledge, and ability to work in a high-risk environment.

Deal Operations Specialist

Company: OpenX

Location: USA

Posted Oct 21, 2024

OpenX is a company that focuses on digital media and advertising. They are looking for a Deal Operations Specialist to join their team. The job involves managing deals, data analysis, and campaign optimization. The company values teamwork, customer-centricity, and innovation.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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