Positive Customer Experience Jobs in USA

575,658 open positions · Updated daily

Looking for Positive Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Positive Customer Experience position in the USA area.

Senior Agile Project Manager

Company: CALSTART

Location: USA

Posted Oct 21, 2024

The job posting is for a Project Manager position at CALSTART, a mission-driven industry organization focused on transportation decarbonization and clean air. The role involves overseeing electric vehicle voucher processing projects, managing data insights and analytics teams, and facilitating cross-functional collaboration. The job requires strong project management skills, technical proficiency, and leadership and communication skills.

Recruiting Coordinator - Engineering

Company: Mercury

Location: USA

Posted Oct 21, 2024

Mercury is hiring a Recruiting Coordinator to support their tech recruiting team. The role involves managing interview logistics, building trust with recruiters and candidates, and creating a delightful experience for all parties involved.

Mid-Market Account Executive

Company: Vercel

Location: USA

Posted Oct 21, 2024

Vercel is a company that provides a frontend cloud platform for building and scaling web applications. The company is looking for a sales team member to join their team and help drive revenue growth. The role requires a top performer with a history of success in pipeline generation, opportunity management, and closing customers. The company offers a great compensation package, inclusive healthcare, and flexible time off.

MSDRG Auditor

Company: CGI Group, Inc.

Location: USA

Posted Oct 20, 2024

The DRG Validation Auditor is a member of the CGI Healthcare Compliance DRG Validation Team responsible for reviewing medical records to determine the accuracy of coding and reimbursement for clinical services rendered. The Auditor must possess current AHIMA credentials, extensive knowledge of ICD10CMPCS coding, and strong clinical validation skills.

Technical Products Specialist, Conversions

Company: NTT DATA

Location: USA

Posted Oct 20, 2024

NTT Data is hiring a Life and Annuities Technical Products Specialist for a remote position in Lincoln, Nebraska. The job requires at least five years of relevant experience and involves working with clients, products, and business operations.

UX/UI Designer

Company: Hypergiant

Location: USA

Posted Oct 21, 2024

Hypergiant is a Texas-based software company that creates powerful data visualization products for the space defense and critical infrastructure sectors. They are looking for a Senior UX/UI Designer to work on complex DoD projects.

QA Engineer

Company: Synack

Location: USA

Posted Oct 20, 2024

Synack is a penetration testing as a service platform that helps customers secure their attack surfaces by discovering new assets, pentesting for critical vulnerabilities, and gaining visibility into the root causes of security risks. The company is committed to making the world more secure by harnessing a talented and vetted community of security researchers to deliver continuous penetration testing and vulnerability management with actionable results.

Social Media Content Creator

Company: FlourishLabs

Location: USA

Posted Oct 21, 2024

The job posting is looking for a Freelance Social Media Content Creator with a passion for mental health advocacy to create engaging videos for social media channels. The role requires creativity, enthusiasm, and a strong understanding of mental health topics.

Information Systems Security Manager

Company: Raft

Location: USA

Posted Oct 20, 2024

Raft is a customer-obsessed non-traditional small business looking for an experienced Information Systems Security Manager to support their customers and join their passionate team of high-impact problem solvers. The company offers a competitive salary, fully covered healthcare, and a range of benefits.

Director of Strategic Partnerships

Company: Power Digital Marketing

Location: USA

Posted Oct 21, 2024

Power Digital is a techenabled growth firm that offers best-in-class services in growth marketing, including SEO, content marketing, and more. They are looking for a Director of Strategic Partnerships to help grow their existing partner relationships and develop new ones.

Senior Backend Engineer - Market Making

Company: Arrakis Finance

Location: USA

Posted Oct 21, 2024

Arrakis aims to disrupt the marketmaking industry by providing infrastructure for token launches. The company is building tools to create liquidity for a tokenized economy, rivaling traditional finance. The role involves developing onchain trading strategies and backend infrastructure.

Machine Learning Engineer

Company: Nivoda

Location: USA

Posted Oct 20, 2024

Nivoda is a leading B2B diamond and gemstone marketplace that connects jewelry businesses with the global diamond supply. The company is passionate about empowering jewelry retailers and gemstone suppliers to thrive in today's dynamic market. Nivoda's team of over 400 employees has developed an award-winning platform that addresses the unique challenges of the jewelry sector.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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