Positive Customer Experience Jobs in USA

575,658 open positions · Updated daily

Looking for Positive Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Positive Customer Experience position in the USA area.

Member Engagement Specialist

Company: Hiring at N2

Location: USA

Posted Oct 21, 2024

The Member Engagement Specialist role on the Digital Sales team is a full-time opportunity that involves engaging with clients, conducting cold calls, and closing sales deals. The role requires an experienced and successful closer with a get-it-done attitude and a self-starter mentality. The company offers a range of benefits, including full health care, 401k, and paid time off.

Upgrade Technician

Company: Qualia

Location: USA

Posted Oct 21, 2024

Qualia is a leading B2B real estate technology company seeking an Upgrade Technician to install and upgrade their Resware product. The role requires technical expertise and strong customer relationships.

Sr. Manager - Sales Strategy & Ops

Company: HubSpot

Location: USA

Posted Oct 21, 2024

The Senior Manager of Demo Strategy role at HubSpot involves setting and executing a vision for demoing, leading a cross-functional team, and creating a comprehensive demo strategy. The role requires experience in PreSales or Demo Strategy, strong collaboration and influencing skills, and the ability to operate independently.

CQE Manager I-Rehabilitation Services-Physical Therapy

Company: American Specialty Health Incorporated

Location: USA

Posted Oct 21, 2024

American Specialty Health Incorporated is seeking a CQE Rehabilitation Services Manager I to join their Rehabilitation Services department. The position requires a professional degree in Physical Therapy, a current unrestricted license to practice, and a minimum of 5 years of clinical experience.

Tax Director with REIT Experience - Flow-Through

Company: BPM LLP

Location: USA

Posted Oct 21, 2024

BPM is a company that values people and community, offering a total rewards package, wellbeing resources, and professional development opportunities. They are looking for a licensed CPA with 6+ years of experience in public accounting to join their team.

Senior Staff Product Manager - Search

Company: Mozilla

Location: USA

Posted Oct 21, 2024

The Mozilla Corporation is a nonprofit technology company that has shaped the internet for the better over the last 25 years. They make pioneering brands like Firefox and Pocket, and are committed to making the internet better for people.

Senior Manager Research & Insights

Company: Tripadvisor

Location: USA

Posted Oct 21, 2024

Tripadvisor is a global company that welcomes diverse perspectives and offers a flexible and inclusive work environment. The company is looking for a research specialist to join their team and contribute to the development of their sales narrative and research insights.

Director of Product Marketing

Company: Vivun

Location: USA

Posted Oct 21, 2024

Vivun is seeking a Director of Product Marketing to lead the go-to-market strategy for their AI-driven product suite. The role requires a creative and strategic leader to collaborate with sales, marketing, and product teams to shape messaging, create compelling narratives, and drive product adoption.

Senior Product Manager - Grafana Datasources

Company: Grafana Labs

Location: USA

Posted Oct 21, 2024

Grafana Labs is hiring a Product Manager for their Data Sources product. The role involves developing a vision and strategy for the product, working with engineering teams, and making decisions about pricing and packaging. The company is looking for someone with 4+ years of experience in Product Management, technical background, and experience building technical tools for software engineers.

Product Manager, Machine Learning

Company: Sift

Location: USA

Posted Oct 21, 2024

Sift is looking for a Product Manager to lead their ML and ML Operationalization efforts. The role involves driving fraud risk score accuracy and stability, and working closely with customers to calibrate models to their specific needs.

Tax Supervisor with Real Estate Experience

Company: BPM LLP

Location: USA

Posted Oct 21, 2024

BPM is a company that values people and provides a positive work environment. They offer a range of benefits, including flexible work arrangements, wellness resources, and professional development opportunities. The company is looking for caring, self-starting, and authentic individuals who are passionate about their work and want to make a difference.

CQE Manager I-Rehab Services-Occupational Therapy

Company: American Specialty Health Incorporated

Location: USA

Posted Oct 21, 2024

American Specialty Health Inc is seeking a CQE Rehabilitation Services Manager I to join their Rehabilitation Services Department. The position requires a professional degree in Occupational Therapy, a current unrestricted license to practice, and a minimum of 5 years of clinical experience.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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