Positive Customer Experience Jobs in USA

575,658 open positions · Updated daily

Looking for Positive Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Positive Customer Experience position in the USA area.

Senior Design Manager - Platform

Company: Apollo.io

Location: USA

Posted Oct 14, 2024

The job description is looking for a Senior Design Manager to lead and shape the future of product design. The ideal candidate has deep knowledge of design systems, information architecture, and UX research, and thrives in a fast-paced environment.

Senior Security Engineer - Corporate Security

Company: 1Password

Location: USA

Posted Oct 14, 2024

1Password is a company that values simplicity, honesty, and a human-centric approach to solving problems. They are committed to customer privacy and security, and are looking for an experienced security engineer to join their team. The company offers a range of benefits, including health and wellbeing, growth and future, and flexibility and community.

Senior Data Engineer

Company: Bluesight

Location: USA

Posted Oct 14, 2024

Bluesight is seeking a Senior Data Engineer to help build the next generation of healthcare pharmacy ecommerce. The company is looking for someone with experience working across both internal and external customers and consumers of data products, with a keen eye for building data architectures and platforms that are robust, extensible, and responsive.

Account Executive - Billing (Enterprise)

Company: Stripe

Location: USA

Posted Oct 14, 2024

Stripe is a financial infrastructure platform that aims to increase the GDP of the internet. The company is looking for an Account Executive to drive revenue growth by building relationships with prospective users and turning them into happy Stripe customers.

Member of Technical Staff - Dataset Engineering

Company: Runway

Location: USA

Posted Oct 14, 2024

The job posting is looking for Dataset Engineers to curate, build, and optimize datasets for model training. The ideal candidate has strong machine learning skills, experience working with large-scale datasets, and an understanding of creativity tools. The role involves developing and maintaining large-scale multimodal datasets, optimizing models, and working with a research team to push the boundaries of content creation.

Technical Investigator / Data Scientist - AI Safety

Company: Elevenlabs

Location: USA

Posted Oct 14, 2024

ElevenLabs is a rapidly growing startup seeking a founding member for its AI Safety Intelligence Investigations and Data Function. The ideal candidate combines subject matter expertise in AI safety with a solid data science background. The company offers competitive compensation, remote work options, and the opportunity to shape the future of voice technology.

Senior Security Engineer

Company: Zepz

Location: USA

Posted Oct 14, 2024

The company is looking for an engineer with experience in security engineering to help build and support their fintech services. The role involves writing great code, shaping what they build, influencing technology evolution, and owning delivery. The company promotes knowledge sharing and collaboration across teams.

Senior Order Management Specialist

Company: Red Canary

Location: USA

Posted Oct 14, 2024

The job posting is for a Senior Order Management Specialist at Red Canary, a fast-growing SaaS business. The role involves managing orders, processing data, and working with various teams to ensure accurate and timely order processing. The ideal candidate has experience in order management, Salesforce, and data analysis, and is detail-oriented and process-oriented.

Senior Marketing Manager - Partner Program Enablement

Company: HubSpot

Location: USA

Posted Oct 14, 2024

HubSpot is hiring a new critical role to focus on partner program enablement, helping partners navigate program changes, and aligning them to how to sell and service with HubSpot. The role involves leading enablement efforts, collaborating with cross-functional teams, and building communications and enablement assets.

Director of Machine Learning - Dataset Engineering

Company: Runway

Location: USA

Posted Oct 14, 2024

The job posting is looking for a Director of Machine Learning specializing in Dataset Engineering to lead strategic efforts in data acquisition management and optimization. The role requires experience in machine learning, dataset engineering, and data analysis, as well as leadership and communication skills.

Senior Program Manager

Company: Nava

Location: USA

Posted Oct 14, 2024

Nava is a consultancy and public benefit corporation working to make government services simple, effective, and accessible to all. They are looking for a Program Manager to lead the delivery and client engagement efforts on a group of strategic contracts.

Upgrade Technician

Company: Qualia

Location: USA

Posted Oct 14, 2024

Qualia is seeking an Upgrade Technician to work on their Resware product, which is used by leading companies in the title insurance and settlement services industry. The role involves installing and upgrading the platform, and requires strong technical skills and customer service abilities.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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