Positive Customer Experience Jobs in USA

575,658 open positions · Updated daily

Looking for Positive Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Positive Customer Experience position in the USA area.

Case Manager Assistant

Company: Jacoby and Meyers

Location: USA

Posted Oct 14, 2024

The job description is for a Case Manager Assistant at EMB, seeking a smart and capable individual to join their team. The role involves assisting a Case Manager, opening files, and managing correspondence. The company offers various benefits and a positive work culture.

Accounting Manager

Company: Kickstart Accounting, Inc.

Location: USA

Posted Oct 14, 2024

The job requires a highly driven and detail-oriented professional to lead a team of bookkeepers, manage client relationships, and ensure high-quality financial accuracy and reporting. The role demands strong commitment to specialized expertise and technical proficiency, with a focus on delivering high-quality accounting services in a fast-paced structured environment.

Senior Data Analytics Engineer

Company: Blackpoint Cyber

Location: USA

Posted Oct 14, 2024

Blackpoint Cyber is a leading cybersecurity company seeking a Senior Analytics Engineer to design and support their data architecture and analytics capabilities. The role offers a fully remote opportunity to contribute to a dynamic and growing BI team.

Senior Marketing Operations Manager

Company: Magicschool

Location: USA

Posted Oct 14, 2024

MagicSchool is a premier generative AI platform for teachers, aiming to bring joy and magic into every learning experience. The company is working towards real social impact, with a focus on innovation, diversity, and excellence.

Mid-Market Customer Success Manager

Company: Newsela

Location: USA

Posted Oct 14, 2024

The role of MidMarket Customer Success Manager at Newsela involves managing a portfolio of accounts, building partnerships, and driving company results. The role requires experience in EdTech, client success planning, and relationship building. The company offers a range of benefits, including flexible PTO, work-from-home options, and professional development opportunities.

Medical Director

Company: Plume

Location: USA

Posted Oct 14, 2024

Plume Health is a mission-driven company that aims to transform healthcare for the trans community. They are seeking a Medical Director to lead clinical operations and provide high-quality care to patients.

DevOps Engineer III

Company: Security Risk Advisors

Location: USA

Posted Oct 14, 2024

The job posting is for a DevOps Engineer III position in the Security Risk Advisors Software Development Team. The team is looking for a candidate with experience in cloud, containerization, and CICD pipelines. The job requires strong problem-solving skills, communication, and collaboration. The company offers a range of benefits, including flexible work arrangements, mental health support, and a 401k plan.

Customer Service Representative

Company: Conduent Commercial Solutions, LLC

Location: USA

Posted Oct 14, 2024

Conduent delivers mission-critical services and solutions, creating exceptional outcomes for clients and millions of people. You have an opportunity to thrive, make a difference, and be part of a culture that values individuality.

Senior Technical Project Manager

Company: REE Medical

Location: USA

Posted Oct 14, 2024

The job summary describes a Senior Technical Project Manager role at REE, responsible for managing large-scale projects, coordinating cross-functional teams, and ensuring project success. The role requires strong technical competence, analytical and problem-solving skills, and excellent communication and interpersonal abilities.

Associate Data Platform Engineer

Company: Kin

Location: USA

Posted Oct 14, 2024

Kin is a digital insurer focused on home insurance, aiming to change the industry by leveraging data and technology to provide customizable coverage and excellent claims service. The company is looking for talented individuals to join its mission, offering a range of benefits and a dynamic work environment.

Life and Annuities Technical SME

Company: NTT DATA

Location: USA

Posted Oct 14, 2024

NTT DATA is hiring a Life and Annuities Technical SME for a fully remote position in Dallas, Texas. The job requires 15+ years of experience in Life Insurance and Annuity TPA business, programming, and debugging. The company offers a competitive salary range, benefits, and a diverse and inclusive work environment.

Lead, GTM Strategy & Analytics - Sales

Company: Abnormal Security

Location: USA

Posted Oct 14, 2024

Abnormal Security is looking for a Lead GTM Strategy amp Analytics to join their team. The role involves working with the sales functions to identify and execute strategic Go To Market initiatives. The ideal candidate should have 5+ years of relevant work experience, knowledge of the enterprise technology industry, and proficiency in Excel, Google Sheets, and Powerpoint.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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