Positive Customer Experience Jobs in USA

575,658 open positions · Updated daily

Looking for Positive Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Positive Customer Experience position in the USA area.

Content Strategist

Company: Unlockhealth

Location: USA

Posted Oct 08, 2024

Unlock Health is a marketing agency that helps healthcare providers achieve their missions by creating data-driven content strategies. They are looking for a Content Strategist to join their team, who will work closely with cross-functional teams to develop and execute content strategies that resonate with target audiences and drive engagement.

Senior Netsuite Engineer

Company: Coalition, Inc.

Location: USA

Posted Oct 08, 2024

The job posting is looking for a Netsuite DeveloperAdmin to continue building Netsuite functionality to support the company's growing business. The ideal candidate has experience with NetSuite, solution engineering, and process improvements. The company offers competitive compensation, flexible PTO policy, and wellness programs.

Manager - Minor Safety Operations, Trust and Safety

Company: Pinterest

Location: USA

Posted Oct 08, 2024

Pinterest is looking for a strong operational manager to lead the team responsible for enforcing policies and regulations, focusing on child safety. The role involves managing a team, reviewing potential child sexual abuse material, and collaborating with internal stakeholders to develop policies and procedures.

Product Engineer, Direct

Company: Hospitable.com

Location: USA

Posted Oct 08, 2024

Hospitablecom is a remote-only company that builds software for short-term rental hosts to improve their guest experience and operations. They are looking for a software engineer to join their Direct team, which provides hosts with their own personal booking channel. The company is described as having a supportive and caring team environment, with a focus on customer and business value.

Customer Success Manager (SaaS)

Company: Salesmsg

Location: USA

Posted Oct 08, 2024

The company Salesmsg is looking for a Customer Success Manager to work with their top-tier clients. The role involves managing customer relationships, providing elite VIP service, and helping customers achieve their business goals. The company offers a range of benefits, including remote work, unlimited PTO, and a competitive salary.

Revenue Analyst

Company: AvantStay

Location: USA

Posted Oct 08, 2024

AvantStay is a venture-funded company that delivers world-class authentic short-term rental experiences. They are looking for an Analyst to join their Revenue team, who will have complete ownership over their markets and be responsible for optimizing revenue and pricing strategies through data and analytics.

Customer Success Manager

Company: Keyfactorinc

Location: USA

Posted Oct 08, 2024

Keyfactor is a company that provides identity-first security solutions. They are looking for a Customer Success Manager to join their team. The job involves ensuring customers achieve their desired business outcomes, cultivating collaborative relationships, and providing consultative recommendations. The company values trust, innovation, and teamwork, and offers a range of benefits and perks.

Senior Software Engineer (ML)

Company: Nava

Location: USA

Posted Oct 08, 2024

Nava is a consultancy and public benefit corporation working to make government services simple, effective, and accessible to all. They are seeking a talented Sr Software Engineer to join their team, focusing on Machine Learning. The role involves collaborating with clients, designing and developing AI solutions, and ensuring compliance with public sector regulations and standards.

Manager - Content Safety Operations, Trust and Safety

Company: Pinterest

Location: USA

Posted Oct 08, 2024

The job posting is looking for a strong operational manager to lead a team in enforcing content policies and improving operational processes. The role requires experience in trust and safety, content moderation, and enforcement operations, as well as strong communication and leadership skills.

Analytics Manager

Company: Caribou

Location: USA

Posted Oct 08, 2024

Caribou is looking for an Analytics Manager to work with Product and Marketing teams, providing data-driven insights to drive business decisions. The role requires experience in marketing analytics, data strategy, and technical skills in Excel, SQL, R, and Python.

Sr. Sales Development Representative

Company: Surglogs

Location: USA

Posted Oct 08, 2024

Surglogs, a healthcare technology startup, is seeking a Senior Sales Development Representative to make a meaningful impact on the lives of healthcare professionals. The role involves making outbound calls, setting demonstration appointments, and creating compelling email communications to secure valuable appointments and guide leads through the sales process.

Software Engineer - Documents

Company: Coalition, Inc.

Location: USA

Posted Oct 08, 2024

The role is for an engineer to work on the Documents team, ensuring the accuracy and quality of documents. The engineer will contribute to key projects, lead small-scale initiatives, and work closely with stakeholders. The role requires proficiency in modern programming languages, experience with cloud platforms, and strong communication skills.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

Related Pages