Positive Customer Experience Jobs in USA

575,658 open positions · Updated daily

Looking for Positive Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Positive Customer Experience position in the USA area.

Project Manager

Company: Relocity

Location: USA

Posted Oct 07, 2024

Relocity is a company that is reimagining the global mobility experience. They are seeking a Technical Project Manager to oversee the delivery of new features and enhancements within their SaaS solutions. The role requires strong project management expertise, technical proficiency, and excellent communication skills.

Territory Sales Manager

Company: SPT Labtech

Location: USA

Posted Oct 06, 2024

SPT Labtech is seeking a Territory Sales Manager to join their team. The successful candidate will be responsible for promoting and selling their liquid handling and sample management product lines in the genomics, protein crystallization, and drug discovery markets. The company offers a flexible working environment, competitive compensation package, and comprehensive benefits.

Data Analyst

Company: Empassion.com

Location: USA

Posted Oct 06, 2024

Empassion is a healthcare startup that provides palliative and hospice care for seniors with serious illnesses. The company is looking for a Data Analyst to join their team and work on building a robust analytics platform. The role involves designing and building analytics models, reports, and dashboards to enable and empower Empassion and their customers to better understand their patients.

Senior Customer Success Manager

Company: BetterCloud

Location: USA

Posted Oct 06, 2024

The job description is for a Customer Success Manager at BetterCloud, requiring experience with MidMarket to Enterprise organizations, managing customer accounts, and driving value-based engagement. The role involves building relationships, gathering feedback, and prioritizing issues. The company offers a competitive salary, full benefits package, and stock options.

customer service representative

Company: LEMUS CONSTRUCTION ROOFING AND SIDING

Location: USA

Posted Oct 07, 2024

The job posting is for a Customer Service Representative CSR to work from home with Omni Interactions. The CSR will be the first point of contact for customers and will have responsibilities such as answering phone calls, addressing customer questions, and processing payments or returns.

Senior Product Manager, Career Exploration

Company: TransfrVR

Location: USA

Posted Oct 06, 2024

Transfr is looking for a Senior Product Manager to own the end-to-end product lifecycle for their first outside-of-VR product, supporting Career Exploration. The role involves determining investments, owning the product line, and defining key performance indicators.

SaaS Partner Business Development Manager

Company: Xplor

Location: USA

Posted Oct 06, 2024

The job posting is for a SaaS Partner Business Development Manager position at Xplor Technologies. The company is seeking a dynamic and experienced professional to join their team and build relationships with SaaS platforms to integrate and promote their payment solutions. The ideal candidate will have a strong background in business development, a deep understanding of the payments industry, and a proven track record of driving growth through strategic partnerships.

Manager - Onboarding Solutions Architect

Company: Grafana Labs

Location: USA

Posted Oct 06, 2024

The job posting is for a Manager to lead a team of Onboarding Solutions Architects to help customers successfully adopt Grafana and its products. The team will focus on implementing Grafana and ensuring customers are fully activated within 90 days. The ideal candidate will have experience in technical SaaS, leadership, and observability, and will be able to work with customers to help them succeed and thrive.

Senior iOS Software Engineer, Governance

Company: Reddit

Location: USA

Posted Oct 06, 2024

The job posting is for a software engineer to work on Reddit's moderation and governance features. The role requires experience in developing user-facing iOS mobile native applications, strong organizational skills, and excellent communication skills.

Manager, Product Data Science

Company: Thumbtack

Location: USA

Posted Oct 07, 2024

Thumbtack is a company that is building an app to help homeowners manage their homes. They are seeking a Manager Data Science to lead their data science team and help build out an effective product experience.

Sr. Manager, B2B Marketing, Marketplace

Company: Carsdotcom

Location: USA

Posted Oct 06, 2024

Cars Commerce is a company that values collaboration, integrity, and customer satisfaction. They aim to simplify the car buying and selling process through their technology and platform. The company is committed to its employees' well-being and offers a comprehensive benefits package.

Customer Success Manager

Company: Motion

Location: USA

Posted Oct 06, 2024

MotionProject management system that automates task coordination, allowing companies to focus on work rather than overhead. The system uses data on workload, projects, and resources to make intelligent decisions, and is trusted by thousands of customers.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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