Positive Customer Experience Jobs in USA

575,658 open positions · Updated daily

Looking for Positive Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Positive Customer Experience position in the USA area.

Account Executive - Mid Market Agency Growth

Company: Sprout Social

Location: USA

Posted Oct 07, 2024

Sprout Social is looking for an Account Executive to join their Agency Sales team. The role involves prospecting, developing, and closing new business within the agency segment. The company offers a competitive salary, benefits, and opportunities for growth and development.

Senior Product Manager - User Economy (Awards, Premium, Paid Content)

Company: Reddit

Location: USA

Posted Oct 07, 2024

The job posting is for a Product Manager position in Reddit's User Economy team. The ideal candidate has experience in consumer products, social media, and direct-to-consumer monetization. The role involves leading the strategy and development of a user economy portfolio project, working closely with cross-functional teams, and driving product development with product design and engineering teams.

Director of Revenue Operations

Company: Flex

Location: USA

Posted Oct 07, 2024

Flex is building a finance super app for business owners, reimagining financial workflow and services. The company has grown revenue 25x+ and is on track to achieve profitability. The role is for a Director of Revenue Operations, building and managing processes and data across the customer buying journey.

Principal Product Manager - New Products

Company: Mozilla

Location: USA

Posted Oct 07, 2024

The Mozilla Corporation is a nonprofit technology company that has shaped the internet for the better over the last 25 years. They make pioneering brands like Firefox and Pocket, and are committed to making the internet better for people. The company is looking for a Principal Product Manager to lead a small team in exploring and bringing new concepts to life.

Staff Test Engineer

Company: Mozilla

Location: USA

Posted Oct 07, 2024

The Mozilla Corporation is a nonprofit technology company that has shaped the internet for the better over the last 25 years. They make pioneering brands like Firefox and Pocket, and are committed to making the internet better for people.

Senior Software Engineer - Services

Company: Mozilla

Location: USA

Posted Oct 07, 2024

Mozilla Corporation is a nonprofit technology company that has shaped the internet for the better over the last 25 years. They make pioneering brands like Firefox and Pocket, and are committed to building an internet that includes all people, regardless of demographic characteristics.

Senior Analyst - Sales Operations

Company: Grafana Labs

Location: USA

Posted Oct 07, 2024

Grafana is looking for a Director of Strategy and Planning to work with a cross-functional team to define growth strategies, provide insights to business performance, and set the standard for data-driven decision making. The role requires strong analytical skills, experience in strategy and operations consulting, and the ability to operate in an unstructured fast-paced environment.

Data Analyst

Company: Recidiviz

Location: USA

Posted Oct 07, 2024

Recidiviz is a company that aims to create safer and healthier communities by improving outcomes for people in the criminal justice system. They are hiring a Data Analyst to join their team, which collaborates across several teams to guide work that targets the drivers of incarceration. The role involves exploring datasets, contextualizing and communicating key findings, and collaborating with various teams to design and execute on targeted roadmaps.

Senior Product Manager - Ads Measurement & Brand Safety

Company: Reddit

Location: USA

Posted Oct 07, 2024

The job description is for a Senior Product Manager position in the Ads Measurement team at Reddit. The role involves leading cross-functional teams, developing cutting-edge solutions, and driving long-term revenue growth. The job requires a strong background in computer science, adtech, and product management, as well as excellent communication and problem-solving skills.

Senior Staff Product Designer - New Products

Company: Mozilla

Location: USA

Posted Oct 07, 2024

The text describes Mozilla Corporation's mission to make the internet better for people, its focus on diverse areas, and its commitment to diversity, equity, inclusion, and belonging. It also highlights the company's values and benefits.

Sr. Privacy Program Manager

Company: Vonage

Location: USA

Posted Oct 07, 2024

The job posting is for a Senior Privacy Manager to lead Vonage's privacy efforts, ensuring compliance with privacy laws and regulations, developing policies and procedures, and identifying strategic opportunities.

Customer Success Manager - High Touch

Company: Apollo.io

Location: USA

Posted Oct 07, 2024

The job description is looking for a High Touch Customer Success Manager to manage a book of business with high potential for expansion and product adoption. The role requires proactive communication, customer education, and risk management, with a focus on driving incremental product line adoption and achieving adoption NRR and activity targets.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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