Positive Customer Experience Jobs in USA

575,658 open positions · Updated daily

Looking for Positive Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Positive Customer Experience position in the USA area.

Operations Marketing Coordinator

Company: Futurhealth

Location: USA

Posted Oct 07, 2024

The job posting is for an Operations Marketing Coordinator role in a growing startup. The job involves coordinating marketing campaigns, collaborating with cross-functional teams, and maintaining the marketing calendar. The ideal candidate should have a bachelor's degree in marketing or a related field, 3+ years of experience in marketing or operations, and strong organizational and project management skills.

Director - Engineering

Company: Bezos Academy

Location: USA

Posted Oct 07, 2024

The job posting is for a Director of Engineering at Bezos Academy, responsible for creating life-changing technology for teachers and children. The role requires a track record of upleveling first-generation products, delivering scalable and maintainable solutions, and being an influential contributor to the organization.

Senior Data Scientist - Data Products

Company: Spokeo

Location: USA

Posted Oct 07, 2024

Spokeo is a people search engine that helps users reconnect with friends and family, and protect against fraud. The company is looking for a Senior Data Scientist to help turn their vast repository of data into usable information.

People Coordinator

Company: Futurhealth

Location: USA

Posted Oct 07, 2024

The People CoordinatorGeneralist role is responsible for various HR and Recruiting activities, including onboarding, employee engagement, benefits administration, and more. The ideal candidate has a Bachelors degree, 3+ years of experience in HR or operations, strong organizational skills, and excellent communication skills.

Technical Compliance Engineer - Governance, Risk, Compliance

Company: Reddit

Location: USA

Posted Oct 07, 2024

The SPACE Security Privacy And Compliance Engineering team is looking for humble experts with a can-do perspective to work on governance, risk, and compliance engineering. The role involves supporting security compliance initiatives, monitoring and maturing tech control frameworks, and partnering with teams to champion Reddit's Security, Privacy, and Compliance Engineering mission.

Senior Director - Learning & Development (National School Network)

Company: Bezos Academy

Location: USA

Posted Oct 07, 2024

The job description is for a Senior Director of Learning and Development at Bezos Academy, responsible for developing and executing a strategy for teacher training and certification. The role requires strong leadership and program management skills, with a focus on innovation and educational justice.

Copywriter Lead

Company: Futurhealth

Location: USA

Posted Oct 07, 2024

The job posting is looking for a Direct Response Copywriter Lead to manage a team of copywriters and create high-converting scripts for various platforms. The ideal candidate has experience in the health and wellness industry, is passionate about writing, and can lead and inspire creative direction.

Manager - Open Source Community Programs

Company: Mozilla

Location: USA

Posted Oct 07, 2024

The job posting is for a Manager Community Programs role at MZLA Technologies Corporation, a subsidiary of the Mozilla Foundation. The company is looking for a seasoned professional with experience in building and managing technical communities. The role involves developing and implementing strategies for community growth, engagement, and retention, as well as leading and mentoring a team.

Associate Creative Director

Company: Futurhealth

Location: USA

Posted Oct 07, 2024

FuturHealth is seeking an Associate Creative Director to join their dynamic Creative team. The role involves developing creative performance marketing strategies, collaborating with cross-functional teams, and managing relationships with external agencies.

Trust & Safety Policy - Intellectual Property Senior Policy Specialist

Company: Reddit

Location: USA

Posted Oct 07, 2024

Reddit is looking for an experienced Intellectual Property Senior Policy Specialist to support their Trust and Safety Policy team. The team focuses on protecting the expression rights, safety, and private information of communities and users across Reddit. The ideal candidate will have 4+ years of experience handling global legal requests regarding intellectual property issues, be a critical thinker, and have strong analytical skills.

Public Affairs Director (Lobbying and Advocacy)

Company: Bezos Academy

Location: USA

Posted Oct 07, 2024

The job posting is for a Public Affairs Director at Bezos Academy, responsible for designing and executing policy advocacy and lobbying efforts to increase access to preschool education. The role requires expertise in influencing policy decisions, building relationships, and leading a rapidly growing organization.

Lead Fraud Operations Analyst

Company: Apollo.io

Location: USA

Posted Oct 07, 2024

The job description is for a Lead Fraud Operations Analyst who will design and lead Apollos fraud operations program. The ideal candidate will have experience building fraud operations programs, measuring impact, and demonstrating effective communication and prioritization skills.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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