Positive Customer Experience Jobs in USA

575,658 open positions · Updated daily

Looking for Positive Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Positive Customer Experience position in the USA area.

Software Engineer - Engagement

Company: Lattice

Location: USA

Posted Sep 28, 2024

The job posting is for an Engineering position at Lattice, where the team is working to improve their product and craft. The role involves building software to help employees feel a sense of belonging and driving meaningful change in a company's results.

Customer Success Manager

Company: Zip

Location: USA

Posted Sep 28, 2024

Zip is looking for a Customer Success Manager to manage their rapidly growing customer base. The role involves advising customers on how to transform their B2B purchasing process, managing a portfolio of clients, and driving customer success. The company offers a competitive salary range of $100,000 to $140,000 and various perks and benefits.

Senior Sales Executive

Company: Bankjoy

Location: USA

Posted Sep 28, 2024

Bankjoy is a FinTech startup that provides digital banking products and services to community banks and credit unions. The company is looking for a sales candidate to work with financial institutions to improve their digital banking experience.

Paid Search Manager

Company: Hostaway

Location: USA

Posted Sep 28, 2024

Hostaway is a SaaS startup seeking a Paid Search Manager to join their team. The role involves managing a multimillion-dollar paid search program, optimizing campaigns, and reporting performance. The company offers competitive compensation, equity, and a dynamic team culture.

AVP - Billing & Coding (CPC)

Company: Privia Health

Location: USA

Posted Sep 28, 2024

The job description is for an AVP of Privia+ Operations and Quality, responsible for overseeing medical coding and billing functions, ensuring compliance with federal regulations, and optimizing revenue cycle performance.

Real Estate Accountant

Company: Truehold

Location: USA

Posted Sep 28, 2024

The job description highlights the responsibilities of a residential real estate accountant, including reviewing income statements, analyzing accounts, and managing general ledger journal entries. The company, Truehold, is a leading provider of residential sale-leasebacks and offers a collaborative culture, competitive benefits, and flexible work arrangements.

Engineering Manager

Company: Orum

Location: USA

Posted Sep 28, 2024

Orum is a company that aims to accelerate sales teams by empowering salespeople to achieve more. They are looking for an engineer to join their team and are offering a range of benefits, including flexible work arrangements, a competitive salary, and opportunities for growth and development.

IT Carve-Out Consultant

Company: Crosslake Technologies LLC

Location: USA

Posted Sep 28, 2024

The text describes Crosslake, a company that supports changemakers in buying, building, and running better technology. They believe in a programmatic approach to managing technology throughout the investment lifecycle. The company is looking for a consultant to lead the IT separation of a medium-sized business from its corporate parent.

Customer Service Representative - Fitness

Company: American Specialty Health Incorporated

Location: USA

Posted Sep 28, 2024

American Specialty Health is hiring customer service professionals to work in their high-volume call center. The job requires excellent customer service skills, knowledge of ASH Fitness products, and the ability to work from home. The company offers competitive pay, bonuses, and a positive work environment.

Executive Assistant to the CEO

Company: Cobalt

Location: USA

Posted Sep 28, 2024

Cobalt is a growing tech company that is looking for an exceptional executive assistant to support their CEO. The role involves providing administrative support, managing the CEO's schedule, and coordinating events. The company offers a competitive compensation package, comprehensive benefits, and opportunities for professional development.

Care Center Biller

Company: Privia Health

Location: USA

Posted Sep 28, 2024

The job description is for a Coding and Billing Specialist Care Center Biller at Privia Health. The role involves working with physicians and practice administrators to ensure optimal revenue cycle functionality, understanding health plan options and requirements, and reviewing provider documentation to ensure proper charge capture.

Senior Data Engineer (AI)

Company: Cobalt

Location: USA

Posted Sep 28, 2024

Cobalt is a company that offers pentesting services and is committed to helping agile businesses remediate risk quickly and innovate securely. The company is looking for a Senior Data Engineer AI to join their team and work on shaping their data infrastructure and AI-driven innovation.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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