Positive Customer Experience Jobs in USA

575,658 open positions · Updated daily

Looking for Positive Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Positive Customer Experience position in the USA area.

Product Support Training Manager

Company: Nextech

Location: USA

Posted Sep 28, 2024

Nextech is seeking a dynamic Product Support Training Manager to join their LampD team. The ideal candidate will have a strong background in support procedures and quality assurance with exceptional teaching and communication skills.

Director of Sales - Small Business

Company: HubSpot

Location: USA

Posted Sep 28, 2024

The job description is for a Director of Small Business Sales at HubSpot. The role involves building and developing a team of sales managers, driving new and expansion business, and refining sales objectives and strategies. The job requires a strong track record of overachieving sales targets, leadership skills, and experience creating a high-energy team culture.

Senior Customer Success Engineer

Company: Vercel

Location: USA

Posted Sep 28, 2024

Vercel is hiring a Senior Customer Success Engineer to work remotely. The role involves resolving customer concerns, creating internal tooling, and engineering solutions to improve the customer experience. The ideal candidate has frontend development experience, excellent communication skills, and a passion for delivering a customer experience second to none.

Cybersecurity Assurance Analyst

Company: Privia Health

Location: USA

Posted Sep 28, 2024

The job description is for a Cybersecurity Assurance Analyst at Privia Health, a technology-driven national physician enablement company. The role involves ensuring IT systems and procedures are secure, compliant with HIPAA and other regulations, and aligned with industry best practices.

Senior Manager, Engineering - Content Quality (Signal Delivery)

Company: Pinterest

Location: USA

Posted Sep 28, 2024

The job posting is for a signal delivery organization manager at Pinterest. The team is responsible for selecting and distributing high-quality content to users. The manager will oversee signal integrations, mentor engineers, and drive the organization's vision.

Research Operations Specialist

Company: Eventbrite, Inc.

Location: USA

Posted Sep 28, 2024

The job posting is looking for a Research Operations Specialist to streamline and support the operational needs of the UX research team. The role involves project prioritization, logistics, and coordination with cross-functional teams. The ideal candidate should have strong organizational and communication skills, and experience with research tools and data handling.

Investor Relations Analyst

Company: Lime

Location: USA

Posted Sep 28, 2024

Lime is a shared electric vehicle company that aims to build a future where transportation is shared, affordable, and carbon-free. They are adding an Investor Relations Analyst to their Finance team and are looking for a highly motivated and team-oriented individual with strong attention to detail and excellent financial modeling skills.

Staff Operations Program Manager

Company: Pinterest

Location: USA

Posted Sep 28, 2024

The role is responsible for supporting the VP of Engineering for Monetization and their leadership team, driving strategic projects, and improving processes. The ideal candidate has 6+ years of experience in program management, product management, finance, or operations, and strong analytical and communication skills.

VP Product Engineering

Company: ScienceLogic

Location: USA

Posted Sep 28, 2024

ScienceLogic is looking for a world-class product leader to take the reins of the flagship SL1 product and evolve it to meet the needs of current and future enterprise customers. The company is offering a remote-first culture, comprehensive benefits, and opportunities for growth and development.

Researcher

Company: Apollo.io

Location: USA

Posted Sep 28, 2024

Apolloio is looking for a Researcher to play a key role in their product development process. The ideal candidate will be able to conduct in-depth research, analyze data, and communicate findings to stakeholders. The company prioritizes user experience, ease of use, and overall user delightfulness.

Staff Policy Economist - Data Science/Inference

Company: Airbnb

Location: USA

Posted Sep 28, 2024

Airbnb is hiring a Staff Policy Economist to work on data-driven policy and regulatory engagements. The role requires strong background in data modeling and analytics, and the ability to work independently and collaboratively.

Senior Threat Hunter

Company: Red Canary

Location: USA

Posted Sep 28, 2024

Red Canary is a cyber security company that protects and empowers organizations to make better security decisions. They offer a range of benefits and a flexible work environment.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

Related Pages