Positive Customer Experience Jobs in USA

575,658 open positions · Updated daily

Looking for Positive Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Positive Customer Experience position in the USA area.

Operations Specialist

Company: Elastyc

Location: USA

Posted Sep 28, 2024

The job posting is for an Operations Specialist at a company that provides personalized educational support for adults in the science workforce. The ideal candidate has strong analytical skills, can communicate well, and is flexible and adaptable. The job involves developing program goals, facilitating client intake, and providing regular updates to staff and stakeholders.

Senior Content Designer

Company: Xometry

Location: USA

Posted Sep 28, 2024

Xometry is looking for a Senior Content Designer to join their UX Team. The job requires experience in content design, UX writing, and team collaboration. The company values diversity, equity, and inclusion, and is committed to providing a positive workplace for all.

Program Manager I, Global Supply Chain

Company: Omada Health

Location: USA

Posted Sep 28, 2024

Omada Health is a virtual-first chronic care provider that nurtures lifelong health one day at a time. The company is looking for a Program Manager I to join their team, who will be responsible for managing strategic roadmaps, developing project governance plans, and driving programs end-to-end. The ideal candidate will have strong analytical skills, be comfortable managing complex business challenges, and have a passion for building data-driven programs.

AVP - Credentialing & Payer Enrollment

Company: Privia Health

Location: USA

Posted Sep 28, 2024

The job description is for an AVP Credentialing and Payer Enrollment role at Privia Health, a technology-driven national physician enablement company. The role involves leading a national team of credentialing resources, overseeing all aspects of provider credentialing and payer enrollment, and ensuring compliance with government and health plan requirements.

Director of Carrier Account Management

Company: Semsee

Location: USA

Posted Sep 28, 2024

The job posting is for a Director of Carrier Account Management at an insurtech startup. The company is looking for someone with experience in account management and data analytics to oversee relationships with insurance carriers, manage data trends, and create marketing initiatives.

Technical Writer

Company: Recharge

Location: USA

Posted Sep 28, 2024

The job description is for a Technical Writer on the Product Support team, responsible for creating and maintaining product documentation. The role requires strong written and verbal communication skills, attention to detail, and the ability to simplify complex information. The ideal candidate has experience in technical writing and is proficient in grammar, spelling, and syntax.

Legal Compliance Manager

Company: iCAST

Location: USA

Posted Sep 28, 2024

ICAST International Center for Appropriate and Sustainable Technology is a 501c3 nonprofit that delivers green upgrades to multifamily affordable housing properties to fight climate change and social equity crises. They aim to serve 100000 LMI households annually, reduce utility costs, and create sustainable jobs.

Specialist, Lifecycle Marketing

Company: UN/COMMON

Location: USA

Posted Sep 28, 2024

UNCOMMON is a digital experience and marketing agency that launches and grows mission-centric brands. They believe in creating authentic stories for consumers and are proud to work with revolutionary brands. The company is employee and customer-centric, and they have a fun and sustainable work environment.

Sr. Software Delivery Engineer

Company: Designed Conveyor Systems

Location: USA

Posted Sep 28, 2024

DCS is a company that values its employees and provides a positive work environment. The role of Sr Software Delivery Engineer is a key position that requires strong technical skills and the ability to work well with clients. The company offers competitive salaries, health benefits, and a 401K program with a 100 match up to 5.

Senior Director, Product Marketing

Company: Dropbox

Location: USA

Posted Sep 28, 2024

The role of Senior Director of Product Marketing at Dropbox involves defining and leading the go-to-market strategy for the company's core portfolio, collaborating with various teams, and driving revenue growth. The ideal candidate should have 10+ years of leadership experience in product marketing, exceptional leadership and teambuilding skills, and strong marketing competencies.

Senior Director - Business Operations

Company: Kraken

Location: USA

Posted Sep 28, 2024

Kraken is a mission-focused company that aims to accelerate the global adoption of crypto, providing a platform for experienced traders, institutions, and newcomers to the space. The company is seeking an experienced executive to lead its Business Operations team, responsible for executing strategic initiatives that drive significant business impact.

Director, Partner Success

Company: Imaginepediatrics

Location: USA

Posted Sep 28, 2024

Imagine Pediatrics is a pediatrician-led medical group that aims to provide care and support to children with complex medical conditions. They are committed to reimagining pediatric healthcare and are seeking a Director of Partner Success to drive client engagement and growth.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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