Positive Customer Experience Jobs in USA

575,296 open positions · Updated daily

Looking for Positive Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Positive Customer Experience position in the USA area.

Senior iOS Engineer

Company: Mercury

Location: USA

Posted Dec 05, 2025

The text describes the centuries-old tradition of crafting high-quality kitchen knives in Takefu, Japan, by master artisans like Shiro Kamo. It draws a parallel between the craftsmanship of knife-making and Mercury's approach to financial technology, emphasizing the importance of skill, intuition, and beauty in both fields. The company is seeking an experienced iOS engineer to join their team and help expand their iOS app, with a focus on quality, collaboration, and adaptability.

Director - Sales Operations

Company: Hightouch

Location: USA

Posted Dec 05, 2025

Hightouch is hiring a Sales Operations leader to support their growth and scale their GTM organization. The role involves partnering with sales leadership, driving sales planning processes, supporting sales forecasting, developing data insights, and collaborating cross-functionally with GTM teams. The ideal candidate has 8+ years of experience in Sales Operations, 5+ years in people management, and deep expertise in sales planning, capacity modeling, territory design, quota setting, pipeline management, and forecasting.

Performance Marketing Lead

Company: Warp

Location: USA

Posted Dec 05, 2025

This job description outlines a growth leader role focusing on marketing strategies, tech optimization, and compensation details. It emphasizes experience in growth roles, analytical skills, and benefits like equity, healthcare, and flexible work arrangements.

New Business Commercial Account Executive - Financial Services

Company: GitLab

Location: USA

Posted Dec 05, 2025

The role of a New Business Account Executive at GitLab involves acquiring new logos and expanding market presence in the US. The role requires owning the full sales cycle, building pipeline, executing prospecting activities, and collaborating with various teams. The ideal candidate should have B2B SaaS sales experience, proven track record in greenfield territories, strong discovery and qualification skills, and proficiency with modern sales tech stack.

Field Marketing Associate

Company: Array

Location: USA

Posted Dec 05, 2025

Array is a financial innovation platform that helps digital brands, financial institutions, and fintechs deliver consumer products faster. They offer credit and identity monitoring tools, privacy protection, and a financial ads marketplace via embeddable widgets or API. The company is remote-first, focused on high-performing individuals, and seeks a Field Marketing Associate to drive top-of-funnel growth and support marketing programs.

Sr. Engineering Manager: Payments

Company: TrueML

Location: USA

Posted Dec 05, 2025

TrueML is a mission-driven financial software company focused on improving customer experiences through machine learning. The Engineering Manager role involves leading teams, developing secure payment solutions, and collaborating with cross-functional teams. Benefits include remote work, comprehensive insurance, and a supportive inclusive culture.

Staff Backend Engineer - Grafana k6

Company: Grafana Labs

Location: USA

Posted Dec 05, 2025

The job posting is for a Staff Backend Engineer position at Grafana Labs, working on Grafana k6 and Grafana Cloud Synthetics. The role involves designing and implementing scalable services, working with product teams, and contributing to the long-term strategy. The company values remote work, open-source culture, and offers competitive compensation and RSUs.

Tax Resolution Specialist

Company: Check

Location: USA

Posted Dec 05, 2025

The company is seeking a Temporary Tax Notice Support Specialist to provide short-term help during a high-volume period. The role involves reviewing tax notices, calling agencies, documenting findings, providing updates, and escalating complex issues. The ideal candidate should be organized, detail-oriented, and comfortable speaking with government agencies.

Staff Product Designer

Company: Apollo.io

Location: USA

Posted Dec 05, 2025

Apollo.io is hiring a Staff Product Designer to help craft the future of their product. The role involves working with product managers and engineers to brainstorm, build, and validate solutions for complex user problems. The ideal candidate should have 8+ years of experience designing enterprise-level SaaS products, be an expert systems thinker, and have strong design instincts.

Director of Product - Infrastructure and Developer Productivity

Company: Webflow

Location: USA

Posted Dec 05, 2025

Webflow is building an AI-native Digital Experience Platform and seeking a Director of Product Management for Infrastructure and Developer Productivity. The role involves defining strategy, shaping technical roadmaps, leading teams, establishing success metrics, and championing cross-functional collaboration. Webflow values trust, creativity, and equity, and offers benefits like equity, health coverage, family leave, flexible vacation, wellness support, and a 401k match.

Senior Data Scientist - Fraud

Company: Mercury

Location: USA

Posted Dec 05, 2025

Mercury is a fintech company building a financial stack for startups. They are hiring a Data Scientist to join their Fraud and Limits team to detect, monitor, and mitigate fraud while ensuring a smooth customer experience. The role involves developing dashboards, conducting analyses, building machine learning models, and collaborating with cross-functional teams.

AI Engagement Manager

Company: Runway

Location: USA

Posted Dec 05, 2025

The role is for a highly motivated senior IC to work with Runway's biggest partners, including Fortune 100 companies and Hollywood studios. The role involves owning relationships, identifying new opportunities, developing technical understanding, onboarding partners, providing feedback, and analyzing partnership performance. The ideal candidate has 5+ years of experience in customer-facing roles, has led complex implementations of AI solutions, and possesses exceptional communication and technical skills.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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