Positive Customer Experience Jobs in USA

575,658 open positions · Updated daily

Looking for Positive Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Positive Customer Experience position in the USA area.

Director of Regional Marketing

Company: Vercel

Location: USA

Posted Sep 27, 2024

Vercel is a company that provides a frontend cloud platform for building and scaling web applications. The company is looking for a Director of Field and Regional Marketing to develop and execute comprehensive marketing strategies for the AMER, EMEA, and APAC regions.

VP of Design

Company: Mercury

Location: USA

Posted Sep 27, 2024

Mercury is looking for a design leader to grow their team and shape the company's vision for excellent banking experiences. The role involves balancing leadership, strategy, product design, brand design, and team management, with a focus on driving design thinking into strategic planning and decision-making processes.

Reward Manager

Company: Zepz

Location: USA

Posted Sep 27, 2024

The role involves leading annual reward programs and activities globally, supporting colleagues, and developing the company's reward proposition. The ideal candidate has experience in cash and equity compensation, benefits, and global reward roles, with strong communication and leadership skills.

Customer Service Rep-Well-being

Company: American Specialty Health Incorporated

Location: USA

Posted Sep 27, 2024

American Specialty Health Incorporated is seeking a Customer Service Representative to join their ASHCare Member Support team. The job requires providing customer service to members, responding to phone calls, and working from home.

Events Associate

Company: Rewiring America

Location: USA

Posted Sep 27, 2024

Rewiring America is seeking an entrepreneurial Associate Events to join their Communications and Creative Strategy team. The successful candidate will be responsible for building and maintaining systems and processes to scale their event strategy, providing administrative and creative support, and contributing to the development and management of an event effectiveness dashboard.

HR and Benefits Administrator

Company: PeopleGrove

Location: USA

Posted Sep 27, 2024

The HR and Benefits Administrator will support the team in the US and India by managing benefits programs and providing exceptional service to employees. The role requires strong organizational skills, attention to detail, and excellent communication skills.

Enterprise Customer Success Manager

Company: UpGuard

Location: USA

Posted Sep 27, 2024

UpGuard is a rapidly growing company that is looking for an Enterprise Customer Success Manager to join their high-performing team. The company is committed to helping its customers thrive and is looking for someone with a passion for helping others and building long-lasting relationships.

Client Principal

Company: Nearform

Location: USA

Posted Sep 27, 2024

Nearform is seeking a Client Principal to join their North American team. The role involves expanding the client base, fostering relationships, and driving revenue generation. The ideal candidate has experience in selling complex software development projects to Fortune 2000-type companies and can effectively communicate Nearform's value proposition.

Strategy & Operations

Company: Clipboard Health

Location: USA

Posted Sep 27, 2024

The job requires a sales professional to drive demand side growth in the company's marketplace. The role involves understanding customer needs, building rapport, and delivering solutions. The company is looking for a general athlete who embodies the necessary traits to succeed in the role.

Customer Service Rep - Clinical

Company: American Specialty Health Incorporated

Location: USA

Posted Sep 27, 2024

American Specialty Health is hiring customer service professionals for a high-volume call center. The job requires excellent communication skills, basic computer skills, and the ability to work from home. The company offers competitive pay, bonus opportunities, and a positive work environment.

Senior Customer Success Manager

Company: Vercel

Location: USA

Posted Sep 27, 2024

Vercel is looking for a Customer Success Manager to manage a portfolio of Enterprise customers, providing a trusted product advisor role, driving incremental value, and enabling customers to use Vercel's solutions to develop, preview, and ship their web properties.

HR Operations Coordinator

Company: BPM LLP

Location: USA

Posted Sep 27, 2024

BPM is a company that values caring and community, offering a total rewards package, wellbeing resources, and professional development opportunities. They are looking for caring people who put others first, self-starters, and lifelong learners to join their team.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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