Positive Customer Experience Jobs in USA

575,658 open positions · Updated daily

Looking for Positive Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Positive Customer Experience position in the USA area.

Corporate Strategy Lead - Market Intelligence

Company: Pinterest

Location: USA

Posted Sep 26, 2024

The Corporate Strategy team at Pinterest is seeking a lead to join their team and help shape the company's growth strategy. The role involves analyzing industry trends, developing market insights, and presenting findings to the executive team.

Practice Director - Enterprise

Company: Snowflake

Location: USA

Posted Sep 26, 2024

The Snowflake Professional Services Practice Director is responsible for leading a team of professionals in delivering services to customers. The ideal candidate will have a proven track record of successful leadership and technical expertise in the data warehousing, data management, and cloud computing space.

Technical Architect

Company: Webflow

Location: USA

Posted Sep 26, 2024

Webflow is looking for a Technical Architect to help customers build, launch, and grow with their platform. The role involves providing technical guidance, best practices, and solutions to customers, and collaborating with cross-functional team members to uncover and unblock opportunities.

Senior Solutions Engineer

Company: Webflow

Location: USA

Posted Sep 26, 2024

Webflow is a leading visual development platform that enables people to build websites visually, saving engineering time. They are looking for a Senior Solutions Engineer to inspire customers and help them understand the art of what's possible with the Webflow platform.

Strategic Account Manager, Mid-Market

Company: Loyal

Location: USA

Posted Sep 26, 2024

The job posting is seeking a Strategic Account Manager to work with MidMarket customers, building partnerships and ensuring customer success. The role requires experience in account management, healthcare, and strong communication skills.

Director - Corporate Strategy

Company: Pinterest

Location: USA

Posted Sep 26, 2024

The job posting is for a Director of Corporate Strategy at Pinterest, responsible for developing strategic narratives, leading content development, and building a team. The role requires data-driven insights, excellent communication skills, and experience in Corporate Strategy or a comparable role in high-growth tech companies.

Senior Corporate Counsel

Company: Recharge

Location: USA

Posted Sep 26, 2024

The job posting is looking for an experienced Senior Corporate Counsel to join Recharges legal team. The role involves providing strategic legal counsel, managing corporate governance, and quarterbacking capital raising and strategic transactions.

Product Manager - Financial Systems

Company: Stripe

Location: USA

Posted Sep 26, 2024

The job posting is for a Product Lead on Finance Systems at Stripe, a financial infrastructure platform. The team builds financial products and tools for the Finance team, and the role requires a strategic thinker with a strong understanding of financial processes and AI applications. The responsibilities include articulating the product vision, developing plans, and ensuring scalability and performance.

Senior Financial Analyst

Company: Teleport

Location: USA

Posted Sep 26, 2024

Teleport is a trusted infrastructure access management platform used by innovative companies like Elastic, Snowflake, DoorDash, and NASDAQ. It simplifies security and compliance, improves productivity, and reduces operational overhead. The company recently raised $110M at a $1.1B valuation. They are seeking a Senior Financial Analyst to join their fast-growing team, focusing on financial processes, variance analysis, headcount reconciliations, and financial modeling. The ideal candidate should be autonomous, security-minded, business-savvy, and the best in their field. The role involves conducting budget vs. actual variance analysis, maintaining financial planning models, and collaborating with department heads.

GTM Solutions Director - Corporate

Company: Pax8

Location: USA

Posted Sep 26, 2024

The GTM Solutions Director develops the growth of vendor revenue by driving technical intensity focused solutions and promotes sales enablement across the organization. They establish and implement sales plays and product marketing efforts with a technical lens.

Senior Tax Accountant

Company: Pax8

Location: USA

Posted Sep 26, 2024

The job posting is for a Sr Tax Accountant position that requires experience in international and corporate tax, ASC 740, and tax compliance. The ideal candidate should have strong analytical and problem-solving skills, be able to work independently, and have excellent communication skills.

Delivery Director

Company: Snowflake

Location: USA

Posted Sep 26, 2024

The job posting is for a Services Delivery Director role in Snowflake's Professional Services Team. The role involves leading a team to deliver best-in-class consulting and implementation services to accelerate customer success. The job requires strong management consulting experience, a proven track record of building and executing a large scalable Program Management Office, and experience with end-to-end PMO governance frameworks.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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