Positive Customer Experience Jobs in USA

575,658 open positions · Updated daily

Looking for Positive Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Positive Customer Experience position in the USA area.

Prompt Writer

Company: Apollo.io

Location: USA

Posted Sep 24, 2024

The job description is for a Prompt Writer at Apolloio, responsible for expanding template offerings, creating key differentiators, and improving the quality and performance of the AI-driven sales engagement platform. The role requires AI and NLP expertise, conversational AI experience, analytical skills, and creative and strategic thinking.

Data Scientist - Hyperspectral Remote Sensing

Company: KoBold Metals

Location: USA

Posted Sep 24, 2024

KoBold Metals is a company that uses AI and remote sensing technology to accelerate mineral exploration. They are hiring a Data Scientist to help build predictive models and apply scientific computing and statistical methods to transform remote sensing data into actionable insights.

Executive Assistant Business Partner

Company: HackerRank

Location: USA

Posted Sep 24, 2024

HackerRank is a company that helps prestigious logos find and upskill developer talent using its SaaS-based Developer Skills Platform. The company is passionate about its mission to change the world by valuing skills over pedigree. The Executive Assistant Business Partner role is a pivotal part of this mission, requiring someone to support executives, coordinate calendars, and manage projects.

Database Analyst Sr Advisor

Company: General Dynamics Information Technology

Location: USA

Posted Sep 24, 2024

The job description is for a Database AnalysisDesign position at GDIT, a global technology and professional services company. The job involves identifying trends, evaluating organizational methods, creating reports, and working with managers and users. The company offers a range of benefits, including a 401K plan, comprehensive health and wellness packages, and professional growth opportunities.

Director of Engineering, Meraki Cloud Software Quality

Company: Cisco Meraki

Location: USA

Posted Sep 24, 2024

The job posting is for a head of Meraki Cloud Software Quality, responsible for leading teams in automating testing and building tools. The company culture is collaborative and inclusive, and the ideal candidate has extensive software quality experience and excellent communication skills.

Sr. Software Engineer - Frontend (Web & Mobile)

Company: hims & hers

Location: USA

Posted Sep 24, 2024

The job posting is seeking a Senior Software Engineer to join the Subscription Management team at Hims and Hers. The role involves collaborating with cross-functional teams to build innovative features, enhancing user experience, and optimizing acquisition funnels to expand the customer base and increase revenue.

Head of Sales

Company: Enode

Location: USA

Posted Sep 24, 2024

Enode is a climate tech startup that aims to accelerate the transition to a sustainable energy system. They are looking for a Head of Sales to lead their sales and growth teams, and the job requires experience in leading and scaling a B2B SaaS sales team.

Senior Golang Engineer - Arithmetization

Company: Consensys

Location: USA

Posted Sep 24, 2024

The text describes a job opportunity at Consensys, a company that aims to make Web3 universally easy to use, access, and build on. The job involves working on tools, infrastructure, and apps that scale blockchain platforms to billions of users. The company values diversity and is committed to ensuring that its technology is accessible to everyone.

AI Research Scientist (Control Theory)

Company: Phaidra

Location: USA

Posted Sep 24, 2024

Phaidra is seeking a Research Scientist to join their team, working on developing novel algorithmic architecture for intelligent control systems. The role involves designing and implementing models, reporting research findings, and collaborating with external partners. The company values curiosity, ownership, and transparency.

Implementation Specialist - Revenue Management

Company: SpryPoint

Location: USA

Posted Sep 24, 2024

SpryPoint is a leading provider of cloud-based solutions for the utility sector, offering advanced billing and customer relationship management tools, as well as powerful analytics and data management capabilities. The company is looking for an experienced Implementation Specialist to join its Revenue Management Implementation team.

Senior Associate - Business Operations

Company: JustAnswer

Location: USA

Posted Sep 24, 2024

JustAnswer is a company that helps people by connecting them with verified experts. They are looking for a Senior Associate Business Operations to create and implement AI solutions to enhance customer outcomes and drive revenue growth.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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