Positive Customer Experience Jobs in USA

575,658 open positions · Updated daily

Looking for Positive Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Positive Customer Experience position in the USA area.

Clinical Implementation Project Manager

Company: General Dynamics Information Technology

Location: USA

Posted Sep 23, 2024

The job description is for an Implementation Project Manager to support the Indian Health Service's Electronic Health Records Modernization program. The job requires 8+ years of experience in project managing medium to large Oracle Health EHR Implementations, and the ability to ensure contract deliverables and timelines are well organized and running smoothly.

EMEA Mainframe Business Specialist - Broadcom

Company: Arrow Electronics, Inc.

Location: USA

Posted Sep 23, 2024

The job description is for a Mainframe Business Specialist at Arrow, a leading innovator in the technology sector. The role involves providing subject-matter expertise, thought leadership, and solution technical specialization to position Broadcom competitively in the market. The job requires a strong understanding of mainframe technology, customer needs, and industry trends, as well as excellent communication and leadership skills.

Junior AWS Cloud Engineer

Company: CGI Group, Inc.

Location: USA

Posted Sep 23, 2024

The job posting is for a Junior AWS Cloud Engineer position at CGI, a leading IT and business consulting services firm. The role involves designing, implementing, and supporting AWS services for a government client. The job requires AWS Cloud Practitioner Certification, 12 years of AWS administration experience, and excellent troubleshooting and communication skills.

Enterprise IT Support Officer

Company: ManTech

Location: USA

Posted Sep 23, 2024

ManTech is seeking a motivated career and customer-oriented Enterprise IT Support Officers EITSO to serve on a team of IT support professionals responsible for remote incident response. The role involves using ITIL-based processes to streamline the receipt, triage, categorization, action, and resolution for all incoming incidents, requests, and demands.

Contract Security Officer – Electronic Health Records

Company: General Dynamics Information Technology

Location: USA

Posted Sep 23, 2024

GDIT is a global technology and professional services company that delivers consulting, technology, and mission services to every major agency across the US government, defense, and intelligence community. The company is looking for a Contract Security and Compliance Officer to support the Indian Health Service (IHS) Electronic Health Records Modernization (EHRM) program.

Quality Assurance Analyst Senior - Electronic Health Records

Company: General Dynamics Information Technology

Location: USA

Posted Sep 23, 2024

The job description is for an IT Quality Analyst Senior position at GDIT, a global technology and professional services company. The job involves supporting the Quality Assurance team for a contract program, implementing a Quality Assurance program, and providing QA support to federal leadership and project managers.

Ops Tech III - Custom Offerings Reporting and Data Tech

Company: Johnson Controls International

Location: USA

Posted Sep 23, 2024

The job description is for a remote operations technician who will create custom reporting, troubleshoot mechanical and building automation alarms, and provide recommendations for improved site operation. The role requires strong customer focus, interpersonal skills, and ability to perform multitasks. The company offers a competitive compensation and benefits plan, including medical, dental, and prescription coverage, and provides opportunities for advancement and training.

Senior Database Analyst

Company: General Dynamics Information Technology

Location: USA

Posted Sep 23, 2024

The job description is for a Database AnalysisDesign position at GDIT, a global technology and professional services company. The job requires experience in statistical analysis, SQL scripting, and data modeling, as well as skills in AWS tools and services. The company offers a range of benefits, including a 401K plan, comprehensive health and wellness packages, and professional growth opportunities.

Customer Care Representative

Company: Lennar Homes

Location: USA

Posted Sep 23, 2024

Lennar is a leading homebuilder dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates. The company offers a comprehensive array of benefits designed to enhance the wellbeing and professional growth of its Associates.

Governance Manager

Company: General Dynamics Information Technology

Location: USA

Posted Sep 23, 2024

GDIT is a global technology and professional services company that delivers consulting, technology, and mission services to every major agency across the US government, defense, and intelligence community. The company is looking for a Governance Manager to support the IHS EHR modernization program.

Epic Resolute HB Claims Application Analyst Senior

Company: SSM Health

Location: USA

Posted Sep 23, 2024

SSM Health is seeking a technically skilled team member with strong Epic Environment build experience to join their Epic Billing and Claims Support Team. The ideal candidate will have a passion for researching and implementing healthcare revenue cycle solutions and will work remotely.

Oncology Pharmacist

Company: Sanford Health

Location: USA

Posted Sep 23, 2024

Sanford Health is seeking a full-time pharmacist to provide clinical pharmacy services for inpatient and outpatient oncology medication management. The position includes responsibilities such as prospective medication order review, decentralized inpatient oncology, and antimicrobial stewardship. The pharmacist will have opportunities to serve as a preceptor for residency programs and Advanced Practice Pharmacy Experiential students.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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