Positive Customer Experience Jobs in USA

575,658 open positions · Updated daily

Looking for Positive Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Positive Customer Experience position in the USA area.

Director of People Operations

Company: Apollo

Location: USA

Posted Sep 23, 2024

Apollo is seeking a Head of People Operations and Total Rewards to lead the team responsible for delivering an outstanding employee experience. The ideal candidate has a passion for simplifying complex processes, building with the end in mind, and creating an insanely great workplace culture.

Senior Manager of CRM & Lifecycle Marketing

Company: Thistle

Location: USA

Posted Sep 23, 2024

The Senior Manager of CRM amp Lifecycle Marketing is responsible for maximizing customer engagement across owned marketing channels. The ideal candidate will have experience with strategizing and executing marketing automation, segmentation, and complex workflow builds to drive customer growth, purchase, referral, retention, and winback.

Data Science Manager - Growth, Acquisition and User Lifecycle

Company: Pinterest

Location: USA

Posted Sep 23, 2024

The job posting is looking for a data scientist to lead a team and work with product and engineering partners to improve the new user experience and reduce user churn. The ideal candidate has a strong business sense, excellent communication skills, and experience in managing teams and working in a technology company.

Senior Director - Product Marketing

Company: Dropbox

Location: USA

Posted Sep 23, 2024

The role description is for a Senior Director of Product Marketing at Dropbox, responsible for defining and authoring the go-to-market strategy for Dropbox's Core portfolio. The role requires leadership experience, ability to influence senior executives, and strong marketing competencies.

Marketing Manager - Customer Demand Automation

Company: HubSpot

Location: USA

Posted Sep 23, 2024

HubSpot is seeking a Marketing Manager to drive automation programs that enhance customer experiences, streamline sales processes, and generate demand for HubSpot's products. The role requires a highly data-driven individual with strong writing and communication skills, experience in email marketing and marketing automation, and ability to reinvent and not just execute on status quo.

Data Engineer - Marketing Data Platform

Company: Airbnb

Location: USA

Posted Sep 23, 2024

Airbnb is seeking Data Engineers to join their Data Engineering practice, focusing on building a solid data foundation to enable the company's success. The role involves developing and automating large-scale data processing systems, building scalable data pipelines, and improving data quality.

Senior People Business Partner

Company: HubSpot

Location: USA

Posted Sep 23, 2024

HubSpot is looking for an exceptional individual to join their People team in North America to support senior leaders. The role involves providing strategic business partnership and coaching to senior leaders, identifying gaps and deploying impactful people strategies, and utilizing people trends and data to develop and manage global projects.

Staff Cloud Security Engineer

Company: Lattice

Location: USA

Posted Sep 23, 2024

Lattice is looking for a software engineer with 8+ years of experience in cloud infrastructure development, security concepts, and principles. The role involves working on complex challenges, collaborating with designers and product managers, and mentoring junior engineers. The company offers a competitive salary, benefits, and a remote work option.

Payroll Administrator I

Company: Pinterest

Location: USA

Posted Sep 23, 2024

The job posting is looking for a Payroll Administrator to process payroll for 3000+ employees. The role requires a detail-oriented team player with good communication skills and experience in accounting, business, finance, or human resources.

Senior Director of Engineering

Company: Lattice

Location: USA

Posted Sep 23, 2024

The job posting is for an engineering leader to lead and grow multiple engineering teams at Lattice. The role requires experience in managing software teams, growing and managing multiteam organizations, and developing engineering culture. The company offers a competitive salary, benefits, and a unique opportunity to develop the engineering culture to support the next several years of Lattice's growth.

Senior Campaign Manager - Demand Gen

Company: Venafi

Location: USA

Posted Sep 23, 2024

Venafi is seeking a Senior Campaign Manager to support their growth initiatives. The ideal candidate is an eager, open-minded, and high-energy individual who can roll up their sleeves to get things done. The role involves leading strategic planning and digital customer journey execution of integrated marketing campaigns to reach a defined target audience.

Lead, Advanced Analytics, Aircover

Company: Airbnb

Location: USA

Posted Sep 23, 2024

Airbnb is looking for an Advanced Analytics lead to help enable travel for millions of guests and hosts. The role will support Product and Business leaders in the Aircover and Insurance organization, providing insights, recommendations, and enabling data-informed decisions.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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