Positive Customer Experience Jobs

1,751,217 open positions · Updated daily

Positive Customer Experience (CX) roles are at the forefront of the digital transformation wave, fueled by AI‑driven chatbots, real‑time sentiment analysis, and omnichannel engagement platforms. The surge in 994 open positions reflects enterprises’ urgent need to convert data insights into proactive service improvements and loyalty metrics.

Within CX, you’ll find positions such as CX Manager, CX Analyst, Customer Success Manager, UX Designer for CX, and CX Automation Engineer. Typical responsibilities include mapping end‑to‑end customer journeys, deploying NPS and CSAT surveys, building predictive models in Python or R, configuring Zendesk and Salesforce Service Cloud, and leading A/B tests on chatbot scripts to reduce resolution time.

Salary transparency matters because it aligns the CX professional’s impact with compensation, reduces internal pay gaps, and signals trust that encourages employees to innovate. Clear pay data also fuels better candidate matching, faster hiring, and more accurate benchmarking against peer companies.

Channel Manager

Company: Yubico

Location: USA

Posted Dec 16, 2025

Yubico promotes secure login solutions globally, offering competitive benefits and a collaborative culture. They seek a Channel Manager to expand cybersecurity partnerships.

Staff Fullstack Engineer - Reservation Management

Company: Airbnb

Location: USA

Posted Dec 16, 2025

This job posting highlights opportunities to lead engineering initiatives, collaborate with cross-functional teams, and drive product innovation at Airbnb. The role emphasizes scalable development, mentorship, and contributing to inclusive tech practices. Remote work options are available with potential in-office requirements.

Staff Software Engineer - Structure

Company: Webflow

Location: USA

Posted Dec 16, 2025

Webflow seeks a Staff Software Engineer to contribute to their innovative platform, offering equity, comprehensive benefits, and a remote-first culture focused on empowerment and inclusivity.

VIP Relationship Manager

Company: Kraken

Location: UK,Australia,Switzerland,Hong Kong,Germany,Ireland

Posted Dec 16, 2025

Kraken emphasizes crypto innovation and global adoption, seeking passionate candidates to join their mission-driven team focused on financial freedom and industry leadership.

Lead Software Engineer - ICHRA

Company: Gravie

Location: USA

Posted Dec 16, 2025

Gravie seeks a Lead Software Engineer to innovate healthcare solutions. The role involves leading engineering teams, mentoring, and improving CICD processes. The company offers competitive salaries, unique benefits, and a mission-driven environment.

Senior Product Manager

Company: MariaDB plc

Location: Bulgaria

Posted Dec 16, 2025

MariaDB is making a significant impact globally, powering applications used by billions. The role seeks a Product Manager to drive strategy for distributed databases and high-availability solutions, emphasizing technical expertise and community collaboration. The company values diversity and innovation while offering hybrid work arrangements.

Corporate Marketing Events Analyst

Company: InvGate

Location: Argentina

Posted Dec 16, 2025

InvGate seeks a Corporate Marketing Events Analyst to support growth through event planning, stakeholder collaboration, and brand initiatives. The role involves coordinating global events, supporting sales/HR, and enhancing employer branding. Benefits include career development, remote work reimbursement, and a fixed bonus for gastronomy-related purchases.

Senior PSIRT Security Engineer

Company: GitLab

Location: EMEA

Posted Dec 16, 2025

This job description outlines a role within GitLab's Product Security Incident Response Team (PSIRT), focusing on vulnerability analysis, collaboration with engineering teams, and managing coordinated vulnerability disclosure programs. It details responsibilities like vulnerability validation, remediation support, and security improvement initiatives, along with required skills in security research, programming, and communication.

Senior Enterprise Account Executive - Health Plans

Company: H1

Location: Remote

Posted Dec 16, 2025

H1's mission is to provide equitable healthcare through data and AI, offering roles like Enterprise Account Executive with competitive compensation and a focus on diversity. The company emphasizes innovation and impactful work in healthcare.

Senior Product Manager

Company: MariaDB plc

Location: Croatia

Posted Dec 16, 2025

MariaDB is making a significant global impact with its database solutions. The role of a Product Manager is crucial for driving innovation in distributed systems and high availability solutions, requiring technical expertise and collaboration with communities and partners.

Sales Executive - (Dutch Speaker)

Company: G-P

Location: Netherlands

Posted Dec 16, 2025

GP seeks a Sales Executive to drive global growth by empowering companies to hire internationally. The role involves strategic sales, client engagement, and market ownership in the Benelux region, requiring fluency in Dutch and English.

Customer Success Manager

Company: Elicit

Location: USA

Posted Dec 16, 2025

Elicit is an AI research assistant with a mission to enhance reasoning and decision-making across multiple fields. The company has achieved strong product-market fit and seeks experienced professionals to drive enterprise growth. The role involves customer success, onboarding programs, and collaboration with sales teams. Benefits include competitive compensation, flexible work arrangements, and professional development opportunities.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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