Positive Customer Experience Jobs

1,751,217 open positions · Updated daily

Positive Customer Experience (CX) roles are at the forefront of the digital transformation wave, fueled by AI‑driven chatbots, real‑time sentiment analysis, and omnichannel engagement platforms. The surge in 994 open positions reflects enterprises’ urgent need to convert data insights into proactive service improvements and loyalty metrics.

Within CX, you’ll find positions such as CX Manager, CX Analyst, Customer Success Manager, UX Designer for CX, and CX Automation Engineer. Typical responsibilities include mapping end‑to‑end customer journeys, deploying NPS and CSAT surveys, building predictive models in Python or R, configuring Zendesk and Salesforce Service Cloud, and leading A/B tests on chatbot scripts to reduce resolution time.

Salary transparency matters because it aligns the CX professional’s impact with compensation, reduces internal pay gaps, and signals trust that encourages employees to innovate. Clear pay data also fuels better candidate matching, faster hiring, and more accurate benchmarking against peer companies.

Campaign Manager

Company: inPowered

Location: USA

Posted Dec 16, 2025

This job description outlines the role of an Ad Operations Manager, requiring expertise in digital advertising operations, ad tech platforms, and campaign optimization. Responsibilities include campaign management, ad tech platform management, quality assurance, and reporting. The position demands a bachelor's degree, 3+ years of experience in ad operations, proficiency in tools like Excel and DSPs, and knowledge of ad verification solutions and project management applications.

Data Engineer - Data Platform

Company: Kraken

Location: Remote

Posted Dec 16, 2025

Kraken promotes a mission-driven culture focused on crypto innovation and global adoption. They seek skilled Data Engineers to build scalable data systems, emphasizing security, education, and client support. The company values diversity and equal opportunity, encouraging passionate candidates to apply.

Brand Operations Manager

Company: Glitch Productions

Location: USA

Posted Dec 16, 2025

Glitch Productions, an Australian animation studio with 17M subscribers, seeks a Brand Operations Manager to streamline brand workflows. The role involves cross-department coordination, asset management, and campaign planning. The company emphasizes creativity, innovation, and a supportive work environment.

People Operations Associate

Company: Kraken

Location: UK,Canada,Portugal,Ireland,Cyprus

Posted Dec 16, 2025

Kraken promotes its mission to advance crypto adoption through a global, diverse team committed to innovation and financial inclusion. The company emphasizes its industry-leading security, education, and client support while offering remote job opportunities with a focus on HR operations and cultural values.

Customer Support Specialist

Company: HubSpot

Location: Colombia

Posted Dec 16, 2025

This job description outlines the role of a Customer Support Specialist at HubSpot, including responsibilities like resolving customer issues, collaborating with teams, and providing technical support. It highlights required skills such as fluency in English and Spanish, a growth mindset, and technical curiosity. The onboarding process is detailed, emphasizing training and development opportunities.

Senior Manager - Developer Advocacy

Company: GitLab

Location: Remote

Posted Dec 16, 2025

This role as Senior Manager Developer Advocacy at GitLab combines team leadership with technical advocacy, focusing on creating content, engaging communities, and shaping product strategy. The position emphasizes driving adoption through technical content, deepening community engagement, and influencing product direction with a global team.

Paid Search Manager

Company: Hostaway

Location: North America

Posted Dec 16, 2025

This job posting highlights Hostaway's growth opportunities, remote work flexibility, competitive compensation, equity options, and a dynamic work environment. The role offers significant impact in a fast-growing SaaS company with benefits like professional development and global team collaboration.

Senior Contract Support Specialist

Company: Blue Water Thinking

Location: USA

Posted Dec 16, 2025

Blue Water Thinking emphasizes values like integrity and customer service, supporting federal clients with innovative solutions. They seek Senior Contract Support Specialists for acquisition roles, highlighting teamwork and mission-driven goals.

Security Consultant - SIEM L3

Company: IBM

Location: Mumbai, IN

Posted Dec 16, 2025

This text describes a career in IBM Consulting focused on cybersecurity roles with opportunities to work on hybrid cloud and AI initiatives, requiring technical expertise in platforms like XSOAR, XDR, and XSIAM. It emphasizes career growth, innovation, and collaboration with global clients.

Software Engineer (Frontend)

Company: Cyberhaven

Location: Europe

Posted Dec 16, 2025

This job description highlights opportunities to work on advanced SaaS product development with modern tech stacks, collaborate with industry leaders, and contribute to innovative data security solutions. The role emphasizes technical challenges, user experience improvements, and career growth within a well-funded company.

Senior Software Engineer, Cloud Platform Services

Company: IBM

Location: BANGALORE, IN

Posted Dec 16, 2025

IBM Software offers innovative cloud solutions with opportunities for growth. The role involves leading cloud platform services, collaborating on best practices, and contributing to global initiatives.

Vice President Customer Support

Company: Vultr

Location: Remote

Posted Dec 16, 2025

Vultr is a leading cloud infrastructure company with global reach, offering scalable solutions and robust employee benefits.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

Related Pages