Positive Customer Experience Jobs

1,751,217 open positions · Updated daily

Positive Customer Experience (CX) roles are at the forefront of the digital transformation wave, fueled by AI‑driven chatbots, real‑time sentiment analysis, and omnichannel engagement platforms. The surge in 994 open positions reflects enterprises’ urgent need to convert data insights into proactive service improvements and loyalty metrics.

Within CX, you’ll find positions such as CX Manager, CX Analyst, Customer Success Manager, UX Designer for CX, and CX Automation Engineer. Typical responsibilities include mapping end‑to‑end customer journeys, deploying NPS and CSAT surveys, building predictive models in Python or R, configuring Zendesk and Salesforce Service Cloud, and leading A/B tests on chatbot scripts to reduce resolution time.

Salary transparency matters because it aligns the CX professional’s impact with compensation, reduces internal pay gaps, and signals trust that encourages employees to innovate. Clear pay data also fuels better candidate matching, faster hiring, and more accurate benchmarking against peer companies.

Application Consultant-EAI

Company: IBM

Location: BANGALORE, IN

Posted Dec 16, 2025

IBM Consulting offers career growth through client collaboration, hybrid cloud, and AI innovation, emphasizing technical expertise and problem-solving in a supportive environment.

Business Transformation Consultant-HR Reinvention

Company: IBM

Location: Multiple Cities

Posted Dec 16, 2025

This text describes a senior Business Transformation Consultant role at IBM Consulting, emphasizing global client collaboration, hybrid cloud/AI innovation, and career growth opportunities through strategic transformation programs and technology integration.

Data Engineer-Data Integration

Company: IBM

Location: BANGALORE, IN

Posted Dec 16, 2025

This job description outlines a role in IBM Consulting's delivery centers focusing on optimizing Ab Initio graphs, collaborating with cross-functional teams, and ensuring efficient data processing for ETL processes. Responsibilities include design reviews, technical expertise, and implementing data quality practices.

OpenSearch Engineer

Company: IBM

Location: San Jose, US

Posted Dec 16, 2025

This role involves developing AI PaaS solutions and collaborating with teams to innovate. IBM offers growth opportunities and a focus on cutting-edge technology.

SAP ABAP HANA Developer

Company: IBM

Location: Multiple Cities

Posted Dec 16, 2025

This text describes a senior SAP Consultant role at IBM Consulting, emphasizing collaboration with clients, technical expertise in SAP HANA, and opportunities for skill development. It highlights responsibilities involving application development, optimization, and DevOps practices, while outlining required and preferred qualifications for the position.

Talent Acquisition Partner

Company: IBM

Location: Tokyo, JP

Posted Dec 16, 2025

IBM HR combines AI and human-centered design to enhance work experiences, streamline processes, and drive innovation through collaboration between hiring managers and recruiters, offering impactful career opportunities globally.

Package Consultant-Oracle Business Analytics Cloud

Company: IBM

Location: BANGALORE, IN

Posted Dec 16, 2025

The text describes a consulting role at IBM focusing on hybrid cloud and AI solutions, emphasizing collaboration, innovation, and career growth. It outlines responsibilities, required skills in technology integration, and the importance of continuous learning. The role involves working with global clients and leveraging IBM's technology to drive impactful results.

Package Consultant-Oracle Business Analytics Cloud

Company: IBM

Location: BANGALORE, IN

Posted Dec 16, 2025

The text describes a career in IBM Consulting emphasizing long-term client relationships, collaboration, and innovation in hybrid cloud and AI solutions. It highlights growth opportunities, technical expertise, and the importance of skills like data migration and API integration for the role.

Site Reliability Engineer Intern

Company: IBM

Location: Multiple Cities

Posted Dec 16, 2025

IBM seeks Site Reliability Engineer Interns to contribute to scalable systems, collaborate on innovation, and solve complex challenges in tech. The role involves designing infrastructure, troubleshooting issues, and applying best practices for reliability.

Package Specialist-Oracle Business Analytics

Company: IBM

Location: Mumbai, IN

Posted Dec 16, 2025

This job description outlines a Consultant role at IBM Consulting, involving software development for hybridcloud and AI initiatives, with responsibilities spanning the software development lifecycle. Required qualifications include a bachelor's degree, experience with database migration, API integration, and continuous learning, along with preferred skills in risk management and quality assurance.

Global Talent Marketing Specialist

Company: IBM

Location: Multiple Cities

Posted Dec 16, 2025

This role combines traditional employer branding with innovative tactics to attract talent globally, requiring data-driven strategies, presentation skills, and expertise in the India market. It emphasizes problem-solving and cross-functional collaboration to enhance candidate experiences and support hiring initiatives.

Application Developer-Experience Fullstack

Company: IBM

Location: NO City, BR

Posted Dec 16, 2025

The text describes a career in IBM Consulting focused on hybrid cloud and AI innovation, emphasizing collaboration with global clients and technical expertise. It outlines responsibilities involving full-stack development, DevOps practices, and cloud technologies, along with required skills in languages like Golang, Python, and tools such as Kafka and Kubernetes.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

Related Pages