Positive Customer Experience Jobs

1,751,217 open positions · Updated daily

Positive Customer Experience (CX) roles are at the forefront of the digital transformation wave, fueled by AI‑driven chatbots, real‑time sentiment analysis, and omnichannel engagement platforms. The surge in 994 open positions reflects enterprises’ urgent need to convert data insights into proactive service improvements and loyalty metrics.

Within CX, you’ll find positions such as CX Manager, CX Analyst, Customer Success Manager, UX Designer for CX, and CX Automation Engineer. Typical responsibilities include mapping end‑to‑end customer journeys, deploying NPS and CSAT surveys, building predictive models in Python or R, configuring Zendesk and Salesforce Service Cloud, and leading A/B tests on chatbot scripts to reduce resolution time.

Salary transparency matters because it aligns the CX professional’s impact with compensation, reduces internal pay gaps, and signals trust that encourages employees to innovate. Clear pay data also fuels better candidate matching, faster hiring, and more accurate benchmarking against peer companies.

Senior Financial Analyst

Company: IBM

Location: Mexico City, MX

Posted Dec 16, 2025

IBM Consulting offers a career focused on client collaboration and innovation, with opportunities for growth and impactful projects in hybrid cloud and AI. Responsibilities include financial analysis, strategic planning, and cross-functional teamwork.

Package Specialist-Oracle EPM

Company: IBM

Location: Pune, IN

Posted Dec 16, 2025

IBM Consulting offers career growth through client collaboration and innovation. The role involves technical expertise in HFM and FDMEE, with focus on delivering solutions and ensuring project success.

Electrical Engineer

Company: IBM

Location: Yorktown Heights, US

Posted Dec 16, 2025

This job description outlines the responsibilities of an Electrical Engineer supporting electrical design and operations in critical facilities. Key duties include maintaining electrical infrastructure reliability, managing maintenance tasks, ensuring compliance with safety codes, and collaborating with vendors. The role requires 8+ years of experience, technical expertise in electrical systems, and strong communication skills.

Operations Buyer

Company: IBM

Location: BANGALORE, IN

Posted Dec 16, 2025

IBM Finance & Operations drives efficiency and innovation, offering career growth in a collaborative global environment.

Sr Engineering Manager, Security Engineering

Company: IBM

Location: BANGALORE, IN

Posted Dec 16, 2025

This job description outlines a Sr Manager role focused on vulnerability management and compliance automation for HashiCorp's products. The position requires leadership in security programs, collaboration with cross-functional teams, and expertise in cloud-native architectures. Key responsibilities include designing security tools, managing risk posture, and contributing to strategic planning.

Consultant - SAP FICO/MM/SD/PP/EWM/TM/ABAP

Company: IBM

Location: Multiple Cities

Posted Dec 16, 2025

The text describes a career in IBM Consulting emphasizing collaboration with global clients, innovation in hybrid cloud and AI, leadership opportunities, and professional growth through SAP expertise and technology platforms. It highlights strategic roles, team leadership, and skill development in a supportive ecosystem.

Package Specialist-SAP HANA FIN FI

Company: IBM

Location: Kolkata, IN

Posted Dec 16, 2025

This job description highlights a career in IBM Consulting focused on hybrid cloud and AI solutions, emphasizing collaboration, innovation, and technical expertise. It outlines responsibilities involving SAP implementation and requires extensive experience with SAP FICO and global team collaboration.

Endpoint Security SME

Company: IBM

Location: Pune, IN

Posted Dec 16, 2025

This job description outlines a role in IBM Consulting focused on security expertise, collaboration with global teams, and driving innovation in hybrid cloud and AI solutions. Responsibilities include managing endpoint security tools, SIEM analysis, threat intelligence, and maintaining compliance while fostering long-term client relationships.

Spark Cluster Admin

Company: IBM

Location: BANGALORE, IN

Posted Dec 16, 2025

This job description highlights a senior role in Spark cluster administration with opportunities for growth and collaboration. The position emphasizes technical expertise in Apache Spark, OpenShift, and DevOps practices, along with career development through onboarding and continuous learning. IBM's focus on innovation and digital transformation is presented as a key driver for success.

System Development Engineer

Company: IBM

Location: BANGALORE, IN

Posted Dec 16, 2025

The text highlights India Systems Development Lab's contributions to technology innovation and outlines a Java + ReactJS full stack developer role with responsibilities spanning frontend/backend development, DevOps, and technical mentorship.

Digital Professional - CONTRACTOR CONVERSION

Company: IBM

Location: SÃO PAULO, BR

Posted Dec 16, 2025

IBM promotes innovation and positive impact through technology. The role involves quality assurance, testing, and collaboration to ensure product excellence.

Early Associates Internship: Strategy & Transformation

Company: IBM

Location: MADRID, ES

Posted Dec 16, 2025

This job opportunity at IBM Consulting offers a career focused on hybrid cloud and AI transformation, emphasizing collaboration with global clients and organizational change strategies. Candidates will support HR transformation projects, requiring analytical skills, bilingual proficiency, and a proactive attitude.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

Related Pages