Positive Customer Experience Jobs

1,751,217 open positions · Updated daily

Positive Customer Experience (CX) roles are at the forefront of the digital transformation wave, fueled by AI‑driven chatbots, real‑time sentiment analysis, and omnichannel engagement platforms. The surge in 994 open positions reflects enterprises’ urgent need to convert data insights into proactive service improvements and loyalty metrics.

Within CX, you’ll find positions such as CX Manager, CX Analyst, Customer Success Manager, UX Designer for CX, and CX Automation Engineer. Typical responsibilities include mapping end‑to‑end customer journeys, deploying NPS and CSAT surveys, building predictive models in Python or R, configuring Zendesk and Salesforce Service Cloud, and leading A/B tests on chatbot scripts to reduce resolution time.

Salary transparency matters because it aligns the CX professional’s impact with compensation, reduces internal pay gaps, and signals trust that encourages employees to innovate. Clear pay data also fuels better candidate matching, faster hiring, and more accurate benchmarking against peer companies.

Business Analyst - German speaking (f/m/x)

Company: IBM

Location: Zurich, CH

Posted Dec 16, 2025

This job description highlights a role at IBM Consulting involving collaboration with clients, technical expertise, and career growth opportunities. It emphasizes innovation, long-term relationships, and professional development, while outlining required skills and benefits like training and global project involvement.

PHP Laravel Developer Needed ROCKSTARS ONLY

Company: Agent Legend

Location: Remote

Posted Dec 15, 2025

This job posting seeks a skilled PHP/Laravel developer for a fast-growing SaaS company building AI-driven communication tools. The role involves backend development, API integrations, and working remotely with a collaborative team. Candidates must include a joke and specific tag to demonstrate they read the entire posting.

Business Transformation Consultant-Asset Management

Company: IBM

Location: Pune, IN

Posted Dec 16, 2025

This job description outlines a role at IBM Consulting involving technical expertise in Maximo EAM, system integration, and client collaboration. Responsibilities include leading upgrades, assessing customization needs, and providing advisory support. Requirements include a bachelor's degree and proficiency in specific technologies.

Package Consultant-Oracle Cloud CX

Company: IBM

Location: Pune, IN

Posted Dec 16, 2025

The text describes a career in IBM Consulting, emphasizing collaboration with global clients, innovation in hybrid cloud and AI, and technical expertise in delivering solutions. It highlights opportunities to work with industry visionaries and leverage IBM's technology platforms for impactful client outcomes.

Senior DevOps Engineer

Company: Inkitt

Location: Remote Mexico City

Posted Dec 15, 2025

Inkitt is a rapidly growing tech-driven publishing company leveraging AI and cloud infrastructure, offering roles in cloud infrastructure and data management with a focus on innovation and scalability.

Staff Engineer - Ads Privacy

Company: Reddit

Location: USA

Posted Dec 15, 2025

The text describes a Staff Engineer role at Reddit's Ads Privacy team, emphasizing opportunities to build technical infrastructure for privacy compliance and scalable data solutions. It highlights collaboration across teams, mentorship, and benefits like healthcare, equity, and flexible work arrangements.

Digital Security - Senior Managing Consultant

Company: IBM

Location: Riyadh, SA

Posted Dec 16, 2025

This job description outlines the role of a Digital Security Senior Managing Consultant focused on cloud security, identity and access management (IAM), and hybrid cloud transformations. The position requires expertise in cloud-native security, compliance standards, and delivering large-scale security solutions. Key responsibilities include consulting, leadership in solution delivery, and building trusted advisor relationships with clients.

Application Developer-ReactJS

Company: IBM

Location: Mumbai, IN

Posted Dec 16, 2025

This job description outlines a role at IBM Consulting's Client Innovation Centers, focusing on delivering technical expertise to public and private sector clients. Responsibilities include teamwork, training, and communication skills, with requirements for a bachelor's degree and technical proficiency in React.js. Preferred qualifications include a master's degree and experience with code coverage and reusable components.

Senior Software Engineer Platform

Company: Omada Health

Location: USA

Posted Dec 15, 2025

Omada Health seeks an experienced engineer to contribute to their mission of inspiring lifelong health. The role involves designing scalable infrastructure and collaborating across teams. The position offers impactful work in digital health programs with opportunities for growth and innovation.

Application Developer-Cloud FullStack

Company: IBM

Location: Hyderabad, IN

Posted Dec 16, 2025

This text describes a Full Stack Developer role at IBM Consulting, emphasizing collaboration with global clients, technical expertise in Java, Spring Boot, Angular, and microservices, along with requirements for containerization, CICD processes, and Agile methodologies. It highlights the opportunity to work on innovative projects within IBM's ecosystem while meeting educational and technical qualifications.

Site Reliability Engineer

Company: Podium

Location: Remote

Posted Dec 15, 2025

The job posting outlines a Site Reliability Engineer role with responsibilities in system reliability, collaboration, and oncall duties. It lists required experience in technologies like Kubernetes and AWS, along with benefits like healthcare and vacation time.

Application Consultant-EAI

Company: IBM

Location: BANGALORE, IN

Posted Dec 16, 2025

This job description highlights a career in IBM Consulting focused on long-term client relationships, hybrid cloud and AI solutions, and collaborative innovation. The role involves software development using Agile methodologies, technical documentation, and problem-solving, with requirements emphasizing Dell Boomi integration expertise and cloud platform experience.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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