Positive Customer Experience Jobs

1,751,217 open positions · Updated daily

Positive Customer Experience (CX) roles are at the forefront of the digital transformation wave, fueled by AI‑driven chatbots, real‑time sentiment analysis, and omnichannel engagement platforms. The surge in 994 open positions reflects enterprises’ urgent need to convert data insights into proactive service improvements and loyalty metrics.

Within CX, you’ll find positions such as CX Manager, CX Analyst, Customer Success Manager, UX Designer for CX, and CX Automation Engineer. Typical responsibilities include mapping end‑to‑end customer journeys, deploying NPS and CSAT surveys, building predictive models in Python or R, configuring Zendesk and Salesforce Service Cloud, and leading A/B tests on chatbot scripts to reduce resolution time.

Salary transparency matters because it aligns the CX professional’s impact with compensation, reduces internal pay gaps, and signals trust that encourages employees to innovate. Clear pay data also fuels better candidate matching, faster hiring, and more accurate benchmarking against peer companies.

Senior Manager - Technical Solutions / Quantum Computing

Company: Quantinuum

Location: USA

Posted Dec 15, 2025

Quantinuum seeks a Senior Manager Technical Solutions to drive quantum computing initiatives. The role offers a competitive salary, benefits, and opportunities to shape the future of quantum technology.

Partner Manager - Automattic for Agencies

Company: Automattic Careers

Location: Australia

Posted Dec 15, 2025

This job description outlines a Partner Manager role at Automattic, focusing on driving growth through strategic partnerships with digital agencies. The position requires managing relationships, executing sales strategies, and collaborating across teams. It emphasizes skills in sales, analytics, and cross-functional collaboration, with competitive compensation and remote work flexibility.

Intermediate Site Reliability Engineer - Database Operations

Company: GitLab

Location: EMEA

Posted Dec 15, 2025

This job description outlines a Site Reliability Engineer role focused on managing PostgreSQL infrastructure, automation, and scalability for GitLab's platform. The position emphasizes collaboration, system reliability, and impactful contributions to a large-scale open-source SaaS environment.

Staff - Software Engineer (L4)

Company: Twilio

Location: USA

Posted Dec 15, 2025

Twilio seeks a Staff Software Engineer for their Data Substrate team, focusing on scalable data solutions and mentoring. Requirements include expertise in distributed systems and big data technologies. The role is remote, with competitive compensation and benefits.

Senior Software Developer - Marketing

Company: Jane App

Location: Canada

Posted Dec 15, 2025

This job posting highlights Jane's mission to simplify healthcare through technology, offering remote work flexibility, growth opportunities, and a collaborative culture. The role emphasizes impact on healthcare professionals' lives, with competitive compensation and a focus on innovation and inclusivity.

Lead Site Reliability Engineer

Company: Masabi

Location: Canada

Posted Dec 15, 2025

Masabi seeks a Lead Site Reliability Engineer to drive global infrastructure scalability, using AWS and cloud-native tools. The role emphasizes automation, reliability, and collaboration, with competitive benefits and a mission to simplify public transport.

Staff Engineer - Site Reliability

Company: Zapier

Location: North America

Posted Dec 15, 2025

Zapier is hiring a Staff Site Reliability Engineer with expertise in observability and AI integration. The role emphasizes defining reliability strategies, mentoring teams, and fostering a culture of engineering excellence. The company promotes diversity, inclusion, and transparency in its hiring process while highlighting its commitment to automation and customer security.

Director of Education (EDU) Sales

Company: Guidebook

Location: USA

Posted Dec 15, 2025

Guidebook is a powerful event management platform used globally to create mobile apps for events, campuses, and training. The company emphasizes connecting people and values balance, togetherness, and fun. They seek a Director of Education Sales to drive revenue growth in higher education, offering competitive compensation, remote work flexibility, and a strong company culture.

Senior Backend Software Engineer

Company: Bud Financial

Location: UK

Posted Dec 15, 2025

Bud's mission is to create compelling financial data products. As a Backend Engineer, you'll work with Go, modern tools, and a collaborative team. Benefits include competitive salaries, learning budgets, and flexible working. The company values diversity and innovation.

Quantum Technical Solutions Account Executive (Lead)

Company: Quantinuum

Location: USA

Posted Dec 15, 2025

Quantinuum seeks a Technical Solutions Account Executive with quantum computing expertise. The role involves leading complex projects and offers competitive compensation, benefits, and a dynamic work environment.

Strategic Account Executive

Company: Synthesia

Location: USA

Posted Dec 15, 2025

Synthesia, an AI video platform, simplifies content creation and has achieved unicorn status. They seek experienced Strategic Account Executives to drive growth and expand their client base.

Senior Data Engineer

Company: Zencore

Location: Latin America

Posted Dec 15, 2025

Zencore is a fast-growing company seeking experienced data engineers to help customers transition to Google Cloud. They emphasize collaboration, innovation, and offer competitive benefits in a remote environment.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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