Positive Customer Experience Jobs

1,751,217 open positions · Updated daily

Positive Customer Experience (CX) roles are at the forefront of the digital transformation wave, fueled by AI‑driven chatbots, real‑time sentiment analysis, and omnichannel engagement platforms. The surge in 994 open positions reflects enterprises’ urgent need to convert data insights into proactive service improvements and loyalty metrics.

Within CX, you’ll find positions such as CX Manager, CX Analyst, Customer Success Manager, UX Designer for CX, and CX Automation Engineer. Typical responsibilities include mapping end‑to‑end customer journeys, deploying NPS and CSAT surveys, building predictive models in Python or R, configuring Zendesk and Salesforce Service Cloud, and leading A/B tests on chatbot scripts to reduce resolution time.

Salary transparency matters because it aligns the CX professional’s impact with compensation, reduces internal pay gaps, and signals trust that encourages employees to innovate. Clear pay data also fuels better candidate matching, faster hiring, and more accurate benchmarking against peer companies.

Senior Fullstack Engineer

Company: FAIRTIQ AG

Location: Europe

Posted Dec 13, 2025

FAIRTIQ is seeking a Software Engineer to develop a scalable web service for their growing user base. The role involves building a microservices-based backend, creating a delightful user experience, and collaborating with cross-functional teams. The company emphasizes innovation, remote work flexibility, and professional growth in a dynamic international environment.

Cust Svc Support Rep-Client

Company: labcorp

Location: USA

Posted Dec 13, 2025

Labcorp is seeking a Client Customer Service Support Representative with experience in call centers and healthcare to join their team. The role involves managing calls, resolving claims, and ensuring customer satisfaction. Benefits include remote work, comprehensive insurance, and competitive pay. Applicants will receive consideration without regard to protected characteristics.

Backend Engineer

Company: Docplanner

Location: Italy,Spain

Posted Dec 13, 2025

Tuotempo promotes a innovative healthcare platform with remote work flexibility, emphasizing streamlined operations, frictionless patient experiences, and comprehensive employee benefits. The job description highlights backend engineering opportunities with AI integration and career growth prospects.

Actuary

Company: Liberty Mutual Insurance

Location: USA

Posted Dec 13, 2025

This job description highlights a role in Mobility Analytics at Liberty Mutual, emphasizing opportunities to impact financial results, work with innovative technologies, and contribute to strategic initiatives. The company promotes an inclusive culture with competitive benefits and career growth prospects.

Senior Security Engineer - Incident Response

Company: Canva

Location: UK

Posted Dec 13, 2025

The role involves leading security incident response and working in a flexible, supportive environment. Canva offers equity, parental leave, and a collaborative culture with opportunities for growth and innovation.

Marketing Automation and Platform Lead

Company: Gametime United

Location: USA

Posted Dec 13, 2025

This job description outlines a role focused on marketing automation and machine learning at Gametime, emphasizing cross-functional collaboration, ML model development, and strategic leadership. It details responsibilities, competencies, and requirements for the position, along with company benefits.

(Senior) Big Data Analyst

Company: InPost

Location: Poland

Posted Dec 13, 2025

InPost Group describes itself as an innovative European out-of-home deliveries company focused on revolutionizing parcel delivery with intelligent lockers. The text outlines a Senior Big Data Analyst role involving data analysis, modeling, and collaboration with cross-functional teams, emphasizing technical skills and agile work environments.

Frontend Software Engineer - GPTN

Company: Canva

Location: China

Posted Dec 13, 2025

Canva, a leading design platform with 220M monthly users, seeks Frontend Engineers to drive growth through innovation and data-driven development. The role involves optimizing user experiences, collaborating with cross-functional teams, and enhancing site performance.

Housing Senior Support Consultant

Company: NECSWS

Location: UK

Posted Dec 13, 2025

This job offers remote/hybrid roles with growth opportunities, comprehensive benefits, and a chance to impact communities through technology. The position emphasizes problem-solving, technical expertise, and collaboration while highlighting NEC's mission to support public services.

Technical Architect

Company: NECSWS

Location: UK

Posted Dec 13, 2025

NEC Software Solutions offers a Technical Architect role with competitive benefits, emphasizing innovation and impact on public services. The position involves collaborative work with teams, technical design, and project management, while highlighting career growth and a supportive work environment.

Sales Engineer - Federal

Company: Armada

Location: USA

Posted Dec 13, 2025

This job description outlines a Sales Engineer role requiring technical expertise and sales skills to bridge technical solutions with client needs. Responsibilities include technical demonstrations, cross-functional collaboration, and driving revenue growth. The position offers remote work in the US, competitive compensation, and benefits like equity and subsidized healthcare.

Customer Success Director (Industrial Vertical)

Company: First Advantage

Location: USA

Posted Dec 13, 2025

This job posting highlights a Customer Success Director role at First Advantage, emphasizing account management, sales growth, and strategic account planning. The company promotes a global inclusive workforce, remote work flexibility, and competitive benefits including healthcare, retirement plans, and paid time off. It positions itself as a leader in background screening solutions with opportunities for career growth and technological innovation.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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