Positive Customer Experience Jobs

1,751,217 open positions · Updated daily

Positive Customer Experience (CX) roles are at the forefront of the digital transformation wave, fueled by AI‑driven chatbots, real‑time sentiment analysis, and omnichannel engagement platforms. The surge in 994 open positions reflects enterprises’ urgent need to convert data insights into proactive service improvements and loyalty metrics.

Within CX, you’ll find positions such as CX Manager, CX Analyst, Customer Success Manager, UX Designer for CX, and CX Automation Engineer. Typical responsibilities include mapping end‑to‑end customer journeys, deploying NPS and CSAT surveys, building predictive models in Python or R, configuring Zendesk and Salesforce Service Cloud, and leading A/B tests on chatbot scripts to reduce resolution time.

Salary transparency matters because it aligns the CX professional’s impact with compensation, reduces internal pay gaps, and signals trust that encourages employees to innovate. Clear pay data also fuels better candidate matching, faster hiring, and more accurate benchmarking against peer companies.

Staff Financial Analyst - Corporate Finance

Company: Mozilla

Location: UK,Canada

Posted Dec 13, 2025

Mozilla seeks a Corporate Financial Analyst to drive financial planning and reporting, offering competitive benefits and a mission-driven environment. The role involves strategic analysis, automation, and collaboration across teams, with emphasis on innovation and impact. The company highlights its commitment to diversity, equity, and open internet principles.

Solutions Consultant

Company: Figma

Location: USA

Posted Dec 13, 2025

Figma seeks a Solutions Consultant to drive enterprise growth, focusing on technical expertise, customer collaboration, and security. The role offers competitive compensation, remote flexibility, and professional development opportunities.

Senior React Native Engineer

Company: Nearform

Location: UK

Posted Dec 13, 2025

A 6-month remote contract for a Senior React Native Engineer at Nearform, offering collaboration with top companies and opportunities to build innovative AI solutions. Responsibilities include designing applications, optimizing performance, and working in agile environments. The process includes a technical assessment and interview with a Hiring Manager.

Principal Product Designer

Company: Sunbit

Location: USA

Posted Dec 13, 2025

Sunbit is a fast-growing fintech company offering financial technology solutions with AI-driven platforms focused on customer service, inclusion, and transparency. They seek a Principal Product Designer to lead strategic design initiatives while providing competitive benefits and a people-first culture.

Vice President of Product Management

Company: Modern Health

Location: USA

Posted Dec 13, 2025

This job description outlines a senior product management role with responsibilities spanning cross-functional collaboration, strategic vision, and team leadership. It highlights competitive compensation, comprehensive benefits, and opportunities for professional growth in a dynamic startup environment.

Account Coordinator - Direct Mail

Company: MissionWired

Location: USA

Posted Dec 13, 2025

MissionWired supports nonprofits with innovative fundraising strategies, emphasizing social impact and diversity. They offer competitive benefits and remote work, seeking an Account Coordinator.

Enterprise Solutions Engineer (PST)

Company: Lumos

Location: USA

Posted Dec 13, 2025

This job description outlines the role of an Enterprise Solutions Engineer at Lumos, emphasizing technical expertise, cross-functional collaboration, and scaling go-to-market initiatives. It highlights required experience in B2B SaaS, complex enterprise deals, and customer-centric approaches, while also mentioning company values and a competitive pay range.

Director - Global Compensation

Company: GitLab

Location: North America,Latin America

Posted Dec 13, 2025

This job description outlines the Director Global Compensation role at GitLab, detailing responsibilities for shaping global compensation strategies, collaborating with cross-functional teams, and managing analytics. It emphasizes scalability, equity, and alignment with business goals while specifying salary ranges and required qualifications.

Creator Outreach Associate (Japanese Fluency)

Company: Twitch

Location: USA

Posted Dec 13, 2025

This job posting seeks bilingual Creator Outreach Associate Contractors for Twitch to identify and onboard emerging talent. The role requires fluency in Japanese, knowledge of creator trends, and a passion for livestreaming. Candidates must demonstrate determination, organizational skills, and the ability to support creators' success on the platform.

AVP Sales

Company: Zafran.io

Location: USA

Posted Dec 13, 2025

The job description highlights a leadership role in sales growth, company mission to secure cybersecurity, and opportunities in a fast-growing startup environment with a focus on innovation and team development.

Partner Sales Director - Global System Integrator (GSI)

Company: Canonical

Location: Anywhere

Posted Dec 13, 2025

Canonical promotes itself as a leading open-source provider with global enterprise presence, highlighting Ubuntu's adoption in cloud, AI, and IoT. The text emphasizes growth opportunities, partnership roles, and a distributed work environment with benefits like travel allowances and professional development.

Staff Financial Analyst - Corporate Finance

Company: Mozilla

Location: USA

Posted Dec 13, 2025

Mozilla's mission to improve the internet through open-source innovation and privacy-focused technologies is highlighted, along with a job opportunity for a Corporate Financial Analyst requiring expertise in financial modeling and strategic planning. The role emphasizes collaboration, automation, and impactful reporting to advance Mozilla's vision of a healthier internet.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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