Positive Customer Experience Jobs

1,751,217 open positions · Updated daily

Positive Customer Experience (CX) roles are at the forefront of the digital transformation wave, fueled by AI‑driven chatbots, real‑time sentiment analysis, and omnichannel engagement platforms. The surge in 994 open positions reflects enterprises’ urgent need to convert data insights into proactive service improvements and loyalty metrics.

Within CX, you’ll find positions such as CX Manager, CX Analyst, Customer Success Manager, UX Designer for CX, and CX Automation Engineer. Typical responsibilities include mapping end‑to‑end customer journeys, deploying NPS and CSAT surveys, building predictive models in Python or R, configuring Zendesk and Salesforce Service Cloud, and leading A/B tests on chatbot scripts to reduce resolution time.

Salary transparency matters because it aligns the CX professional’s impact with compensation, reduces internal pay gaps, and signals trust that encourages employees to innovate. Clear pay data also fuels better candidate matching, faster hiring, and more accurate benchmarking against peer companies.

SAP ACM Consultant / COL.

Company: IBM

Location: Bogota, CO

Posted Dec 12, 2025

The text describes a career in IBM Consulting focused on global client collaboration, hybrid cloud and AI innovation, and leveraging IBM's technology platforms to drive client impact. It outlines role responsibilities and requirements for technical expertise.

IBM Chile 2025 Future Club - Sales Internship

Company: IBM

Location: SANTIAGO DE CHILE, CL

Posted Dec 12, 2025

IBM's Future Club internship offers technical training and collaboration opportunities for students, emphasizing career growth and impactful client solutions through innovative approaches and experiential learning.

[ISE]Database Engineer

Company: IBM

Location: Multiple Cities

Posted Dec 12, 2025

This job description outlines a Japanese-based IBM role focused on data utilization and digital transformation. The position requires expertise in DB2, RDB experience, and English proficiency, with opportunities for global collaboration and career advancement.

Junior IBM Cloud Kubernetes Platform Engineer

Company: IBM

Location: BUDAPEST, HU

Posted Dec 12, 2025

The text highlights IBM Cloud's growth in Kubernetes and OpenShift platforms, emphasizing opportunities for skilled developers to contribute to a globally impactful platform. It outlines role requirements, collaboration with teams, and the importance of technical expertise in containerization, networking, and automation tools.

Technical Support Representative-Hybrid Cloud Services

Company: IBM

Location: Kaohsiung, TW

Posted Dec 12, 2025

The text describes a career in IBM Consulting emphasizing collaboration with global clients, innovation in hybrid cloud and AI, problem-solving through ITSM tools, and opportunities for long-term growth. It highlights a supportive culture with emphasis on curiosity and creative solutions.

AI Engineer for Client Engineering FSM

Company: IBM

Location: Multiple Cities

Posted Dec 12, 2025

This text outlines the role of an AI Engineer focusing on developing AI solutions, collaborating with cross-functional teams, optimizing performance, engaging with clients, and continuous learning. It emphasizes career growth, technical expertise, and contributing to successful AI implementations.

Contact Center Fresh Graduates

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 12, 2025

The text describes a customer service role at IBM Consulting, emphasizing hybrid cloud and AI technologies, professional development opportunities, and responsibilities including handling customer inquiries, resolving issues, and maintaining compliance. It outlines required skills, work environment, and training expectations.

QA Test Developer Intern

Company: IBM

Location: POUGHKEEPSIE, US

Posted Dec 12, 2025

The text highlights IBM's innovative opportunities in AI-powered cloud-native solutions, quantum revolution, and hardware development. It emphasizes team collaboration, growth, and cutting-edge technology, portraying a positive and forward-thinking work environment.

Application Developer-Cloud FullStack

Company: IBM

Location: Pune, IN

Posted Dec 12, 2025

This role involves collaborating with clients on hybrid cloud and AI projects, requiring technical expertise in Java, React, and cloud platforms. It emphasizes innovation, stakeholder collaboration, and continuous learning.

Remote Technical Support

Company: IBM

Location: Multiple Cities

Posted Dec 12, 2025

The text describes a role at IBM emphasizing technical support, collaboration, and problem-solving, highlighting both responsibilities and required skills. It presents the position as challenging yet impactful, with a focus on innovation and customer service.

SAP FI Consultant (Hana)

Company: IBM

Location: Multiple Cities

Posted Dec 12, 2025

This role involves implementing SAP HANA solutions for clients, collaborating with industry experts, and leveraging IBM's technology to drive innovation and client success through strategic partnerships and technical expertise.

Java Fullstack Developer

Company: IBM

Location: BANGALORE, IN

Posted Dec 12, 2025

The text describes IBM's AI and data platform capabilities, emphasizing hybrid cloud solutions and opportunities for a Java Fullstack Developer with 10-15 years of experience. It outlines responsibilities including React UI development, MCP server design, API architecture, and container orchestration, while highlighting required skills in Java, Reactjs, and Agile methodologies.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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