Positive Customer Experience Jobs

1,751,217 open positions · Updated daily

Positive Customer Experience (CX) roles are at the forefront of the digital transformation wave, fueled by AI‑driven chatbots, real‑time sentiment analysis, and omnichannel engagement platforms. The surge in 994 open positions reflects enterprises’ urgent need to convert data insights into proactive service improvements and loyalty metrics.

Within CX, you’ll find positions such as CX Manager, CX Analyst, Customer Success Manager, UX Designer for CX, and CX Automation Engineer. Typical responsibilities include mapping end‑to‑end customer journeys, deploying NPS and CSAT surveys, building predictive models in Python or R, configuring Zendesk and Salesforce Service Cloud, and leading A/B tests on chatbot scripts to reduce resolution time.

Salary transparency matters because it aligns the CX professional’s impact with compensation, reduces internal pay gaps, and signals trust that encourages employees to innovate. Clear pay data also fuels better candidate matching, faster hiring, and more accurate benchmarking against peer companies.

Staff Software Engineer

Company: Bugcrowd

Location: Latin America

Posted Dec 11, 2025

This job description outlines a senior software engineering role requiring leadership, technical expertise, and mentorship. It details responsibilities such as system reliability, API development, and cross-team collaboration, along with qualifications like programming languages and cloud experience. The position emphasizes operational excellence and architectural vision.

Director of Strategic Partnerships

Company: Gravie

Location: USA

Posted Dec 11, 2025

Gravie seeks a Director of Strategic Partnerships to expand their healthcare solutions network. The role involves managing partner relationships, driving growth, and aligning with ICHRA/level-funded goals. The company offers competitive compensation, benefits, and a mission-driven environment.

User Risk Strategist

Company: Stripe

Location: USA

Posted Dec 11, 2025

Stripe's mission focuses on expanding internet GDP through innovative financial infrastructure. The role offers significant impact by addressing global economic challenges while collaborating with executives and strategic partners to drive sustainable growth through risk management and user trust initiatives.

Manager - Head of Risk Standards

Company: Stripe

Location: USA

Posted Dec 11, 2025

Stripe seeks a leader to drive risk strategy and grow the company safely while protecting users and the financial ecosystem. The role involves setting standards, collaborating with cross-functional teams, and enabling innovation through risk-aware practices. Ideal candidates will have extensive experience in risk management, product policy, and cross-functional collaboration.

Account Executive - Product Sales, Optimized Checkout

Company: Stripe

Location: USA

Posted Dec 11, 2025

Stripe seeks a skilled Account Executive to drive growth of their payment solutions, emphasizing opportunities to impact the global economy and collaborate with cross-functional teams. The role requires expertise in sales, product knowledge, and building relationships with enterprise clients, with a focus on delivering exceptional results in a fast-paced environment.

Lifecycle Marketing Manager

Company: Shippo

Location: USA

Posted Dec 11, 2025

Shippo offers shipping solutions for ecommerce businesses, hiring a Lifecycle Marketing Manager with responsibilities in email campaigns and customer engagement, along with competitive benefits and flexible work arrangements.

Senior Manager - Accounts Receivable

Company: Aurora Solar

Location: Canada

Posted Dec 11, 2025

Aurora Solar promotes solar adoption through innovative software, emphasizing team collaboration, growth opportunities, and comprehensive employee benefits while highlighting their mission to create a sustainable future for all.

iOS Engineer (Yoga-Go)

Company: Welltech

Location: Spain,Cyprus

Posted Dec 11, 2025

Welltech is a global company with Ukrainian roots dedicated to helping users build healthy habits through innovative wellness solutions. With 255 million trusted users and a team of 700+ professionals, they offer apps like YogaGo and WalkFit to transform lifestyles. The company emphasizes growth, leadership, and results-driven culture while seeking skilled iOS engineers to join their mission of creating healthier futures.

Enterprise Account Executive (Norwegian speaking)

Company: Sanity

Location: Norway,UK

Posted Dec 11, 2025

This text promotes Sanity.io's enterprise sales role, highlighting opportunities to drive growth with renowned clients, a supportive team, and competitive benefits. It emphasizes innovation, global impact, and a positive work culture.

Staff Product Designer - New Initiatives

Company: Dropbox

Location: Canada

Posted Dec 11, 2025

This job description outlines a Staff Product Designer role at Dropbox focused on developing CompanyOS, an AI-native operating system. The position requires leading design initiatives, collaborating with cross-functional teams, and delivering intuitive user experiences. Key qualifications include 10+ years of product design experience, strong customer focus, and expertise in AI/ML technologies.

Senior Product Manager - Goodnotes Text Editor

Company: Goodnotes

Location: Europe

Posted Dec 11, 2025

Goodnotes seeks a Senior Product Manager to lead the evolution of their typing experience, emphasizing innovation, collaboration, and user-centric design. The role involves strategic planning, cross-functional teamwork, and a focus on improving digital input systems.

Principal Statistical Programmer Consultant (Oncology)

Company: ClinChoice

Location: USA

Posted Dec 11, 2025

This job posting seeks a Principal Statistical Programmer Consultant for a global CRO client, highlighting responsibilities in oncology trials, regulatory submissions, and leadership roles. The position emphasizes expertise in SAS, CDISC standards, and cross-functional collaboration. ClinChoice, a 28-year-old CRO, promotes diversity and continuous training, offering a mix of security and career opportunities in a global environment.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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