Positive Customer Experience Jobs

1,751,217 open positions · Updated daily

Positive Customer Experience (CX) roles are at the forefront of the digital transformation wave, fueled by AI‑driven chatbots, real‑time sentiment analysis, and omnichannel engagement platforms. The surge in 994 open positions reflects enterprises’ urgent need to convert data insights into proactive service improvements and loyalty metrics.

Within CX, you’ll find positions such as CX Manager, CX Analyst, Customer Success Manager, UX Designer for CX, and CX Automation Engineer. Typical responsibilities include mapping end‑to‑end customer journeys, deploying NPS and CSAT surveys, building predictive models in Python or R, configuring Zendesk and Salesforce Service Cloud, and leading A/B tests on chatbot scripts to reduce resolution time.

Salary transparency matters because it aligns the CX professional’s impact with compensation, reduces internal pay gaps, and signals trust that encourages employees to innovate. Clear pay data also fuels better candidate matching, faster hiring, and more accurate benchmarking against peer companies.

Senior Cloud Platform Engineer

Company: Mapbox

Location: USA

Posted Dec 11, 2025

Mapbox is a leading real-time location platform with a global team supporting over 700 engineers. They focus on cloud-native solutions, infrastructure as code, and scalable CI/CD pipelines for developers.

Senior Backend Engineer, User Platform - Java

Company: Canva

Location: Australia

Posted Dec 11, 2025

This job description highlights opportunities to work on scalable backend systems, collaborate with engineering teams, and contribute to expanding Canva's authentication platform. The role emphasizes building high-performance systems for user management and enhancing experiences for enterprise customers.

Variant Scientist II - Invitae

Company: labcorp

Location: USA

Posted Dec 11, 2025

Invitae seeks a Variant Scientist for a remote or San Francisco-based role with competitive salary, benefits, and opportunities for growth. The position involves variant interpretation, genetic curation, and collaboration in a dynamic environment.

Transformation Advisor

Company: Guidehouse

Location: USA

Posted Dec 11, 2025

This job posting describes a Transformation Advisor role focused on guiding federal clients through IWMS modernization efforts. Responsibilities include developing strategic roadmaps, configuring systems, and ensuring compliance with security standards. The position requires 15 years of consulting experience and an active secret clearance, with competitive compensation ranging from $149,000 to $248,000. Benefits include comprehensive health insurance, retirement plans, and flexible work arrangements.

Sr. SW Engineer - Rules

Company: Visa

Location: Brazil

Posted Dec 11, 2025

Pismo, a tech company founded in 2016, offers a cloud-based platform for banking solutions. They seek engineers for the Rules team, focusing on scalable fintech systems with AWS and microservices, in a remote setup based in Brazil.

Staff Backend Software Engineer (User Platform)

Company: Canva

Location: Australia

Posted Dec 11, 2025

This job description highlights opportunities to work on high-performance backend systems, collaborate with teams, and contribute to scalable solutions for enterprise and education users. It emphasizes innovation, growth, and impactful projects within a dynamic environment.

Senior Salesforce Administrator

Company: labcorp

Location: USA

Posted Dec 11, 2025

Labcorp is seeking a Senior Salesforce Administrator to join their dynamic team, offering competitive pay, comprehensive benefits, and opportunities to work with cutting-edge technology. The role involves managing CRM systems, collaborating with cross-functional teams, and contributing to innovative healthcare solutions. The company emphasizes work-life balance, global development, and a commitment to improving health through advanced diagnostics and drug development.

Mid/Senior QA Engineer - Jumper

Company: LI.FI

Location: EMEA

Posted Dec 11, 2025

Jumper promotes its mission to simplify multichain DeFi experiences, highlighting its agile team, 150k+ users, and opportunities for QA engineers with competitive benefits like equity, flexible work, and global team events.

Clinical R Programmer (SDTM/ADaM)

Company: ClinChoice

Location: USA

Posted Dec 11, 2025

This job posting seeks a Clinical R Programmer Consultant with expertise in SDTM and ADaM datasets, R programming, and CDISC standards. The role involves collaborating with cross-functional teams, ensuring regulatory compliance, and contributing to automation initiatives. ClinChoice, a global CRO, emphasizes training, diversity, and high-quality clinical development solutions.

Consultor SAP FI ACM (Advanced Credit Management)

Company: IBM

Location: Multiple Cities

Posted Dec 11, 2025

This role involves implementing SAP HANA solutions for clients, collaborating with industry experts, and leveraging IBM's technology to drive innovation in hybrid cloud and AI.

Director of Product - Maps

Company: Mapbox

Location: USA

Posted Dec 11, 2025

Mapbox is a leading real-time location platform with 4M developers, offering tools for businesses. The role involves product strategy for maps, focusing on innovation and customer experience.

Server Admin Lead

Company: Guidehouse

Location: USA

Posted Dec 11, 2025

This job posting outlines a Systems Engineer role with responsibilities in scheduler management and security. It highlights required skills, benefits, and a comprehensive rewards package.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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