Positive Customer Experience Jobs

1,751,217 open positions · Updated daily

Positive Customer Experience (CX) roles are at the forefront of the digital transformation wave, fueled by AI‑driven chatbots, real‑time sentiment analysis, and omnichannel engagement platforms. The surge in 994 open positions reflects enterprises’ urgent need to convert data insights into proactive service improvements and loyalty metrics.

Within CX, you’ll find positions such as CX Manager, CX Analyst, Customer Success Manager, UX Designer for CX, and CX Automation Engineer. Typical responsibilities include mapping end‑to‑end customer journeys, deploying NPS and CSAT surveys, building predictive models in Python or R, configuring Zendesk and Salesforce Service Cloud, and leading A/B tests on chatbot scripts to reduce resolution time.

Salary transparency matters because it aligns the CX professional’s impact with compensation, reduces internal pay gaps, and signals trust that encourages employees to innovate. Clear pay data also fuels better candidate matching, faster hiring, and more accurate benchmarking against peer companies.

Industry Consultant-Telecommunications

Company: IBM

Location: New Delhi, IN

Posted Dec 11, 2025

This text describes a senior consulting role at IBM with opportunities for professional growth, technical expertise in ETRM systems, and leadership responsibilities. It emphasizes collaboration with clients, strategic solution leadership, and team management within IBM's global delivery centers.

Senior DevOps Engineer

Company: IBM

Location: London, GB

Posted Dec 11, 2025

IBM CIC offers career growth, technical expertise, and innovative projects with benefits like training, flexible work, and a supportive culture.

Site Reliability Engineer

Company: IBM

Location: BANGALORE, IN

Posted Dec 11, 2025

This text describes a Site Reliability Engineer role at IBM, emphasizing opportunities for career growth, innovation, and collaboration in developing cloud-native AI solutions. It outlines responsibilities like system architecture, incident response, and monitoring, along with required technical expertise in DevOps, cloud technologies, and automation tools.

Intern 2026: Software Engineer - Semiconductor

Company: IBM

Location: Multiple Cities

Posted Dec 11, 2025

IBM Research emphasizes innovation and problem-solving in technology development, outlining responsibilities in chip design and requiring expertise in computer science, data science, and engineering disciplines.

Business Analyst - ADM

Company: IBM

Location: Roma, IT

Posted Dec 11, 2025

This text promotes an IBM Consulting career emphasizing innovation, collaboration, and growth opportunities. It highlights working with global clients, leveraging technology platforms, and fostering creativity through continuous learning. The role involves business analysis, project management, and technical expertise in IT solutions.

Package Specialist-SAP HANA SCM MM

Company: IBM

Location: Ahmedabad, IN

Posted Dec 11, 2025

This role involves working in IBM's delivery centers to provide technical expertise for SAP SRM and MM modules. Responsibilities include project leadership, testing, and system implementation. Required qualifications include a bachelor's degree and 8+ years of SAP experience.

Procure to Pay Delivery Manager (Naga)

Company: IBM

Location: Naga City, PH

Posted Dec 11, 2025

The Procure to Pay P2P Operations Lead role involves managing procurement processes, leading teams, ensuring compliance, and optimizing workflows. It requires a bachelor's degree, leadership experience, and expertise in financial operations.

Application Developer-Cloud FullStack

Company: IBM

Location: Pune, IN

Posted Dec 11, 2025

This role involves collaborating with global clients on hybrid cloud and AI projects, requiring software development skills and a bachelor's degree. The position emphasizes innovation, stakeholder collaboration, and continuous learning within IBM's technology ecosystem.

Application Developer - Experience Fullstack

Company: IBM

Location: NO City, BR

Posted Dec 11, 2025

The text describes a career in IBM Consulting focused on hybrid cloud and AI innovation, emphasizing collaboration with global clients and technical expertise. It outlines responsibilities involving full-stack development, DevOps practices, and cloud technologies, while highlighting required skills in languages like Golang, Python, and tools such as Kubernetes and Kafka.

Senior Software Engineer - HashiCorp Runtime/Consul

Company: IBM

Location: BANGALORE, IN

Posted Dec 11, 2025

This job description highlights a Senior Software Engineer role at IBM focusing on advanced Consul development, cloud-native solutions, and collaboration with cross-functional teams. It emphasizes technical leadership, innovation in distributed systems, and contributions to both community and enterprise offerings.

Stagiaire Développeur/euse Mobile H/F - IBM Client Innovation Center

Company: IBM

Location: Lille, FR

Posted Dec 11, 2025

The text describes IBM Client Innovation Center as a modern workplace offering high-level technical services, international collaboration opportunities, and innovative projects like Smarter Cities and Big Data platforms. It highlights team-based work, professional growth, and a multicultural environment with a focus on quality and technical expertise.

Record to Report Analyst

Company: IBM

Location: Heredia, CR

Posted Dec 11, 2025

This job description highlights a role in IBM Consulting focusing on financial operations, client collaboration, and innovation. Responsibilities include journal entries, reconciliations, and process improvements. Required skills include accounting knowledge and advanced Excel proficiency.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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