Positive Customer Experience Jobs

1,751,217 open positions · Updated daily

Positive Customer Experience (CX) roles are at the forefront of the digital transformation wave, fueled by AI‑driven chatbots, real‑time sentiment analysis, and omnichannel engagement platforms. The surge in 994 open positions reflects enterprises’ urgent need to convert data insights into proactive service improvements and loyalty metrics.

Within CX, you’ll find positions such as CX Manager, CX Analyst, Customer Success Manager, UX Designer for CX, and CX Automation Engineer. Typical responsibilities include mapping end‑to‑end customer journeys, deploying NPS and CSAT surveys, building predictive models in Python or R, configuring Zendesk and Salesforce Service Cloud, and leading A/B tests on chatbot scripts to reduce resolution time.

Salary transparency matters because it aligns the CX professional’s impact with compensation, reduces internal pay gaps, and signals trust that encourages employees to innovate. Clear pay data also fuels better candidate matching, faster hiring, and more accurate benchmarking against peer companies.

Senior Golang Software Engineer

Company: Nearform

Location: Ireland

Posted Dec 10, 2025

A permanent remote Senior Golang Engineer role in Ireland with Nearform, offering competitive benefits, flexible work, and opportunities to work on AI-driven solutions. The position requires expertise in Golang, Kubernetes, and agile practices, with a focus on building scalable applications.

Senior Software Engineer - Experimentation Infrastructure

Company: Airbnb

Location: USA

Posted Dec 10, 2025

This job description outlines a software engineering role at Airbnb's Experimentation team, focusing on building infrastructure for experimentation platforms and feature flagging systems. The position requires experience with JVM languages, OOP design, and collaboration across teams. It emphasizes remote eligibility with potential in-office requirements and includes details about inclusion commitments.

Content Marketer

Company: HubSpot

Location: USA

Posted Dec 10, 2025

HubSpot seeks a dynamic content strategist to join their offers program, focusing on AI-driven content creation and cross-functional collaboration. The role emphasizes innovation, creativity, and data-driven strategies, with competitive compensation and benefits.

Manager - Product Marketing

Company: Figma

Location: USA

Posted Dec 10, 2025

This job description outlines a Product Marketing Manager role at Figma with responsibilities including leading PMM teams, developing go-to-market strategies, and collaborating across departments. The ideal candidate should have 7+ years of experience, team leadership skills, and expertise in commercial growth. Figma offers competitive compensation, equity, and benefits including health insurance, retirement plans, and remote work flexibility.

Provider Marketing - Acquisition Associate II

Company: Grow Therapy

Location: USA

Posted Dec 10, 2025

This job description outlines a role focused on provider acquisition and marketing operations, requiring collaboration with cross-functional teams, campaign management, and data-driven optimization. The position offers hybrid or fully remote work arrangements with a competitive salary range based on location and experience.

Purchasing Specialist

Company: GuidePoint Security

Location: USA

Posted Dec 10, 2025

This job description outlines the responsibilities of a Purchasing Specialist at GuidePoint Security LLC, including order processing, vendor communication, and compliance with service-level agreements. The role requires experience in purchasing, attention to detail, and flexibility in work schedules, with emphasis on analytical skills and adaptability.

Deputy General Counsel

Company: KoBold Metals

Location: Zambia

Posted Dec 10, 2025

KoBold Metals Zambia Limited is a Zambian-led mineral exploration company using AI technology to develop new mines. The job posting seeks a Deputy General Counsel to build a legal department, manage compliance, and support corporate operations while promoting ethical standards and equal employment opportunities.

Principal Application Security Consultant

Company: GuidePoint Security

Location: USA

Posted Dec 10, 2025

This text describes a job opportunity for an Application Security Consultant at GuidePoint Security, highlighting responsibilities such as conducting security assessments, providing remediation guidance, and contributing to marketing initiatives. It emphasizes the company's commitment to evolving security offerings and the candidate's role in solving complex problems while advancing their skills in the information security industry.

Senior Project Planner

Company: KoBold Metals

Location: USA

Posted Dec 10, 2025

KoBold Metals seeks a Project Planning Analyst to manage exploration projects, requiring quantitative expertise and experience in mineral exploration. The role offers a competitive salary range of $100k-$165k and emphasizes collaboration with industry leaders and innovative technology.

Lifecycle Marketing Manager

Company: Jane App

Location: Canada

Posted Dec 10, 2025

Jane seeks a Lifecycle Marketing Manager to enhance customer journeys and drive growth. The role emphasizes impact, collaboration, and innovation in a high-growth SaaS environment with competitive compensation and benefits.

Head of Sales

Company: Dropbox

Location: Japan

Posted Dec 10, 2025

This job description outlines the responsibilities and requirements for the Head of Dropbox APJ, focusing on leading sales strategies, cross-functional collaboration, and driving regional growth through partnerships and operational excellence.

Firefox OS Integration: Windows Senior Software Engineer

Company: Mozilla

Location: USA

Posted Dec 10, 2025

Mozilla's mission is to build an open internet, focusing on innovation and user privacy. They seek contributors for the OS Integration team, offering competitive benefits and a commitment to diversity. The role involves improving Firefox on Windows and collaborating across platforms while aligning with core values of inclusivity and responsibility.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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