Positive Customer Experience Jobs

1,751,217 open positions · Updated daily

Positive Customer Experience (CX) roles are at the forefront of the digital transformation wave, fueled by AI‑driven chatbots, real‑time sentiment analysis, and omnichannel engagement platforms. The surge in 994 open positions reflects enterprises’ urgent need to convert data insights into proactive service improvements and loyalty metrics.

Within CX, you’ll find positions such as CX Manager, CX Analyst, Customer Success Manager, UX Designer for CX, and CX Automation Engineer. Typical responsibilities include mapping end‑to‑end customer journeys, deploying NPS and CSAT surveys, building predictive models in Python or R, configuring Zendesk and Salesforce Service Cloud, and leading A/B tests on chatbot scripts to reduce resolution time.

Salary transparency matters because it aligns the CX professional’s impact with compensation, reduces internal pay gaps, and signals trust that encourages employees to innovate. Clear pay data also fuels better candidate matching, faster hiring, and more accurate benchmarking against peer companies.

Senior Data Governance Program Manager

Company: GitLab

Location: India

Posted Dec 10, 2025

This role involves leading data governance initiatives, collaborating with cross-functional teams to establish frameworks, and ensuring data quality and compliance across GitLab.

Technical Product Manager

Company: NABIS

Location: USA

Posted Dec 10, 2025

Nabis is a leading cannabis wholesale platform with a strong team and innovative technology-first approach. They seek a Technical Product Manager with experience in agile methodologies and tech stacks like React/Node. The role involves bridging technical and business teams while offering competitive benefits and a diverse work environment.

Senior Business Systems Analyst - GTM

Company: Webflow

Location: USA

Posted Dec 10, 2025

Webflow is seeking a Business Systems Analyst GTM with experience in SaaS tools and processes. The role involves system customization, automation, and collaboration with stakeholders. The company emphasizes open culture, creativity, and equity, offering competitive compensation and benefits.

Senior Technical Operations Treasury Specialist

Company: Mercury

Location: USA

Posted Dec 10, 2025

Mercury is hiring a Technical Treasury Operations Specialist for a detail-oriented role in a regulated environment. The position involves day-to-day brokerage operations, collaboration with cross-functional teams, and ensuring compliance with regulatory requirements. The company emphasizes competitive compensation, diversity, and professional growth opportunities.

Product Manager - Events, Webhooks, & Remote Functions

Company: Stripe

Location: USA

Posted Dec 10, 2025

Stripe seeks a product manager to enhance developer tools and infrastructure, focusing on events and integrations. The role involves collaborating with teams to shape product strategies and deliver impactful solutions.

Engineering Manager - Python and K8s

Company: Canonical

Location: APAC,EMEA

Posted Dec 10, 2025

Canonical promotes itself as a leading open-source innovator with global impact, emphasizing its profitable growth, distributed collaboration model, and opportunities for engineering leaders. The job posting highlights transformative work in devops culture, Kubernetes operations, and career development with competitive benefits.

Software Engineering Intern (Summer 2026)

Company: Dropbox

Location: Poland

Posted Dec 10, 2025

This job posting outlines a Software Engineering Intern role at Dropbox for Winter 2026 or Spring 2027 graduates, detailing responsibilities like developing high-impact projects, collaborating with teams, and receiving mentorship. It highlights opportunities for professional growth, virtual collaboration, and compensation details.

Principal Software Architect

Company: Wiser Solutions

Location: UK

Posted Dec 10, 2025

Wiser Solutions seeks a Principal Software Architect to lead cloud-native platform development, requiring expertise in AWS, Kubernetes, and modern architectural patterns. The role offers competitive compensation and opportunities for technical leadership.

Onboarding Specialist

Company: PLACE Corporate Careers

Location: USA

Posted Dec 10, 2025

Transactly is expanding their Account Management Team with an Onboarding Specialist role, emphasizing exceptional service, white-glove experiences, and collaboration across teams to ensure client success. The position requires 2+ years of client-facing experience, strong communication skills, and a service-first mindset, with competitive compensation and professional growth opportunities.

Tax Analyst

Company: Column Tax

Location: USA

Posted Dec 10, 2025

Column Tax seeks a Tax Analyst to enhance tax software accuracy and expand coverage. The role involves coding tax logic, ensuring compliance, and collaborating with teams. Benefits include remote work, competitive perks, and a focus on transparency and innovation.

Sales Engineer

Company: Pipe17

Location: USA

Posted Dec 10, 2025

This job description highlights a Sales Engineer role focused on driving complex deals to success through technical problem-solving, customer-facing presentations, and strategic collaboration with Account Executives. The position emphasizes influencing technical decision-makers, navigating complex organizations, and delivering solutions that align with enterprise commerce ecosystems.

Senior Software Engineer - Customer Risk Mitigation (Open)

Company: Reddit

Location: USA

Posted Dec 10, 2025

The text describes a Customer Risk Mitigation team focused on reducing advertiser risks through compliance tools and technical solutions. It outlines collaboration with cross-functional teams, technical requirements for IAM systems, and benefits like healthcare coverage and flexible work arrangements. The role emphasizes building resilient infrastructure and audit capabilities while offering competitive compensation and remote work options.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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