Positive Customer Experience Jobs

1,751,217 open positions · Updated daily

Positive Customer Experience (CX) roles are at the forefront of the digital transformation wave, fueled by AI‑driven chatbots, real‑time sentiment analysis, and omnichannel engagement platforms. The surge in 994 open positions reflects enterprises’ urgent need to convert data insights into proactive service improvements and loyalty metrics.

Within CX, you’ll find positions such as CX Manager, CX Analyst, Customer Success Manager, UX Designer for CX, and CX Automation Engineer. Typical responsibilities include mapping end‑to‑end customer journeys, deploying NPS and CSAT surveys, building predictive models in Python or R, configuring Zendesk and Salesforce Service Cloud, and leading A/B tests on chatbot scripts to reduce resolution time.

Salary transparency matters because it aligns the CX professional’s impact with compensation, reduces internal pay gaps, and signals trust that encourages employees to innovate. Clear pay data also fuels better candidate matching, faster hiring, and more accurate benchmarking against peer companies.

Software Engineering Intern

Company: Airbnb

Location: USA

Posted Dec 10, 2025

Airbnb's 2026 Summer Intern Program offers hands-on experience in software engineering, mentorship, and impactful projects. Applicants will work on real-world projects, collaborate with diverse teams, and contribute to innovative technologies. The program emphasizes growth, community, and inclusion while providing flexibility with remote eligibility.

Engineering Lead

Company: HubSpot

Location: USA

Posted Dec 10, 2025

The text describes HubSpot's Flywheel Product Line and Demand Management team, emphasizing their mission to transform HubSpot's operations into an AI-driven system. It outlines a role requiring expertise in data science, machine learning, and cross-functional collaboration, highlighting opportunities to work on innovative technologies and impact business growth. The posting also details competitive compensation, benefits, and a focus on diversity and inclusion.

Fractional Product Marketing Manager

Company: CareMessage

Location: USA

Posted Dec 10, 2025

This job description outlines a part-time Product Marketing role focused on positioning and launching CareMessages, requiring expertise in translating technical capabilities into customer-centric narratives. The position emphasizes cross-team collaboration, customer insights, and creating standardized launch materials while avoiding product roadmap influence.

Senior iOS Engineer

Company: Leonardo.Ai

Location: Australia

Posted Dec 10, 2025

LeonardoAi is an Australian startup promoting a Senior iOS Engineer role with opportunities to shape creative AI tools. The position emphasizes collaboration, technical excellence, and a supportive culture. Benefits include flexible work, professional growth, and impactful projects. The company highlights innovation, inclusivity, and a strong developer experience.

Sales Enterprise Client Account Executive - Higher Education, Social Impact

Company: Blackbaud

Location: USA

Posted Dec 10, 2025

This job description outlines a sales role requiring experience in SaaS CRM/ERP software sales within Higher Education. Responsibilities include managing sales cycles, cross-selling, and building client relationships. The position offers a competitive salary, remote work flexibility, and comprehensive benefits including healthcare, 401k, and parental leave.

AI Engineer

Company: Elicit

Location: USA

Posted Dec 10, 2025

Elicit is an AI research assistant promoting good reasoning. They're hiring AI engineers for backend ML work with competitive benefits and a collaborative environment.

Security Engineer III

Company: Mapbox

Location: USA

Posted Dec 10, 2025

This text describes Mapbox's job opening for a Staff Application Security Engineer, highlighting their focus on security compliance, technical expertise requirements, and company values. It outlines responsibilities related to secure system design, vulnerability management, and compliance standards.

Senior Product Marketing Manager - Growth

Company: Dropbox

Location: USA

Posted Dec 10, 2025

This job description outlines a Senior Product Marketing Manager role focused on growth strategies, customer insights, onboarding lifecycle, experimentation, monetization, and cross-functional collaboration. It details responsibilities and requirements for a B2B SaaS product marketing position with specific compensation ranges.

Staff Platform Manager - Suspensions, Appeals & Enforcements

Company: Airbnb

Location: USA

Posted Dec 10, 2025

Airbnb's Payments Risk and Compliance role focuses on enhancing post-payment experiences, ensuring safety, and reducing fraud while balancing customer satisfaction and operational efficiency.

Product Manager - New Guest Experience

Company: Airbnb

Location: USA

Posted Dec 10, 2025

This job posting describes a Product Manager role at Airbnb focusing on driving growth through innovative product strategies, cross-functional collaboration, and optimizing guest experiences. The position requires 8+ years of experience in consumer growth and marketing technology, with emphasis on SEO, AI visibility, and cross-functional leadership.

Security Engineer

Company: Welltech

Location: Spain,Cyprus

Posted Dec 10, 2025

Welltech promotes its mission to empower users with innovative wellness solutions, highlighting global reach, 255 million users, and a growing team. The company emphasizes collaboration, security expertise, and a culture of growth and impact while seeking a Senior Security Engineer.

Senior Product Manager - MetaMask (Assets)

Company: Consensys

Location: USA

Posted Dec 10, 2025

Consensys, a leading blockchain company, focuses on innovation in web3 through products like MetaMask. They aim to make decentralized web accessible, offering impactful roles in product management with opportunities to shape the future of blockchain technology.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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