Positive Customer Experience Jobs

1,751,217 open positions · Updated daily

Positive Customer Experience (CX) roles are at the forefront of the digital transformation wave, fueled by AI‑driven chatbots, real‑time sentiment analysis, and omnichannel engagement platforms. The surge in 994 open positions reflects enterprises’ urgent need to convert data insights into proactive service improvements and loyalty metrics.

Within CX, you’ll find positions such as CX Manager, CX Analyst, Customer Success Manager, UX Designer for CX, and CX Automation Engineer. Typical responsibilities include mapping end‑to‑end customer journeys, deploying NPS and CSAT surveys, building predictive models in Python or R, configuring Zendesk and Salesforce Service Cloud, and leading A/B tests on chatbot scripts to reduce resolution time.

Salary transparency matters because it aligns the CX professional’s impact with compensation, reduces internal pay gaps, and signals trust that encourages employees to innovate. Clear pay data also fuels better candidate matching, faster hiring, and more accurate benchmarking against peer companies.

Director of Product Marketing - Dropbox Core

Company: Dropbox

Location: Remote

Posted Dec 09, 2025

This job description highlights a senior leadership role at Dropbox with responsibilities including strategic positioning, team management, and cross-functional collaboration. The position emphasizes growth initiatives, customer insights, and high-impact product marketing strategies. Compensation ranges are provided for different US zones.

Senior Forward Deployed Engineer

Company: Spruce

Location: Remote

Posted Dec 09, 2025

SpruceID seeks a Senior Forward Deployed Engineer to develop secure digital identity solutions for governments and enterprises. The role involves software development, customer collaboration, and meeting strict security standards. Compensation ranges from $150k to $175k annually.

Senior Security Advisor - Access Management

Company: GuidePoint Security

Location: Remote

Posted Dec 09, 2025

The text outlines job duties involving creating solutions for customer advisory value, leading IAM assessments, and guiding clients through vendor selection. Qualifications require extensive IAM experience, technical skills, and certifications, with preferred credentials including Okta/Ping certifications and advanced education.

Sales Commercial Account Executive - Social Impact

Company: Blackbaud

Location: USA

Posted Dec 09, 2025

This job posting seeks high-energy sales professionals or nonprofit fundraising experts for Blackbaud's sales role, emphasizing results-oriented candidates with CRM/sales experience. The position offers competitive salaries ($698,000-$931,000), comprehensive benefits including medical/dental insurance, 401k matching, flexible work arrangements, and parental leave. Blackbaud promotes a remote-first culture with opportunities for career growth and community engagement.

Client Engagement Manager

Company: EVERSANA

Location: USA

Posted Dec 09, 2025

EVERSANA promotes a positive work environment focused on healthcare innovation, diversity, and patient care, offering roles with impactful responsibilities and growth opportunities.

Senior Integrated Marketing Manager

Company: Mozilla

Location: Remote

Posted Dec 09, 2025

Mozilla's mission to improve the internet through open-source innovation and privacy-focused technologies is highlighted, with a focus on AI, security, and user empowerment. The job posting emphasizes collaboration, growth opportunities, and a positive impact on global internet accessibility.

Senior Vue Full-stack Developer

Company: Lemon.io

Location: Americas, Europe, Asia, Oceania - with exceptions

Posted Dec 09, 2025

Lemonio connects senior developers with startups in the US and Europe, offering competitive pay, flexibility, and support. They provide project matching, remote work, and a collaborative environment. Apply for roles requiring Vue, Node.js, or other tech stacks, with a focus on reliability and adaptability.

Regional Vice President - Enterprise Sales

Company: Datadog

Location: Remote

Posted Dec 09, 2025

Datadog seeks an experienced Regional Vice President Sales with a passion for tech and leadership in high-growth environments. The role offers opportunities to drive growth, along with competitive benefits, professional development, and an inclusive culture.

Senior Software Engineer (Infra)

Company: Canva

Location: Australia

Posted Dec 09, 2025

This job description highlights a Software Engineer role at Canva with opportunities to lead impactful projects, shape core infrastructure, and work on scalable systems. The position emphasizes collaboration, innovation, and a supportive work environment with benefits like equity packages, flexible leave, and inclusive policies.

FP&A Analyst

Company: Xapo Bank

Location: Remote

Posted Dec 09, 2025

This job description seeks a detail-oriented FP&A Analyst with expertise in financial planning, forecasting, and data analysis. The role involves supporting strategic decision-making through financial reporting, modeling, and cross-functional collaboration. Qualifications include a finance/accounting degree, Chartered Accountant status, and proficiency in Excel/ERP tools.

Account Executive - Enterprise

Company: Figma

Location: Remote

Posted Dec 09, 2025

This job description outlines the role of an Enterprise Account Executive at Figma, emphasizing responsibilities like driving sales, building relationships with executives, and managing complex sales cycles. It highlights required experience, qualifications, and benefits such as competitive compensation, equity, and a comprehensive benefits package. The role offers career growth opportunities and flexibility with remote work options.

Machine Learning Engineer

Company: Loka, Inc

Location: Remote

Posted Dec 09, 2025

This job posting highlights a Machine Learning engineering role with remote flexibility, extensive benefits including extra days off and relocation programs, and opportunities for career growth. The position emphasizes autonomy, continuous learning, and collaboration in a global team environment with modern tech stacks and professional development support.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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